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  1. Home
  2. /
  3. Splunk IT Service Intelligence (ITSI)
Logo of Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI)

byCisco Systems (Splunk)
in AIOps Platforms (Transitioning to Event Intelligence Solutions)
4.5

Overview

Product Information on Splunk IT Service Intelligence (ITSI)

Updated 13th October 2025

What is Splunk IT Service Intelligence (ITSI)?

Splunk IT Service Intelligence is a software designed to provide visibility into the health and performance of IT services and infrastructure. The software utilizes real-time monitoring, event management, and advanced analytics to aggregate data from multiple sources, enabling detection of anomalies and identification of root causes in operational environments. It offers features such as customizable dashboards, service health scores, and integrated alerting to support correlation of incidents and analysis of service dependencies. Organizations use the software to streamline incident response, reduce downtime, and enhance decision-making by providing actionable insights into complex IT landscapes and supporting business continuity through operational intelligence.

Splunk IT Service Intelligence (ITSI) Pricing

Splunk IT Service Intelligence software uses a subscription-based pricing model, typically structured by data ingestion volume or the number of monitored entities. Pricing varies depending on deployment scale, number of users, and additional features selected. Organizations can choose between annual or multi-year subscriptions, and pricing details are provided upon request or through direct engagement with Splunk.

Overall experience with Splunk IT Service Intelligence (ITSI)

IT Manager
<50M USD, Banking
FAVORABLE

“Deep Dive Utility Facilitates Correlation of KPI Metrics and Anomaly Detection”

4.0
Sep 10, 2025
The product provides good analysis on service impact analysis to determine root cause analysis and hence the ability to reduce MTTR
IT DevOps engineer lead
30B + USD, Insurance (except health)
CRITICAL

“Data Stamp Adjustments Fail to Resolve Issues With Predictive Algorithm Functionality”

3.0
Sep 8, 2025
hard to use predictible algorithm, it does not work correctly. even if adjusting to different data stamp.

About Company

Company Description

Updated 25th July 2024

Splunk operates in the realm of digital security and observability to facilitate safer and more resilient digital infrastructures. The company delivers a unified platform equipped with capabilities to maintain the secure operations of an organization, insulating it against potential digital disruptions.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2003
Head office location
San Francisco, United States
Number of employees
5001 - 10000
Annual Revenue
3B-10B USD
Website
http://www.splunk.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Splunk IT Service Intelligence (ITSI)
Deciding Factors: Splunk IT Service Intelligence (ITSI) Vs. Market Average
Performance of Splunk IT Service Intelligence (ITSI) Across Market Features

Splunk IT Service Intelligence (ITSI) Likes & Dislikes

Like

Deep Dive utility where you are able to correlate your KPI metrics via a swim lane view and then also compare it historically to quickly identify anomalies. In addition, you can look at other application or services which may be related to the issue at hand, all in the same view

Like

glass tables and dashboards, machine learning algorithms, service mapping

Like

i like that once it is setup it provides a lot of value regarding kpis within the environment

Dislike

Promotion of configuration from lower environment to higher environment and the stability of the product.

Dislike

complex implemetation, false/positive alerts, role based access.

Dislike

i think support is terrible for the product mainly because it seems like a lot of times the person on the other end doesnt know what they are doing

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Peer Discussions

Splunk IT Service Intelligence (ITSI) Reviews and Ratings

4.5

(48 Ratings)

Rating Distribution

5 Star
46%
4 Star
38%
3 Star
15%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.3

Service & Support

4.2

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Manager
    <50M USD
    Banking
    Review Source

    Deep Dive Utility Facilitates Correlation of KPI Metrics and Anomaly Detection

    4.0
    Sep 9, 2025
    The product provides good analysis on service impact analysis to determine root cause analysis and hence the ability to reduce MTTR
  • SR SPLUNK ENGINEER
    1B-10B USD
    Miscellaneous
    Review Source

    Initial Setup Is Challenging But Provides Valuable KPI Insights Over Time

    4.0
    Sep 10, 2025
    i think the product is grear but there is a learning curve compared to the other splunk products. i wouldve given 5 stars otherwise
  • SOFTWARE DEVELOPMENT MANAGER
    <50M USD
    Software
    Review Source

    Ease of Use and Reliable Service Responses Highlighted for Splunk Product

    4.0
    Dec 3, 2025
    i got great support from the splunk team which made it easier to support our case in choosing splunk
  • Software Developer
    50M-1B USD
    Media
    Review Source

    Health Scores and KPI Tracking in Splunk ITSI Enhance Infrastructure Monitoring

    5.0
    Dec 4, 2025
    Splunk ITSI has clear root-cause, strong KPIs, and great dashboards
  • Engineer
    50M-1B USD
    Banking
    Review Source

    Efficient and Comfortable Experience Noted Despite Speed Concerns With the Product

    5.0
    Dec 4, 2025
    There were really nice and educated people there who really helped me out.
...
Showing Result 1-5 of 56

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