Overview
Product Information on Infios TMS
What is Infios TMS?
Infios TMS Pricing
Overall experience with Infios TMS
“Infios TMS Integrates Delivery, Invoice, And Data Management Into One Solution”
“Infios TMS Prioritizes Customer Needs While Reducing Delivery Costs Effectively”
About Company
Company Description
Infios is a global provider of supply chain execution solutions with a drive to relentlessly make supply chains better—every single day. With a portfolio of adaptable solutions, we empower businesses of all sizes to simplify operations, optimize efficiency, and drive measurable impact. Infios serves more than 5,000 customers across 70 countries, delivering adaptable and innovative technologies that evolve with changing business needs. Our deep expertise and commitment to purposeful innovation help businesses turn supply chains into a competitive advantage, building resilience and shaping a more sustainable future.
Company Details
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Infios TMS
Deciding Factors: Infios TMS Vs. Market Average
Performance of Infios TMS Across Market Features
Infios TMS Likes & Dislikes
1. Delivery Management - Infios TMS provides a wide range of delivery management options, from advanced routing and optimization, API/EDI connections with carriers, and a deep/thorough contract management system. 2. The invoice management options allow us to quickly and efficiently process invoices. Their invoice management suite includes in-depth invoice auditing customization, which helps us track variances and prevent over-payment 3. Data management - With Infios TMS we are able to capture all of our transportation data in a single location. We use this data daily to improve our operations and optimize our transportation network.
Solutions have been designed and implemented to achieve our needs. We have designed a system which prioritizes our customers while minimizing our delivery costs. Functionality continues to be enhanced which makes the system more agile and dynamic to support an ever changing marketplace that evolves based on our customers needs, business needs, and carrier capabilities within the supply chain industry.
The customization is both a benefit and a drawback. With customization, the user will need to make sure that any changes are updated in multiple places, but it does provide some flexibility. Overall the rating is pretty easy/simple to use and maintain compared to some other tools, although there are some restrictions for max records. The carrier portal is a fairly easy tool for the carrier to use.
1. Customer Support - While responsive, 1st line support operators do not always possess sufficient knowledge to support complex deployments. Escalation is sometimes necessary to reach desired outcomes. 2. Server Responsiveness - Vast data storage capability, but pulling large data sets can be cumbersome and slow 3. Dated Data Platform - Dedicated data management platform lacks modern UI and features of best-in-class data visualization platforms.
Personnel problems in years past, where it felt as though the customer wasn't prioritized and heard. However, significant improvements have been made within their organization as it aligns under the new Infios rebranding/consolidation. There are still some silos amongst Infios (Product/Support/Account) teams occurring but the collaboration and partnership has greatly improved and we're confident in the continuous improvements that the teams continue to address.
Reporting capabilities are severely lacking - Mercury Edge or the GUI reports Too much customization requires user to have to define and structure a lot, if the user wants a basic solution, setup still takes awhile. Optimization/Consolidation tool is not as good as other TMS's
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Infios TMS Reviews and Ratings
- Strategy Associate1B-10B USDConsumer GoodsReview Source
Infios TMS Integrates Delivery, Invoice, And Data Management Into One Solution
Working with Infios on the implementation and operation of our TMS platform has been game-changing for our organization! Infios TMS is a powerful platform capable of bringing order to the chaos that is our global trade network. From delivery management, to tracking, to invoice management, Infios allows us to consolidate our operations into a single, easy to use, platform. The Infios team is responsive to our needs, consistently working with us to troubleshoot issues and assist in our goal of continuously improving the platform. - Manager, Supply Chain1B-10B USDEnergy and UtilitiesReview Source
Customization Provides Flexibility but Requires Ongoing Maintenance Across Multiple Areas
The project team has been accommodating and flexible with our requirements. They have helped make the transition easier. - Last Mile Delivery10B+ USDHealthcare and BiotechReview Source
Infios TMS Prioritizes Customer Needs While Reducing Delivery Costs Effectively
Our experience with Infios has been mostly positive. Their platform consistently meets our operational needs and supports our supply chain processes effectively. The team is responsive, and the system is stable and reliable. We're satisfied with the service and value the partnership. - Director of IT1B-10B USDTransportationReview Source
Responsive Support Team and Feature Flexibility Address Evolving Workflow Challenges
The Infios TMS product fits our needs very well, and we work closely with the support team and they are quick to respond to our needs. I am excited about the innovative direction they are taking with AI in the TMS. - Procurement Manager10B+ USDTransportationReview Source
Easy Data Import Process Praised But Core Reporting Capabilities Could Be Enhanced
The Mercury Gate team assigned to the integration of a Highway made efforts to always answer questions and make things easy to understand during the on boarding process. Their flexibility on our timelines was also commendable and they worked with us to get this project completed in the allotted time. Very pleased with the support pre/during/post implementation. Reps made this a very easy and pleasant overall experience.