ScienceLogic specializes in IT Operations Management. ScienceLogic’s main focus is to equip contemporary IT operations with precise insights to predict and efficiently solve issues in a digital, transient world. ScienceLogic’s IT Observability, AIOps and Automation solutions provide an expansive view across infrastructure, applications, cloud, sensor and distributed architectures. Further, the platform can act on this insight by contextualizing data with the help of relationship mapping, integrating and automating to deliver desired business outcomes.
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The recent acquisition of RestorePoint (now Skylar Compliance) has plugged a gap in our ScienceLogic implementation which has meant we can retire some very old back-up/restore capabilities We have found that the ScienceLogic API functionality and integration into third-party orchestrators to be significantly better than some of their competitors which has helped our speed-to-market and reduced our dependency on SNMP monitoring. We have found ScienceLogic's response to feature requests and the quality of their professional services to be exceptionally better than some of their competitors (example being their recent release of Geo-maps feature which we have been in favour of receiving prioritisation and has progressed well).
The integrated automations are easy to create and they add a lot of value to the events generated. It is highly customizable and you can get exactly what you want out of it.
Upgrades from Skylar One version 12.5 are now seamless, fast, and reliable. The platform's scalability, multitenancy, and customizable dashboards make monitoring easier and more effective. Regular PowerPack updates enhance monitoring, while SyncPacks simplify integrations. Dynamic applications are highly customizable, allowing us to tailor monitoring to our specific environments and quickly onboard new technologies, which greatly improves efficiency and flexibility. As for service, involvement from support team and collaboration with CSM.
Hard to say because we are proactively exiting some of their competitors in favour of ScienceLogic as our consolidated tech of choice. My main constructive criticism is that we have found at times some of their update scripts could provide clearer commentary on failures. At times some of the ScienceLogic documentation can be a little vague. They make up for it with their support, but there are times where my team could self-serve better if documentation was a bit more explicit/clear. One other limitation is that we have needed to deploy and support multiple stacks of ScienceLogic due to the upper-bound in the devices supportable per-stack (~10,000 devices).
There is a lot of admin to ensure all devices are present and collecting what is expected. Basic tasks seem to be very long winded and complex compared to other products. The focus is on automation and more advanced features, but the basics need work.
Security updates, particularly OS-related ones, are included as part of the application upgrade and cannot be installed separately. One area for improvement is that specific errors can be difficult to locate in the knowledge base, which can make self-troubleshooting more challenging and often requires support assistance. Additionally, while the out-of-the-box self-monitoring for platform appliances is useful, it can generate a large number of minor or non-critical messages, requiring tuning to reduce noise and help teams focus on issues that need immediate attention.