IBM Tivoli Network Manager (ITNM)

Great experience especially with the integration capabilities within a multivendor environment Reliable Robust System with high availability that helps providing Network Operation Center personnel with reliable visibility to the network

Netcool software performs adequately for its role in event collection. We have not been able to do much with enrichment and automation due to lack of expertise transfer from IBM. They also are not adept at building long term relationships with innovative customers and prefer a transactional approach unless you are a tier one provider. The software also requires a lot of maintenance once installed.

IBM NOI is a well consolidated product for Telecommunications' Operations. It has great capabilities and flexibility to implement and provision correlation policies and covers all the necessary ground for operations awareness. Thus, my opinion is that IBM should do a more specific coaching with the carriers to get deeper on real-life scenario and suggest a better usage of the whole range of features that the product has to offer. The feeling is that we have a good implementation, navegating through many features, but it could be much more explored. Upgrading from Netcool to NOI was a 12 week project, but with good overall result.

successful and good experience in the implementation of NOI as unified fault management for our networks, across mobile, fixed line and transmission domains

nearly fully satisfied, fully satisfied. With IBMs OSS applications we are operating all our services and networks and managing ~ 4 mio customers. In general IBM has to shorten the time to bring new features, e.g. cognitive analytics to run in big environments.