Name: Infosys Cloud ERP Services
Rating: 4.6 (37 reviews)

Overview

Service Information on Infosys Cloud ERP Services

Updated 13th October 2025

What is Infosys Cloud ERP Services?

Infosys Cloud ERP Services is a service that enables organizations to implement and manage enterprise resource planning solutions on cloud platforms. The service supports migration from legacy ERP systems to cloud-based environments. It offers features such as process automation, real-time data access, integration with existing business systems, and scalability across business units. Infosys Cloud ERP Services addresses business challenges including operational inefficiencies, high maintenance costs, and limited flexibility associated with traditional ERP systems by offering adaptable deployment, streamlined workflows, security compliance, and analytics capabilities that facilitate data-driven decision making.

Overall experience with Infosys Cloud ERP Services

Director of IT

10B - 30B USD, Manufacturing

FAVORABLE

“Resource Retention and Integration Enhance Team Cohesion and Service Delivery”

5.0

Dec 15, 2025

Very capable, long-standing resources on our account; willingness to adjust down services and charges when necessary; sharing knowledge from other clients; reduced monthly ticket volumes significantly using continuous improvement initiatives. Opportunities were initially bringing innovations from other clients to our account and occasionally higher offshore turnover rates.

There are no reviews in this category.

CRITICAL

About Company

Company Description

Infosys is a company concentrated on providing digital services and consultation on a global scale. Originating from over 30 years of managing the infrastructures of significant global corporations, Infosys guides businesses through their digital transformation process. This is achieved by reinforcing the organization with an AI-controlled center that aids in outlining the implantation of modifications and by enhancing the industry with scalable agile digital. This approach aims to deliver unprecedented levels of organizational efficiency and consumer satisfaction. Furthermore, Infosys places a strong emphasis on continual learning to promote regular enhancement through the cultivation and transfer of digital proficiency, knowledge, and notions derived from its innovation ecosystem.

Company Details

Company type

Public

Year Founded

1981

Head office location

Bangalore, India

Number of employees

10001+

Website

https://www.infosys.com

Do You Manage Peer Insights at Infosys?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Infosys Cloud ERP Services

Reviewer Insights for: Infosys Cloud ERP Services

Deciding Factors: Infosys Cloud ERP Services Vs. Market Average

Infosys Cloud ERP Services Likes & Dislikes

We have had many very good resources on our account that have stayed on far longer than the average. The resources have integrated very well with our team and people often have difficulty determining who is an employee vs. a service provider. The continuous improvement initiatives are focused on reducing our services spend and improving our services and they have driven significant cost reductions. For AMS they maintain a very good operations manual that drastically improves the onboarding of new resources and makes them aware of our solutions and standards more quickly.

Infosys provided detailed planning, proactive risk management and ensured all stakeholders were aligned. Project timelines were adhered to and the team demonstrated strong accountability to outcomes and adaptability to changing needs. Infosys demonstrated deep expertise and a broad range of capabilities. Their partnership has been highly valuable.

Setting clear expectations and delivering the same. Infosys team comes with very good understanding of retail processes and can complement the same with strong hold on IT processes. Combining these two essential aspects, Infosys team could quickly grasp the business process needs and were able to partner with internal IT/Business teams to deliver truly exceptional solutions across the board.

Initially we had to push to have innovations and best practices from other clients shared with our team. This has greatly improved in recent years. We experienced a couple times of higher turnover of resources that can impact customer satisfaction levels.

One notable gap was the lack of top management engagement throughout the delivery, which could have strengthened the long-term partnership. Service capability in the HCM area fell short of quality and responsiveness. During the implementation, we had almost 50% attrition of key consultants which was a major setback, impacting continuity and overall efficiency.

Like any vendors, Infosys had resource movements during major project engagements. While these can be very disruptive, this is something unavoidable and not necessarily can be controlled by the vendor in all the cases.

Top Infosys Cloud ERP Services Alternatives

Peer Discussions

Infosys Cloud ERP Services Reviews and Ratings

Recommended Gartner Insights

10B+ USD

Manufacturing

Review Source

Resource Retention and Integration Enhance Team Cohesion and Service Delivery

Chief Information Officer

50M-1B USD

Infosys Demonstrates Responsiveness and Excellence From Evaluation to Project Completion

4.0

Nov 24, 2025

Infosys was highly responsive and transparent during the evaluation process and the contract negotiations were smooth. Overall, Infosys demonstrated excellence across all phases of the engagement, delivering high quality outcomes and maintaining strong collaboration throughout.

IT Associate

Retail

Exceptional Outcomes, Reliable/Dependable Partnership

Dec 31, 2025

Infosys has been reliable partner providing quality Dev ops support. Also Infosys has been go to partner for SAP build activities. Infosys has been entrusted to deliver major SAP transformation project involving multiple SAP modules requiring business process/system transformations across the board. Infosys delivered project outcomes adhrering to schedules and timelines with truly exceptional outcomes.

VP, Finance

1B-10B USD

Overall project success driven by the team's integration strengths and responsiveness

Nov 26, 2025

We had an outstanding experience. The team was incredibly responsive, always available to answer questions, address and work through our concerns for each of the system areas and provide clear and timely updates throughout the project.

DIRECTOR OF IT

Migration to S/4HANA Completed On Schedule With Strong Execution and Transparency

Jan 6, 2026

Our experience with Infosys was outstanding; we completed our migration from SAP ECC 6.0 to S/4HANA Private Cloud 2023 on time and on budget. Our first month-end close was as planned. We are currently preparing the final knowledge transfer.

Overview

Service Information on Infosys Cloud ERP Services

What is Infosys Cloud ERP Services?

Infosys Cloud ERP Services Pricing

Overall experience with Infosys Cloud ERP Services

“Resource Retention and Integration Enhance Team Cohesion and Service Delivery”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Infosys Cloud ERP Services

Reviewer Insights for: Infosys Cloud ERP Services

Deciding Factors: Infosys Cloud ERP Services Vs. Market Average

Infosys Cloud ERP Services Likes & Dislikes

Top Infosys Cloud ERP Services Alternatives

Peer Discussions

Infosys Cloud ERP Services Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

User Sentiment About Infosys Cloud ERP Services

Reviewer Insights for: Infosys Cloud ERP Services

Deciding Factors: Infosys Cloud ERP Services Vs. Market Average

Infosys Cloud ERP Services Likes & Dislikes

Recommended Gartner Insights

Top Infosys Cloud ERP Services Alternatives

Infosys Cloud ERP Services Reviews and Ratings

Resource Retention and Integration Enhance Team Cohesion and Service Delivery

Infosys Demonstrates Responsiveness and Excellence From Evaluation to Project Completion

Exceptional Outcomes, Reliable/Dependable Partnership

Overall project success driven by the team's integration strengths and responsiveness

Migration to S/4HANA Completed On Schedule With Strong Execution and Transparency

4.6

(37 Ratings)

Rating Distribution

Customer Experience

Service Capabilities

1. TCS Cloud ERP Services

2. IBM Cloud ERP Services

3. Deloitte Cloud ERP Services