Name: ISL Online
Rating: 4.8 (120 reviews)

Overview

Product Information on ISL Online

Updated 20th January 2026

What is ISL Online?

ISL Online provides a comprehensive suite of remote support and access features, designed with high levels of security in mind. Key features include end-to-end encrypted security, single-sign-on, unattended remote access, multi-monitor support, file transmission, real-time screen sharing, direct connections and connect via RDP option. It facilitates secure connections to remote computers on various operating systems, including Windows, Mac, Linux, as well as mobile platforms. This allows for effective technical support and ongoing remote management. The software offers extensive customization capabilities, so you can adapt it to fit your organization's branding and specific security requirements. You have the option to deploy it either in a cloud environment or on your own premises, depending on your needs. Moreover, its unique licensing structure doesn't limit the number of devices or clients you can support. This makes it a flexible and secure choice for organizations in need of remote desktop capabilities.

Overall experience with ISL Online

IT Associate

50M - 250M USD, Consumer Goods

FAVORABLE

“A solid learning platform with room for improvement, but overall a worthwhile investment for organizations looking to upskill their teams in a structured and flexible way.”

5.0

Apr 24, 2026

High quality training, well-structured and relevant content for the cybersecurity field. Instructors are competent and available. The pace is well-suited for apprenticeship profiles. Some minor improvements could be made to course materials, but overall a very positive and professionally enriching experience.

There are no reviews in this category.

CRITICAL

About Company

Company Description

Established in 2001, ISL Online is a remote desktop support enterprise. It delivers remote control software to IT experts and help desk technicians worldwide, with a strong presence in Japan. Users can select between cloud and self-hosted solutions. The company's software aids in accessing and controlling computers or mobile devices for impromptu technical backing or for remote system management. ISL Online is a product of XLAB, a software development enterprise which is based in Europe with offices in Slovenia, Switzerland, the UK and the USA.

Company Details

Company type

Private

Year Founded

2001

Head office location

Ljubljana, Slovenia

Number of employees

51 - 200

Website

https://www.islonline.com

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User Sentiment About ISL Online

Reviewer Insights for: ISL Online

Deciding Factors: ISL Online Vs. Market Average

Performance of ISL Online Across Market Features

ISL Online Likes & Dislikes

The flexibility of the online platform and the variety of learning resources available are the highlights. The self-paced modules allow learners to progress according to their schedule. The community forums and peer interactions add great value, making the overall learning journey both engaging and motivating.

User-friendly interface: the platform is intuitive and easy to navigate Hihg performance: The service deliver fast Ecellent customer support: The support team is reponsive, knoledgeable, and proactive in resolving issues

The platform is very intuitive, the connection is stable and allows full control of the remote device without complications.

The interface could be more intuitive and user-friendly. Navigation between modules sometimes feels clunky, and the search functionality could be improved. Additionally, some video content lacks subtitles, which can be frustrating. Response times from support could also be faster when technical issues arise.

Connection issues: Users report occasional interruptions and delays when reconnecting after disconnection. Slower performance: Responsiveness can drop when managing several machines at once Display quality: Screen resolution may be insifficient, affecting readability and user experience

performace can become slower when several sessions are active at the same time, some licensing plan can be expensive.

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ISL Online Reviews and Ratings

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IT Associate
50M-1B USD
Consumer Goods
Review Source
A solid learning platform with room for improvement, but overall a worthwhile investment for organizations looking to upskill their teams in a structured and flexible way.
5.0
Apr 24, 2026
High quality training, well-structured and relevant content for the cybersecurity field. Instructors are competent and available. The pace is well-suited for apprenticeship profiles. Some minor improvements could be made to course materials, but overall a very positive and professionally enriching experience.
IT Services Associate
1B-10B USD
Consumer Goods
Review Source
User Experience Highlights Simple Interface But Notes Connection and Display Issues
4.0
Nov 12, 2025
The usage is simple and efficient, and meets our user's expectations to make our work easier.
Coordinador De Innovacion Tecnologica &
50M-1B USD
Transportation
Review Source
ISL Online Enables Secure Remote Support With Intuitive Control Features
5.0
Dec 24, 2025
My overall experience with ISL Online has been positive. It is a estable, secure and easy to use platform for providing remote support. The connection is usually fast and smooth, even when the end user has no technical knowledge.
IT Security & Risk Management Associate
50M-1B USD
Consumer Goods
Review Source
ISL Online Offers Unique Features but Presents Usability Challenges in Certain Areas
5.0
Apr 27, 2026
ISL Online has been a very good replacement tool for what we have been using before. It has many interesting features that we couldn't find elsewhere on the public market.
MANAGER OF IT SERVICES
50M-1B USD
Transportation
Review Source
La conexión remota con ISL destaca por su fluidez y facilidad de uso
4.0
Dec 5, 2025
La experiencia con ISL ha sido muy satisfactoria para nuestra necesidad, ya que es muy importante para la actividad de soporte remoto para los usuarios en las diferentes sedes con las que contamos a nivel nacional.

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