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Ketch is a software company focused on bridging privacy and growth through responsible data use. It offers solutions that reduce privacy operations' cost and complexity and enable businesses to activate permissioned, privacy-safe data in marketing AI, and growth initiatives. The Ketch Data Permissioning Platform includes products to support consent management, privacy rights automation, marketing preference management, data mapping and assessments, and more.
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Easy to customize experiences and deploy fast. Easy reporting/analytics, developer friendly, and great customer support.
The platform provides a clear, intuitive framework for managing consent across all of our vendor technology partners, while giving us the ability to tailor the configuration to our specific regulatory requirements and user experience goals. Its ability to centralise consent decisions, particularly around behavioural advertising, has made compliance management far more streamlined. Moreover, the ability to extract raw consent data from the Ketch platform to data warehousing technologies like Snowflake, allows us to exercise and activate on user consent choices across a variety of business use cases.
Ketch automatically identifies trackers on our website, saving us lots of time. Ketch allows us to be extremely granular with our region-based consent settings. Ketch makes it much quicker for our CX team to handle consent-related customer requests.
Some limitations, like three domains/environments for a property seem arbitrary. I would love if it integrated into some of our other systems, like Knock that we use for notification and preference management, so our solution wasn't to fragemented. More flexibilty in design of consent experiences in app would be nice. To manual to update our rules with the new state laws recently - would love this to be more automated vs me having to understand and do something.
The occasional overhead required to monitor and maintain connections with downstream advertising platforms such as Google Ads and Meta. While the integrations generally work well, there are times when we need to log in and manually reconnect. In addition, I don't like how many features are locked based on your subscription tier. This creates a negative UI experience.
While the platform does a great job of finding all of the trackers on our site, for many it's not able to identify exactly where they are coming from, and only provides technical identifiers, which can be difficult to connect with a specific vendor/service. (This can be a general limitation of trackers/pixels, though.)