Overview
Product Information on ISL Online
What is ISL Online?
ISL Online Pricing
ISL Online Product Images
Overall experience with ISL Online
“User Experience Highlights Simple Interface But Notes Connection and Display Issues”
About Company
Company Description
Established in 2001, ISL Online is a remote desktop support enterprise. It delivers remote control software to IT experts and help desk technicians worldwide, with a strong presence in Japan. Users can select between cloud and self-hosted solutions. The company's software aids in accessing and controlling computers or mobile devices for impromptu technical backing or for remote system management. ISL Online is a product of XLAB, a software development enterprise which is based in Europe with offices in Slovenia, Switzerland, the UK and the USA.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ISL Online
Deciding Factors: ISL Online Vs. Market Average
Performance of ISL Online Across Market Features
ISL Online Likes & Dislikes
User-friendly interface: the platform is intuitive and easy to navigate Hihg performance: The service deliver fast Ecellent customer support: The support team is reponsive, knoledgeable, and proactive in resolving issues
The platform is very intuitive, the connection is stable and allows full control of the remote device without complications.
Easy to use and administer.
Connection issues: Users report occasional interruptions and delays when reconnecting after disconnection. Slower performance: Responsiveness can drop when managing several machines at once Display quality: Screen resolution may be insifficient, affecting readability and user experience
performace can become slower when several sessions are active at the same time, some licensing plan can be expensive.
It would be nice to be able to put computers in multiple groups (ISL listen to requests so this is being discussed for development).
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ISL Online Reviews and Ratings
- IT Services Associate1B-10B USDConsumer GoodsReview Source
User Experience Highlights Simple Interface But Notes Connection and Display Issues
The usage is simple and efficient, and meets our user's expectations to make our work easier. - Coordinador De Innovacion Tecnologica &50M-1B USDTransportationReview Source
ISL Online Enables Secure Remote Support With Intuitive Control Features
My overall experience with ISL Online has been positive. It is a estable, secure and easy to use platform for providing remote support. The connection is usually fast and smooth, even when the end user has no technical knowledge. - IT Associate50M-1B USDManufacturingReview Source
Transition Support and Flexible Trials Influence Decision to Adopt Support Tool
From our first discussion with the company a director spoke to us about our needs, offered us trails and extended trials until we were completely happy with the decision to purchase. The support setting up and transitioning to this support tool far exceeded what we got previously from their competitors. The pricing was also very favourable. - MANAGER OF IT SERVICES50M-1B USDTransportationReview Source
La conexión remota con ISL destaca por su fluidez y facilidad de uso
La experiencia con ISL ha sido muy satisfactoria para nuestra necesidad, ya que es muy importante para la actividad de soporte remoto para los usuarios en las diferentes sedes con las que contamos a nivel nacional. - Manager of IT Services<50M USDIT ServicesReview Source
ISL Online Offers Reliable Features and a great support team
ISL Online has been a fantastic remote support solution for us. The pricing is excellent, the features work reliably every time and have a lot of depth, and their customer service is genuinely top-tier. It's a great product that consistently delivers real value to us and our support team.