Overview
Service Information on Infosys Cloud ERP Services
What is Infosys Cloud ERP Services?
Infosys Cloud ERP Services Pricing
Overall experience with Infosys Cloud ERP Services
“Resource Retention and Integration Enhance Team Cohesion and Service Delivery”
About Company
Company Description
Infosys is a company concentrated on providing digital services and consultation on a global scale. Originating from over 30 years of managing the infrastructures of significant global corporations, Infosys guides businesses through their digital transformation process. This is achieved by reinforcing the organization with an AI-controlled center that aids in outlining the implantation of modifications and by enhancing the industry with scalable agile digital. This approach aims to deliver unprecedented levels of organizational efficiency and consumer satisfaction. Furthermore, Infosys places a strong emphasis on continual learning to promote regular enhancement through the cultivation and transfer of digital proficiency, knowledge, and notions derived from its innovation ecosystem.
Company Details
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Infosys Cloud ERP Services
Reviewer Insights for: Infosys Cloud ERP Services
Deciding Factors: Infosys Cloud ERP Services Vs. Market Average
Infosys Cloud ERP Services Likes & Dislikes
We have had many very good resources on our account that have stayed on far longer than the average. The resources have integrated very well with our team and people often have difficulty determining who is an employee vs. a service provider. The continuous improvement initiatives are focused on reducing our services spend and improving our services and they have driven significant cost reductions. For AMS they maintain a very good operations manual that drastically improves the onboarding of new resources and makes them aware of our solutions and standards more quickly.
Flexibility and the ability to quickly scale up and down based on need. The knowledge of the Infosys team across all modules of Oracle Fusion is exceptional. Implementation, reporting, and Sev-1 requests were all supported quickly and effectively. Our managed services team supporting the ERP after the fact is knowledgeable and continues to support daily needs, new reports and small projects.
Infosys provided detailed planning, proactive risk management and ensured all stakeholders were aligned. Project timelines were adhered to and the team demonstrated strong accountability to outcomes and adaptability to changing needs. Infosys demonstrated deep expertise and a broad range of capabilities. Their partnership has been highly valuable.
Initially we had to push to have innovations and best practices from other clients shared with our team. This has greatly improved in recent years. We experienced a couple times of higher turnover of resources that can impact customer satisfaction levels.
Cost, Communication, Change Management
One notable gap was the lack of top management engagement throughout the delivery, which could have strengthened the long-term partnership. Service capability in the HCM area fell short of quality and responsiveness. During the implementation, we had almost 50% attrition of key consultants which was a major setback, impacting continuity and overall efficiency.
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Peer Discussions
Infosys Cloud ERP Services Reviews and Ratings
- Director of IT10B+ USDManufacturingReview Source
Resource Retention and Integration Enhance Team Cohesion and Service Delivery
Very capable, long-standing resources on our account; willingness to adjust down services and charges when necessary; sharing knowledge from other clients; reduced monthly ticket volumes significantly using continuous improvement initiatives. Opportunities were initially bringing innovations from other clients to our account and occasionally higher offshore turnover rates. - Sr. Director of Financial Systems1B-10B USDTransportationReview Source
Premier ERP Managed Service Provider Delivers Exceptional Performance and Seamless Solutions
Our Infosys team consistently goes above and beyond. There is no challenge we can't overcome and there has been no situation we haven't been able to work through. We fully transitioned our ERP in 6-months and had a successful go live, we then pulled other non-integrated entities into the ERP without having to redo work. This shows the understanding and forward thinking the Infosys team had from the start. Infosys provided stop gap solutions and fully supported the transition. - Chief Information Officer50M-1B USDManufacturingReview Source
Infosys Demonstrates Responsiveness and Excellence From Evaluation to Project Completion
Infosys was highly responsive and transparent during the evaluation process and the contract negotiations were smooth. Overall, Infosys demonstrated excellence across all phases of the engagement, delivering high quality outcomes and maintaining strong collaboration throughout. - IT Associate10B+ USDRetailReview Source
Exceptional Outcomes, Reliable/Dependable Partnership
Infosys has been reliable partner providing quality Dev ops support. Also Infosys has been go to partner for SAP build activities. Infosys has been entrusted to deliver major SAP transformation project involving multiple SAP modules requiring business process/system transformations across the board. Infosys delivered project outcomes adhrering to schedules and timelines with truly exceptional outcomes. - VP, Finance1B-10B USDRetailReview Source
Overall project success driven by the team's integration strengths and responsiveness
We had an outstanding experience. The team was incredibly responsive, always available to answer questions, address and work through our concerns for each of the system areas and provide clear and timely updates throughout the project.