Infor is a developer of business cloud software, with an emphasis on specific industries such as industrial manufacturing, distribution, healthcare, food & beverage, automotive, aerospace & defense, hospitality, and high tech. It aims to provides complete software solutions tailored to these industries, focusing on sustainable operational advantages, faster value realization and security. Infor produces enterprise applications and services designed to meet critical business needs. It also boasts a sizeable workforce and a customer base that extends to over 60,000 organizations across more than 175 countries.
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1. The supplier network is extensive - many of our partners were already on the platform, which significantly reduced the onboarding effort and got us up and running faster than expected. 2. Real-time order tracking and shipment visibility is reliable and gives the team confidence when communicating lead times internally or with customers. 3. The platform handles multi-tier supply chain complexity well - visibility doesn't stop at the first-tier supplier level, which is where most tools fall short.
One central place for visibility and EDI connection to our Ocean and Air service providers.
For me the biggest strength is the real-time visibility. You can see what is happening throughout the supply chain, which is very important for decision making. I also like the collaboration part, having suppliers and other logistics partners working using the same data feels very efficient and aligned. It also covers a lot of useful aspects such as tracking shipment and managing payements that really helped me.
1. Reporting and analytics capabilities feel somewhat rigid - building custom reports outside of the standard templates requires workarounds that slow things down. 2. The user interface hasn't kept pace with modern design standards, which creates a steeper learning curve for new users than the functionality itself would warrant. 3. Support response times can be inconsistent depending on the complexity of the issue - straightforward queries get resolved quickly, but deeper technical problems sometimes take longer than expected.
The fact our current version doesn't support multi leg transportation visibility. The lack of TMS capabilities for international transportation
As already said, it is not the easiest tool to set up. I don't have experience with this as I am only a user, but I saw how much work went into it running it for the first time. I also heard that the cost can be quite high. And to be very honest the user interface could be a bit better, some parts could be a bit more user friendly.