Overview
Product Information on Knovvu Analytics
What is Knovvu Analytics?
Knovvu Analytics Pricing
Overall experience with Knovvu Analytics
“The Technology that understands me best”
“Long Wait Time for Product Launch Experienced”
About Company
Company Description
Sestek, now under Unifonic, is a globe-spanning business with a focal point on crafting AI-powered solutions for customer service since 2000. The robust R&D team, comprising over 100 engineers, develops dialogue-based products, leveraging technologies like speech recognition, natural language processing, and voice biometrics. The aim is to help transmute the traditional customer service model into a digitized model spanning over 20 countries. Sestek’s product line includes the Knovvu Virtual Agent, which understands customer intent and responds autonomously, thereby increasing self-service efficiency. Another product, Knovvu Analytics, collects and translates complete customer interaction data into usable insights. Lastly, Knovvu Biometrics specializes in rapid caller authorization based on unique voice parameters.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Knovvu Analytics
Performance of Knovvu Analytics Across Market Features
Knovvu Analytics Likes & Dislikes
-Reducing workload -Generate call summaries -Use of AI
it is fast enough to get whatever you want.
easy-to-use, AI support, call summary feature
Integrations with 3rd party applications are a bit difficult.
I think AI should be more productive. AI should focus mostly on agents' and customers' sentimental analyses
I haven't encountered any negative situation so far
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Peer Discussions
Knovvu Analytics Reviews and Ratings
- Data and Analytics Manager1B-10B USDBankingReview Source
Long Wait Time for Product Launch Experienced
it took very very long time to get in live. We had to wait almost a year to get it live. - SENIOR SPECIALIST1B-10B USDInsurance (except health)Review Source
The Technology that understands me best
It is excellent that is analyzes emotions during the conversation and works with artificial intelligence. - product manager50M-1B USDTelecommunicationReview Source
Unveiling a User-Friendly Interface with AI-Powered Features
It has become a more understandable and easier-to-use product with the new user-friendly interface. With AI, you can get call summary and subject headings support - Finance Associate1B-10B USDBankingReview Source
Enriched User Experience Unfurled: Delving into Sestek's No-Code Interface
Sestek excels in delivering user-friendly, al-supported solutions with strong costumer support and a comprehensive approach to meeting diverse needs. - Banker1B-10B USDBankingReview Source
Knovvu Analytics product
it made it easier for us when evaluating out consultants. The form offered alternatives.