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Overview

Product Information on Jamf

Updated 14th April 2026

What is Jamf?

Jamf gives organizations a dedicated platform for managing, securing and onboarding Apple devices at scale, including iPhone, iPad, Mac, Apple Watch and Apple TV. It fits seamlessly into Windows-centric environments and also supports Android to unify mixed-fleet mobility. IT teams gain powerful automation, accurate Apple endpoint telemetry and continuous compliance monitoring, while users enjoy a fast, native Apple experience. Jamf also enables mobility and industry workflows across healthcare, retail and education, providing secure identity, access and purpose-built frontline experiences. Jamf delivers the Apple-specific management, security and compliance capabilities organizations need without adding complexity.

Jamf Pricing

Jamf Pro software uses a subscription-based pricing model, typically structured per device per month or per device per year. The pricing for Jamf may vary based on the number and type of devices managed, as well as additional features or support options selected. Custom quotes are often provided based on organizational needs and scale.

Overall experience with Jamf

IT Manager
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Jamf Pro Easts Device Management, Customer Community is An Unhidden Gem”

4.0
Apr 20, 2026
Jamf Pro offers a wide variety of options for Mac, iOS, and tvOS devices through their MDM. The product evolves with the changes in the industry and is always looking to improve the customer experience while maintaining Zero-Day support when there is a new update. Whether implementing a zero-touch deployment, pushing out printers, or thwarting students from installing games on their devices, Jamf has what we need to keep our very small tech department afloat. While we use it in a very limited way (hence all of the N/A responses since I cannot speak to those from experience), it gets the job done!
IT ADMINISTRATOR
50M - 250M USD, Retail
CRITICAL

“JAMF Underperforms in User Interface and Customer Support”

3.0
Nov 20, 2024
Compared to other tools, JAMF is losing in UI but also in the way their support is not able to help with some simple requests, broken features.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
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Jamf

byJamf
in
4.7
Market Presence: Endpoint Management Tools, Mobile Threat Defense (Transitioning to Workspace Security Platforms)

About Company

Company Description

Updated 25th July 2024

Jamf is a company that specializes in managing and securing Apple at work. Known as a standard in its field, the company caters to businesses, education institutions, and government organizations. The firm achieves this through its software and with the assistance of Jamf Nation, which comprises over 100,000 members and is the world's most extensive community of Apple IT administrators. As of now, Jamf's services have been entrusted with over 31.3 million Apple devices by around 73,500 global customers. The company continues to expand in international markets.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2002
Head office location
Minneapolis, United States
Number of employees
1001 - 5000
Website
https://www.jamf.com/

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User Sentiment About Jamf
Reviewer Insights for: Jamf
Deciding Factors: Jamf Vs. Market Average
Performance of Jamf Across Market Features

Jamf Likes & Dislikes

Like

The biggest impact for me with the product is their customer community and the support of that community. When you need support, the best place to get answers is usually from other users. They provide a way for us to do that. If you are unsure of how you would like to go about an implementation, there is usually a handful of other users who have already made that decision and can offer advice about what was successful and some of the pitfalls beyond what an employee may usually offer from a more limited product-based rather than user-based scope.

Like

Scripting is definitely one of the good things about JAMF Integration with ABM works flawlessly

Like

The depth of Apple-native integration is unmatched. ABM-connected zero-touch enrollment, Jamf Setup Manager for guided onboarding, and the ability to scope policies and configurations at a granular level make managing a distributed Apple fleet genuinely manageable. The flexibility to run parallel production and beta instances under a single IdP connection is also a standout. It lets us test changes safely without duplicating infrastructure.

Dislike

The biggest issue that I have had is that their price for Mac management is cost prohibitive for us. We are only looking to manage a few things, no real scripting, so the cost ishigher than my school will allow for me to manage the wifi, printers, and a few app licenses. Another thing that I have found to be increasingly lacking over the years is customer support, luckily, it is a very rare occasion that I need support with Jamf Pro. The product just works.

Dislike

Product support is definitely something they should upgrade. Some of it's features are broken with a lot of bugs.

Dislike

Jamf AI documentation lags behind product changes, which makes it easy to go down the wrong path when configuring newer features or troubleshooting. Particularly around Smart Group criteria, Entra ID integration, and Setup Manager enrollment flows. Error messaging on the client side is also often too opaque to be actionable without digging into logs. A clearer feedback loop between the MDM layer and the admin console would significantly reduce troubleshooting time.

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Jamf Reviews and Ratings

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  • IT Manager
    Gov't/PS/Ed
    Education
    Review Source

    Jamf Pro Easts Device Management, Customer Community is An Unhidden Gem

    4.0
    Apr 20, 2026
    Jamf Pro offers a wide variety of options for Mac, iOS, and tvOS devices through their MDM. The product evolves with the changes in the industry and is always looking to improve the customer experience while maintaining Zero-Day support when there is a new update. Whether implementing a zero-touch deployment, pushing out printers, or thwarting students from installing games on their devices, Jamf has what we need to keep our very small tech department afloat. While we use it in a very limited way (hence all of the N/A responses since I cannot speak to those from experience), it gets the job done!
  • Engineer
    50M-1B USD
    Media
    Review Source

    Jamf Pro: The Only Serious Option for Apple Fleet Management at Scale

    5.0
    Apr 14, 2026
    Jamf Pro has been a reliable cornerstone of our Apple device management strategy. The platform handles everything from zero-touch deployment via ABM and Jamf Setup Manager to policy enforcement and inventory at scale. The integration with Microsoft Entra ID via OIDC through account.jamf.com has been particularly valuable for SSO across multiple Jamf Pro instances without requiring separate app registrations. Overall, the platform does what it needs to. When it works, it's largely invisible, which is exactly what you want from MDM.
  • IT Associate
    Gov't/PS/Ed
    Education
    Review Source

    Market leader in the Apple device segment for good reason

    4.0
    Nov 4, 2025
    Jamf Pro is extremely powerful overall. It has a wide variety of things it can manage directly from the product GUI, plus it has the capability to include shell scripts and custom XML for configuration and maintenance. We had used the on-premises product for quite some time and just recently migrated to the cloud product.
  • Manager, IT Security and Risk Management
    10B+ USD
    Services (non-Government)
    Review Source

    JAMF: Comprehensive review based on Pros & Cons

    4.0
    Nov 13, 2025
    Our organisation has been using JAMF Pro for the past 5 years for its iOS and macOS MDM management. The enrolment procedure is not only smooth but also extensively customisable to the organisation's needs. Compared to other MDM solutions, JAMF Pro provides a smoother and fast lane deployment of apps and policies in the managed devices. It holds up the meaning of Zero Touch deployment in the true sense. Till now, we have not faced any substantial issue with the product as such. Software and security updates are also available on time. We have a wide range of fine-grained restriction policies tailored for our user base which can be deployed/revoked whenever needed.
  • It Specialist
    Gov't/PS/Ed
    Education
    Review Source

    JAMF Pro Streamlines Apple Device Management With Extensive Customization Options

    4.0
    Feb 13, 2026
    JAMF Pro is the industry standard MDM for Mac and iOS devices for a reason. Customization is almost endless, within Apple's framework of course. Very pleased with how much time it saves our team managing over 1200 Apple devices. We could not manage it without JAMF Pro, no doubt.
...
Showing Result 1-5 of 624

Showing data for 645 ratings and reviews for Endpoint Management Tools market. View all 672 ratings and reviews across markets for a complete picture.

4.7

(645 Ratings)

Rating Distribution

5 Star
68%
4 Star
29%
3 Star
3%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.6

Product Capabilities

4.7

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