Ivalua is a provider of cloud-based Source-to-Pay solutions. Our complete, unified platform empowers businesses to effectively manage all categories of spend and all suppliers, increasing profitability, improving ESG performance, lowering risk, and improving employee productivity. We are trusted by over 400 organizations across the world, many of whom are admired brands.
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Lots of ways to configure the platform giving the level of customization that our business requires
Single sign on functionality on the production environment makes it easy and efficient to work.
The configurability of the system was the biggest draw to Ivalua. This has allowed the company to manage and create our own enhancements and implement them, with the aid of Ivalua's maintenance team, without the need of creating Statements of Work for each minor change required for changing business needs.
UI/UX does feel a bit dated but as a lot of our users are older it suits our audience
The platform is unfortunately not properly developed, with numerous of issues throughout the platform. For public procurement (our case) we are almost 3 years after going live, still have the following issues: -due to Ivalua recommendation to have two supplier databases in the platform, we are now struggling with the harmonization of those (cost intensive rebuilding going on) -language issues on the platform (English is still the default platform language for Norwegian users, but this was solved after with trouble shooting for 1,5 year). -wrong language on communication to suppliers -date and time issues due to the fact that Ivalua use UTC as common time base throughout the platform - critical when working on public deadlines -questionnaires is key to effective process - but the ivalua-platform is deleting all the formatting forcing you to use hours of basic formatting work -questionnaires are not supporting reply alternatives with two languages at the same time -lack of correction-function in an RFx-process: If only 1 out of 10 suppliers is unfortunate and gives a wrong reply on a questionnaire (copy/paste a reply on wrong requirement, or selecting a wrong reply alternative due to unclear requirement) an entire new step of the process must be initiated forcing the remaining 9 (without issues) to do a complete rework of their reply. -validation of tasks/documents is not working properly -suppliers get systematically rejected when trying to register themselves -heavy lack of tracking of what happened (log). -analysis of spend is probably the most critical issue: Due to the double set of supplier database we are really struggling. Every month. For almost 3 years.
Since the platform is designed to be seamless, a change made in one module may impact another. It is extremely important to understand what fields, or parts of modules, are sharing information when implementing enhancements so there is not a negative impact to another module.