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Logo of Infios OMS

Infios OMS

byInfios
in Distributed Order Management Systems (Transitioning to Distributed Order Management)
4.0

Overview

Product Information on Infios OMS

Updated 24th April 2026

What is Infios OMS?

Infios OMS is a software designed to facilitate the end-to-end management of order processes for organizations operating in sectors such as banking and financial services. The software enables automation of workflow related to order capture, processing, fulfillment, and tracking. It supports integration with various core systems and provides capabilities for compliance monitoring, document management, and status updates throughout the order life cycle. Infios OMS aims to address the business need for reducing manual intervention, improving efficiency, ensuring regulatory adherence, and maintaining a clear audit trail for orders across multiple channels. The software allows users to define and customize workflows according to policy and operational requirements, contributing to process consistency and timely order execution.

Infios OMS Pricing

Infios OMS software uses a licensing-based pricing model, typically structured with options for on-premise or cloud deployment. The software pricing model is generally determined by user count, features, and implementation scope, with potential additional costs for support, upgrades, and integration services. Fee structures and specific terms may vary by customer requirements and deployment preferences.

Overall experience with Infios OMS

Manager, Supply Chain
1B - 3B USD, Transportation
FAVORABLE

“Strong, Evolving OMS Platform Backed by a Collaborative Partnership.”

5.0
Jun 9, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
IT Associate
500M - 1B USD, Transportation
CRITICAL

“A Capable OMS Partner That Still Has Room To Grow”

3.0
May 21, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 6th March 2025

Infios is a global provider of supply chain execution solutions with a drive to relentlessly make supply chains better—every single day. With a portfolio of adaptable solutions, we empower businesses of all sizes to simplify operations, optimize efficiency, and drive measurable impact. Infios serves more than 5,000 customers across 70 countries, delivering adaptable and innovative technologies that evolve with changing business needs. Our deep expertise and commitment to purposeful innovation help businesses turn supply chains into a competitive advantage, building resilience and shaping a more sustainable future.

Company Details

Updated 7th April 2025
Company type
Private
Year Founded
2014
Head office location
Minneapolis, United States
Number of employees
1001 - 5000
Annual Revenue
500M-1B USD
Website
www.infios.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Infios OMS Reviews and Ratings

4.0

(4 Ratings)

Rating Distribution

5 Star
25%
4 Star
50%
3 Star
25%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • IT Associate
    50M-1B USD
    Transportation
    Review Source

    A Capable OMS Partner That Still Has Room To Grow

    3.0
    May 21, 2026
    Infios OMS works very well in the broad strokes, being generally consistent while performing at scale. Overall, our last peak season was handled very well. Our volume spiked significantly and OMS consistently kept pace. The struggle is noticeable when you need to zoom in on the finer details. Being a customer that requires a high number of domains within their OMS, as we scale horizontally, we see "small" (but not insignificant) issues stack up. These gaps - API consistency, manual intervention workflows, and release standardization - are manageable today, but will require continued investment from Infios to scale with us.
  • IT Associate
    50M-1B USD
    Transportation
    Review Source

    A Capable OMS Partner That Still Has Room To Grow

    3.0
    May 21, 2026
    Infios OMS works very well in the broad strokes, being generally consistent while performing at scale. Overall, our last peak season was handled very well. Our volume spiked significantly and OMS consistently kept pace. The struggle is noticeable when you need to zoom in on the finer details. Being a customer that requires a high number of domains within their OMS, as we scale horizontally, we see "small" (but not insignificant) issues stack up. These gaps - API consistency, manual intervention workflows, and release standardization - are manageable today, but will require continued investment from Infios to scale with us.
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  • Market Guide for Distributed Order Management Systems (Transitioning to Distributed Order Management)
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Reviewer Insights for: Infios OMS
Performance of Infios OMS Across Market Features

Infios OMS Likes & Dislikes

Like

The biggest strengths of Infios' OMS are its operational flexibility and its ability to support complex fulfillment scenarios across multiple clients and channels. The system enables key capabilities such as split shipments, backorder management, and real-time order control, which are critical for omni-channel logistics environments. Additionally, the platform's scalability and extensibility stand out. It integrates well with upstream and downstream systems and supports automation initiatives, including proactive monitoring and alerting, which improves visibility and system reliability. We also value the vendor's roadmap focus on innovation, particularly in areas like AI-driven insights and improved observability, which positions the platform to continue evolving alongside our business needs. This combined with the spirit of partnership and the influence they allow their customers to have on their roadmap is a winning combination.

Like

The biggest strengths of Infios' OMS are its operational flexibility and its ability to support complex fulfillment scenarios across multiple clients and channels. The system enables key capabilities such as split shipments, backorder management, and real-time order control, which are critical for omni-channel logistics environments. Additionally, the platform's scalability and extensibility stand out. It integrates well with upstream and downstream systems and supports automation initiatives, including proactive monitoring and alerting, which improves visibility and system reliability. We also value the vendor's roadmap focus on innovation, particularly in areas like AI-driven insights and improved observability, which positions the platform to continue evolving alongside our business needs. This combined with the spirit of partnership and the influence they allow their customers to have on their roadmap is a winning combination.

Like

The biggest strengths of Infios' OMS are its operational flexibility and its ability to support complex fulfillment scenarios across multiple clients and channels. The system enables key capabilities such as split shipments, backorder management, and real-time order control, which are critical for omni-channel logistics environments. Additionally, the platform's scalability and extensibility stand out. It integrates well with upstream and downstream systems and supports automation initiatives, including proactive monitoring and alerting, which improves visibility and system reliability. We also value the vendor's roadmap focus on innovation, particularly in areas like AI-driven insights and improved observability, which positions the platform to continue evolving alongside our business needs. This combined with the spirit of partnership and the influence they allow their customers to have on their roadmap is a winning combination.

Dislike

Standardized releases are not taken without some angst. Each release requires us to do heavy regression testing in our Stage environment. Often, we are the ones to find their test bugs. This makes testing time-consuming if multiple patches are required before the release is ready for Production. It should not take 3 months for a release to move from Stage to Production. Additionally, the API services are not as consistent as we need. Usually caught and flagged by our side, these outages/inconsistencies cause our customers to be negatively impacted. That being said, we are talking about 1% of transactions, or less... But due to the volume that 1% stacks up quickly, requiring manual intervention and fixes from our end. Most prominently, we see API issues in the Create Order, Ship Confirmation and Inventory Reservation spaces. Infios has improved notably in their ServiceNow support. We have seen resolution speed, solution quality and transparency all improve. One area for continuous growth would be to allow the user to submit a ticket with priority levels, escalation and de-escalation of created cases, and ensuring existing tickets are still being worked on when a product bug is created. Tickets that get handed off to the PD Team often cause all other work to be stopped on existing tickets. Lastly, the OMS will struggle when manual intervention is necessary. We often see issues pop up when order edits, updates or cancellations are required. Even attempting to manually export orders, shipment requests or shipments can be difficult to do successfully. Critical gaps include the lack of audit trails, giving us visibility into users making these changes - along with improved logging for us to understand the WHY and HOW orders may be tripping up.

Dislike

Standardized releases are not taken without some angst. Each release requires us to do heavy regression testing in our Stage environment. Often, we are the ones to find their test bugs. This makes testing time-consuming if multiple patches are required before the release is ready for Production. It should not take 3 months for a release to move from Stage to Production. Additionally, the API services are not as consistent as we need. Usually caught and flagged by our side, these outages/inconsistencies cause our customers to be negatively impacted. That being said, we are talking about 1% of transactions, or less... But due to the volume that 1% stacks up quickly, requiring manual intervention and fixes from our end. Most prominently, we see API issues in the Create Order, Ship Confirmation and Inventory Reservation spaces. Infios has improved notably in their ServiceNow support. We have seen resolution speed, solution quality and transparency all improve. One area for continuous growth would be to allow the user to submit a ticket with priority levels, escalation and de-escalation of created cases, and ensuring existing tickets are still being worked on when a product bug is created. Tickets that get handed off to the PD Team often cause all other work to be stopped on existing tickets. Lastly, the OMS will struggle when manual intervention is necessary. We often see issues pop up when order edits, updates or cancellations are required. Even attempting to manually export orders, shipment requests or shipments can be difficult to do successfully. Critical gaps include the lack of audit trails, giving us visibility into users making these changes - along with improved logging for us to understand the WHY and HOW orders may be tripping up.

Dislike

Standardized releases are not taken without some angst. Each release requires us to do heavy regression testing in our Stage environment. Often, we are the ones to find their test bugs. This makes testing time-consuming if multiple patches are required before the release is ready for Production. It should not take 3 months for a release to move from Stage to Production. Additionally, the API services are not as consistent as we need. Usually caught and flagged by our side, these outages/inconsistencies cause our customers to be negatively impacted. That being said, we are talking about 1% of transactions, or less... But due to the volume that 1% stacks up quickly, requiring manual intervention and fixes from our end. Most prominently, we see API issues in the Create Order, Ship Confirmation and Inventory Reservation spaces. Infios has improved notably in their ServiceNow support. We have seen resolution speed, solution quality and transparency all improve. One area for continuous growth would be to allow the user to submit a ticket with priority levels, escalation and de-escalation of created cases, and ensuring existing tickets are still being worked on when a product bug is created. Tickets that get handed off to the PD Team often cause all other work to be stopped on existing tickets. Lastly, the OMS will struggle when manual intervention is necessary. We often see issues pop up when order edits, updates or cancellations are required. Even attempting to manually export orders, shipment requests or shipments can be difficult to do successfully. Critical gaps include the lack of audit trails, giving us visibility into users making these changes - along with improved logging for us to understand the WHY and HOW orders may be tripping up.