Name: Jira
Rating: 4.4 (7814 reviews)

Overview

Product Information on Jira

Updated 13th October 2025

What is Jira?

Jira is a software designed for project management and issue tracking, developed by Atlassian. The software enables teams to plan, track, and manage software development and other project tasks through customizable workflows, boards, and dashboards. Users can create, assign, and prioritize tasks, monitor progress, and collaborate across teams. Jira supports integration with various development and communication tools, enhancing visibility and coordination for agile and traditional methodologies. The software addresses business challenges related to task organization, progress tracking, and team collaboration, assisting organizations in managing projects efficiently and maintaining traceability throughout the project lifecycle.

Overall experience with Jira

Director Of Products

<50M USD, Software

FAVORABLE

“Jira Delivery & Jira Product Discovery are Fine on Their Own, but Game-Changers When Paired Together”

4.0

Jan 20, 2026

I've been using Jira for the past 11 years across 3 different SaaS companies. Each had their own unique setup, workflows, and even use-cases for how they had Jira implemented, but our setup at my current company has been the best by far. While our dev teams use Jira Delivery, our product team has adopted Jira Product for all idea/feature tracking and for roadmapping.

PRODUCT DESIGNER

50M - 250M USD, IT Services

CRITICAL

“Great and comprehensive tool, but with a steep learning curve”

3.0

Nov 25, 2024

Comprehensive feature set and several years as a leader in planning tools, but a cumbersome experience with a steep learning curve

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Marketing Work Management Platforms

About Company

Company Description

Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time

Company Details

Company type

Public

Year Founded

2002

Head office location

Sydney, Australia

Number of employees

10001+

Website

http://www.atlassian.com/

Do You Manage Peer Insights at Atlassian?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Jira

Performance of Jira Across Market Features

Jira Likes & Dislikes

Jira Product Discovery and Jira Delivery work extremely well together. The pairing makes it easy for the product team to track ideas and roadmaps without cluttering up dev's side. When development begins on an idea/feature, the seamless integration between the two platforms enables perfect visibility for all stakeholders.

Set of features is hard to match in any other existing tools, especially with the integration of other tools such as confluence

1. Track multiple projects with ease. 2. helps a ton in collaborating with other team members. 3. Working on an auto pilot helps to get track of complex issues. 4. Strong support for agile methodologies. 5. Extensive integration options with other tools. 6. Comprehensive reporting and analytics features.

The Jira Delivery platform could definitely do with some quality-of-life improvements. It's as powerful as ever, but a lot of the UX quirks I've dealt with for years are still present.

Understanding and learning how to use the product (e.g. understanding how to navigate menus, find content, etc) can be cumbersome, resulting in a frustrating experience.

1. If you accidentally click on the wrong name, the submitter gets a notification when it is assigned. 2. It has a limited number of software integrations. 3. Error notifications can be annoying. 4. steep learning curves for new users. 5. can be expensive for larger teams. 6. Occasional performance issues with larger datasets.

Top Jira Alternatives

Peer Discussions

What Your Peers Are Saying About Jira

IT Manager

Is anyone using a central AI to report on project status in realtime highlighting dependencies and bottlenecks. Or are you just connecting project management systems (MS Project, Jira, Primavera) to dashboards with Power BI or Tableau?

CIO

Leading indicators are super useful because they give you a heads-up about potential problems instead of just telling you what’s already gone wrong. We are using an AI powered tool ( can't be named here, I guess) that gets you insights that help you notice issues before they escalate. Plus, it really encourages everyone to be transparent about project status so the whole team knows what’s going on from the get-go. This openness motivates everyone to take responsibility and helps build strong teams that tackle problems early on and stay focused on their goals together. Traditional reporting often comes too late to make necessary changes. By being proactive and embracing transparency with some AI support, teams can adapt and improve on their own. The key is to catch issues early and empower teams to make adjustments as needed. AI plays a role in all team decisions, like a performance coach, and also helps out at the management level. It identifies risks and suggests improvements for senior executives. I hope that helps? 🙂

See Full Discussion

31 Mar 20252.5k Views2 Comments

VP of IT

Has anyone looked at both Atlassian Jira Service Management and Salesforce for building workflow type of business capabilities with integrations to back-end systems? What criteria did you use to evaluate both platforms for your business needs?

CIO

User requirements, technical debt, business/environment needs, application improvements that helps the process, depemds on the situation.

See Full Discussion

18 Apr 2023516 Views1 Comment

Jira Reviews and Ratings

Recommended Gartner Insights

Market Guide for Product Roadmapping Tools for Software Engineering

<50M USD

Software

Review Source

Jira Delivery & Jira Product Discovery are Fine on Their Own, but Game-Changers When Paired Together

TEST LEAD

50M-1B USD

IT Services

Exploring JIRA's Strengths and Weaknesses: A Comprehensive Insight

5.0

Jan 13, 2026

Jira is a powerful project management and issue tracking tool primarily used for software development. It offers a wide range of features that support agile methodology including scurm, customizable workflows and integration with various DevOps tools. Jira flexibility allows teams to tailor the tool to their specific needs, whether they are managing complex.

Product Manager

Powerful project management tool with great features but a learning curve for new users.

Feb 23, 2026

My overall experience with jira has been very good, it helps our team to manage tasks, track bugs, and monitor project progress in organized way. It works well for agile teams and improves transparency between team members. Sometimes it feels complex for new users and requires time to learn properly, but once set up, it becomes very powerful and useful for daily work.

Senior Engineering Manager

1B-10B USD

Jira Interface Offers New Features and Extensive Integration Capabilities

Jan 23, 2026

Jira is great interface and is full of new features. exhaustive set of integrations

IT Associate

Consumer Goods

JIRA: An All-in-One Solution for Support Teams and Developers

Apr 15, 2025

JIRA is an excellent all-in-one product for Customer Support teams, Developers, and project managers. It is very easy to navigate through JIRA and they make constant improvements to the system to keep the system modern, fast, responsive and easy to use.