Overview
Product Information on Jira Service Management
Updated 13th October 2025
What is Jira Service Management?
Jira Service Management Pricing
Overall experience with Jira Service Management
Manager, Customer Service And Support
<50M USD, IT ServicesFAVORABLE
“Solid ITSM platform if you're already in the atlassian world, just plan your setup carefully”
Director of IT
50M - 250M USD, Finance (non-banking)CRITICAL
“Frequent Price Increases and No Discounts Impacting Long-Term Use of JSM”
About Company
Company Description
Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time
Company Details
Company type
Public
Year Founded
2002
Head office location
Sydney, Australia
Number of employees
10001+
Website
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Peer Discussions
Jira Service Management Reviews and Ratings
- Manager, Customer Service And Support<50M USDIT ServicesReview Source
Solid ITSM platform if you're already in the atlassian world, just plan your setup carefully
I've been using JSM for a while now, and overall it's been a solid experience. It's not without its quirks, but for an ITSM tool that sits inside the Atlassian ecosystem, it does the job well and the team has largely adapted to it
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