I work for a small business that quickly transitioned to a remote platform during the pandemic, and is still offering partial remote work. Splashtop is the only platform that worked for me on a consistent basis. Our office primarily uses a competitor, but I had a bad experience with their connectivity and reliability. I am one of a few employees in the company that uses Splashtop. I like how simple it is to connect and use the remote functions, the full screen mode and hidden toolbars work far better than other platforms I've tried, and it really feels like I'm working on at the physical office most of the time. It is also very simple to connect on many different devices when working anywhere out of the office, not just remotely from home.

As a user, the interface is relatively easy to use. As a MacOS user, the application often does not automatically update, so I have to manually check for updates when encountering a connectivity issue. The streamer on my Windows computer (the one I remote access) often does not launch or does not keep me signed in when my computer updates, which puts me in a difficult position working remotely, as it requires either accessing the computer with a different remote streaming platform to launch the Splashtop streamer and sign in or having someone manually do it.