Overview
Product Information on ignio
What is ignio?
ignio Pricing
Overall experience with ignio
“AIOps Chatbot outsmarts all other knowledge agents with utterances & evolving NLP features”
“Vendor Experience”
About Company
Company Description
Digitate provides agility, assurance, and resiliency to IT and business operations. Its flagship offering, ignio, is an AIOps platform that accelerates the automation of IT lifecycle tasks from triaging to resolution. ignio combines unified observability, AI-powered insights, and closed-loop automation to deliver better visibility and control over business KPIs in hybrid and multi-cloud environments. Further, it enables predictive and preventive operations with intelligent recommendations and self-healing.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ignio
Performance of ignio Across Market Features
ignio Likes & Dislikes
Proxy Agent configurations, easy setup on Product front and extremely customizable,
The product is very pliable. They promise it can do almost anything we want. That does seem to be very applicable.
Dashboarding , AIOps & self-healing capabilities
ambiguity is not well handled, breaks when Cannot find service request type or null value is passed. KB articles keyword searches need to be more comprehensible
When upgrading a product from version x to x1 it should be similar and seem to work in the same manner. This is not the case for this product. The current version we are on is totally different then the previous version we were shown.
Customization
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Peer Discussions
ignio Reviews and Ratings
- Manager1B-10B USDEnergy and UtilitiesReview Source
AIOps Chatbot outsmarts all other knowledge agents with utterances & evolving NLP features
We use Digitate AIOps for our AI Chatbot needs within our organization, quite easy to train the agents, feed in Service Request data pipeline and run scripts for backend refresh - SR. MANAGER50M-1B USDRetailReview Source
Ignio AIOps in Retail
Vendor implementation team & their skills set were outstanding. - VP, Global Infrastructure Services<50M USDHealthcare and BiotechReview Source
Reliable and Effective Automation.
Solid product - effective and reliable. TCS was a good partner in consolidating scripts from old version to new to minimize cloud operating costs. - ADVISOR1B-10B USDEnergy and UtilitiesReview Source
Tool with monitoring and self-healing capability.
Ignio helped us to automate lot of manual tasks in monitoring servers and services hosted on them. It sends alerts in the form of email and displays the statuses of the activities performed on the dashboard. Self healing capabilities of the tool makes much difference compared other tools available in the market. We are currently leveraging Ignio to extract the data from both SAP and non SAP systems and to compare some of the key parameters on T&D assets. In case of any data discrepancies IT will re-push the data to downstream systems upfront so that all systems will be in sync with source system. Ignio has reduced lot of manual effort in reconciliation of data on a daily basis. It ultimately improved the data quality and helped business to plan work management tasks effectively. Also helped us to plan for PSPS event efficiently. - IT Service Manager10B+ USDEnergy and UtilitiesReview Source
IT Digital Transformation
Ignio solution has been used by our company for a few years now. The robust features, accurate reporting, and performance of Ignio's on Enterprise platform have impressed me and contributed to business outcomes through automation services.