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  1. Home
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  3. Infios OMS
Logo of Infios OMS

Infios OMS

byInfios
in Distributed Order Management Systems (Transitioning to Distributed Order Management)
4.0

Overview

Product Information on Infios OMS

Updated 24th April 2026

What is Infios OMS?

Infios OMS is a software designed to facilitate the end-to-end management of order processes for organizations operating in sectors such as banking and financial services. The software enables automation of workflow related to order capture, processing, fulfillment, and tracking. It supports integration with various core systems and provides capabilities for compliance monitoring, document management, and status updates throughout the order life cycle. Infios OMS aims to address the business need for reducing manual intervention, improving efficiency, ensuring regulatory adherence, and maintaining a clear audit trail for orders across multiple channels. The software allows users to define and customize workflows according to policy and operational requirements, contributing to process consistency and timely order execution.

Infios OMS Pricing

Infios OMS software uses a licensing-based pricing model, typically structured with options for on-premise or cloud deployment. The software pricing model is generally determined by user count, features, and implementation scope, with potential additional costs for support, upgrades, and integration services. Fee structures and specific terms may vary by customer requirements and deployment preferences.

Overall experience with Infios OMS

Manager, Supply Chain
1B - 3B USD, Transportation
FAVORABLE

“Strong, Evolving OMS Platform Backed by a Collaborative Partnership.”

5.0
Jun 9, 2026
We've had a very positive experience with Infios' OMS platform, particularly over the past year as the product and partnership have matured. Performance and reliability have improved significantly, especially in core operational areas like order ingestion, release, and shipment confirmations which are critical to our business. Infios has shown a strong willingness to engage with us as a partner, incorporating our feedback and collaborating on a roadmap direction, including areas like AI, proactive monitoring and system scalability. The platform continues to evolve in meaningful ways, balancing flexibility with enterprise-scale capabilities, and enabling us to support a diverse and growing client base across multiple fulfillment models. Overall, the combination of improved performance, roadmap alignment, and partnership makes this a solution we trust and will continue to invest in.
IT Associate
500M - 1B USD, Transportation
CRITICAL

“A Capable OMS Partner That Still Has Room To Grow”

3.0
May 21, 2026
Infios OMS works very well in the broad strokes, being generally consistent while performing at scale. Overall, our last peak season was handled very well. Our volume spiked significantly and OMS consistently kept pace. The struggle is noticeable when you need to zoom in on the finer details. Being a customer that requires a high number of domains within their OMS, as we scale horizontally, we see "small" (but not insignificant) issues stack up. These gaps - API consistency, manual intervention workflows, and release standardization - are manageable today, but will require continued investment from Infios to scale with us.

About Company

Company Description

Updated 6th March 2025

Infios is a global provider of supply chain execution solutions with a drive to relentlessly make supply chains better—every single day. With a portfolio of adaptable solutions, we empower businesses of all sizes to simplify operations, optimize efficiency, and drive measurable impact. Infios serves more than 5,000 customers across 70 countries, delivering adaptable and innovative technologies that evolve with changing business needs. Our deep expertise and commitment to purposeful innovation help businesses turn supply chains into a competitive advantage, building resilience and shaping a more sustainable future.

Company Details

Updated 7th April 2025
Company type
Private
Year Founded
2014
Head office location
Minneapolis, United States
Number of employees
1001 - 5000
Annual Revenue
500M-1B USD
Website
www.infios.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Infios OMS Reviews and Ratings

4.0

(4 Ratings)

Rating Distribution

5 Star
25%
4 Star
50%
3 Star
25%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

3.0

Integration & Deployment

3.5

Service & Support

3.3

Product Capabilities

3.5

Filter Reviews
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  • IT Associate
    50M-1B USD
    Transportation
    Review Source

    A Capable OMS Partner That Still Has Room To Grow

    3.0
    May 21, 2026
    Infios OMS works very well in the broad strokes, being generally consistent while performing at scale. Overall, our last peak season was handled very well. Our volume spiked significantly and OMS consistently kept pace. The struggle is noticeable when you need to zoom in on the finer details. Being a customer that requires a high number of domains within their OMS, as we scale horizontally, we see "small" (but not insignificant) issues stack up. These gaps - API consistency, manual intervention workflows, and release standardization - are manageable today, but will require continued investment from Infios to scale with us.
  • Manager, Supply Chain
    1B-10B USD
    Transportation
    Review Source

    Strong, Evolving OMS Platform Backed by a Collaborative Partnership.

    5.0
    Jun 9, 2026
    We've had a very positive experience with Infios' OMS platform, particularly over the past year as the product and partnership have matured. Performance and reliability have improved significantly, especially in core operational areas like order ingestion, release, and shipment confirmations which are critical to our business. Infios has shown a strong willingness to engage with us as a partner, incorporating our feedback and collaborating on a roadmap direction, including areas like AI, proactive monitoring and system scalability. The platform continues to evolve in meaningful ways, balancing flexibility with enterprise-scale capabilities, and enabling us to support a diverse and growing client base across multiple fulfillment models. Overall, the combination of improved performance, roadmap alignment, and partnership makes this a solution we trust and will continue to invest in.
  • Director of IT
    1B-10B USD
    Retail
    Review Source

    Attention to detail is required to prevent reoccurring issues from making it to production.

    4.0
    Jun 15, 2026
    The team works hard to meet our expectations. Due to the legacy code and the rapid development cycle stability can be an issue when taking new releases.
  • IT Manager
    1B-10B USD
    Retail
    Review Source

    Major performance and stability upgrades implemented, but still complex to support day-to-day

    4.0
    Jun 15, 2026
    Product stability and scalability has taken leaps and bounds over the last 1.5 years including inventory management and data processing efficiency.
Showing Result 1-4 of 4

Recommended Gartner Insights

  • Market Guide for Distributed Order Management Systems (Transitioning to Distributed Order Management)
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Reviewer Insights for: Infios OMS
Performance of Infios OMS Across Market Features

Infios OMS Likes & Dislikes

Like

The biggest strengths of Infios' OMS are its operational flexibility and its ability to support complex fulfillment scenarios across multiple clients and channels. The system enables key capabilities such as split shipments, backorder management, and real-time order control, which are critical for omni-channel logistics environments. Additionally, the platform's scalability and extensibility stand out. It integrates well with upstream and downstream systems and supports automation initiatives, including proactive monitoring and alerting, which improves visibility and system reliability. We also value the vendor's roadmap focus on innovation, particularly in areas like AI-driven insights and improved observability, which positions the platform to continue evolving alongside our business needs. This combined with the spirit of partnership and the influence they allow their customers to have on their roadmap is a winning combination.

Like

One feature we heavily utilize is their adaptability up front on Order Creation. Having the flexibility to create and pass in reference fields at both the line and header level is key to our business as a 3PL. Our customers are unique, utilizing different fields than each other. Infios's ability to ingest these fields and pass them down to the WMS is vital to our success. Additionally, multiple allocation strategies are supported by Infios OMS. Our customers are able to select and switch between them if necessary. Examples being: Ship Complete (backorders) Partial Allocation Backorders Short Ship Cancel This flexibility is a major selling point to our customers during the onboarding process. They know that we are able to configure OMS to how they envision their inventory and orders being handled. Another strength is their multi-site support and solutions. This gives us the opportunity to grow and expand with our customers. While OMS offers several solutions in this space, we primarily utilize their proximity feature. This allocates orders to the site that is in closest proximity to the end destination (Ship to Address), cutting down on shipping costs for us and our customers. Lastly, being a 3PL we have a lot of domains and a high volume of orders with a lot of variances. Some orders are simple D2C orders... others are monstrous BTB orders with 90 lines. Our peak season only dramatically increases our order volume. Infios's dedication to holding weekly calls, constant communication via Teams, and ServiceNow support keeps the OMS running smoothly. Our partnership ensures that our customers' orders are flowing during our most demanding periods.

Like

The rapid implementation of much needed features.

Dislike

While overall performance has improved significantly, some areas of the platform are still evolving - particularly around reporting and analytics. As our business has scaled and data volumes have increased, we've experienced limitations with existing reporting capabilities not advancing at the same pace as the rest of the application.

Dislike

Standardized releases are not taken without some angst. Each release requires us to do heavy regression testing in our Stage environment. Often, we are the ones to find their test bugs. This makes testing time-consuming if multiple patches are required before the release is ready for Production. It should not take 3 months for a release to move from Stage to Production. Additionally, the API services are not as consistent as we need. Usually caught and flagged by our side, these outages/inconsistencies cause our customers to be negatively impacted. That being said, we are talking about 1% of transactions, or less... But due to the volume that 1% stacks up quickly, requiring manual intervention and fixes from our end. Most prominently, we see API issues in the Create Order, Ship Confirmation and Inventory Reservation spaces. Infios has improved notably in their ServiceNow support. We have seen resolution speed, solution quality and transparency all improve. One area for continuous growth would be to allow the user to submit a ticket with priority levels, escalation and de-escalation of created cases, and ensuring existing tickets are still being worked on when a product bug is created. Tickets that get handed off to the PD Team often cause all other work to be stopped on existing tickets. Lastly, the OMS will struggle when manual intervention is necessary. We often see issues pop up when order edits, updates or cancellations are required. Even attempting to manually export orders, shipment requests or shipments can be difficult to do successfully. Critical gaps include the lack of audit trails, giving us visibility into users making these changes - along with improved logging for us to understand the WHY and HOW orders may be tripping up.

Dislike

The number of reoccuring issues. The same issues tend to crop up with each new version of the product (Release.)