Name: Infor CRM
Rating: 3.9 (65 reviews)

Overview

Product Information on Infor CRM

Updated 13th October 2025

What is Infor CRM?

Infor CRM is a software designed to manage customer relationships and streamline sales, marketing, and service processes for organizations. The software provides capabilities for tracking interactions, managing leads and opportunities, and storing comprehensive customer information in a centralized database. It offers tools for sales automation, marketing campaign management, and customer service support, aiming to enhance collaboration across teams engaged in customer-facing activities. Infor CRM includes customization options and integration with other business applications, supporting workflows to improve productivity and data accuracy. The software addresses the need for businesses to manage contacts, sales pipelines, customer queries, and reporting in a unified environment, contributing to improved operational efficiency and informed decision-making.

Overall experience with Infor CRM

DIRECTOR

50M - 250M USD, Insurance (except health)

FAVORABLE

“Very customizable CRM system; easy development; administration effort low. Know how needed for development.”

4.0

Jan 8, 2026

Very flexible and customizable CRM system with many out-of-the-box functionalities. Administration / development is rather easy (some experience / learning yet needed). Web client is future, but offers sometimes limited capabilities compared to Windows Client.

DIRECTOR OF SALES

<50M USD, Services (non-Government)

CRITICAL

“Mid-Market Companies Benefit From Customization While CRM Reporting Remains Challenging”

3.0

Dec 12, 2025

Infor is a powerful and customizable platform for mid-market sized companies.

About Company

Company Description

Infor is a developer of business cloud software, with an emphasis on specific industries such as industrial manufacturing, distribution, healthcare, food & beverage, automotive, aerospace & defense, hospitality, and high tech. It aims to provides complete software solutions tailored to these industries, focusing on sustainable operational advantages, faster value realization and security. Infor produces enterprise applications and services designed to meet critical business needs. It also boasts a sizeable workforce and a customer base that extends to over 60,000 organizations across more than 175 countries.

Company Details

Company type

Private

Year Founded

2002

Head office location

New York, United States

Number of employees

10001+

Website

https://www.infor.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Infor CRM

Deciding Factors: Infor CRM Vs. Market Average

Performance of Infor CRM Across Market Features

Infor CRM Likes & Dislikes

Extremely customizable with very small effort. Especially in Windows Client new modules including database representation, functionalities, forms etc can be developed in really minimal time. Offers many out-of-the-box features which can be customized with no effort if needed. Very stable, administration effort is minimal (web deployment a bit laborious, see below). System can be used for various business cases (not just CRM) - whatever you need a database with user forms and functionality behind. We do risk management, demand reminders, reporting, and many more non-sales/CRM-stuff with InforCRM. Frequent new releases with adaption to new environment. Supports reacts very quick, most of the time quite competent.

It is fully customizable and can handle all kinds of verticals and integrations.

Customizability, simple to export files, easy to learn and to teach

As long-time customer who used the Windows Client (not web) a migration to web is extremely hard as there is no really working conversion capability. Web server (IIS) is very large sized (tons of files, data), so deployment and compiliation takes a lot of time. Restart of IIS takes time / calling pages first time after restart. More developer training capabilities would be appreciated. Oracle support is ending / no more guaranteed.

Infor CRM is very complex and can be slow in getting reporting to the user.

Sometimes it can be slow (due to the amount of data my organization stores) and the user interface is a little out of date. However, I like this over something that looks sleek and is not user-friendly.

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50M-1B USD

Insurance (except health)

Review Source

Very customizable CRM system; easy development; administration effort low. Know how needed for development.

<50M USD

Services (non-Government)

Mid-Market Companies Benefit From Customization While CRM Reporting Remains Challenging

Business Development Associate

Infor CRM Offers Reliable Performance

Jan 19, 2026

Infor CRM is easy-to-use and functions as expected. There is very little down-time and it is easy to teach to new users.

MANAGER-NETWORK ENGINEERING

Healthcare and Biotech

Extracting Business Insights and Enhancing Customer Relations with CRM

5.0

Dec 2, 2024

Cloud-based CRM that improves customer relationships and retention using exceptional software tools.

PRODUCT DESIGN MANAGER

Consumer Goods

Infor CRM: Revolutionizing Efficiency in Sales Operations

Nov 6, 2024

Infor CRM has really improved our efficiency in sales. Due to the large team, it becomes a hassle to manage customer information but Infor CRM makes the task easy for us. Whether yto track leads, opportunities and customer profiles it plays as a pivotal moment at our workplace.