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  1. Home
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  3. Kyndryl Outsourced Digital Workplace Services
Logo of Kyndryl Outsourced Digital Workplace Services

Kyndryl Outsourced Digital Workplace Services

byKyndryl
in Outsourced Digital Workplace Services
4.8
2026

Overview

Service Information on Kyndryl Outsourced Digital Workplace Services

Updated 1st December 2025

What is Kyndryl Outsourced Digital Workplace Services?

Kyndryl Outsourced Digital Workplace Services deliver end-to-end solutions that enhance employee productivity and experience across hybrid environments. The portfolio includes a digital workplace platform for seamless collaboration and proactive issue resolution through automation and analytics; 24/7 omnichannel IT support leveraging intelligent cloud contact centers; and Experience Management as a Service to measure and improve user satisfaction. Kyndryl provides device lifecycle management with zero-touch provisioning for all major platforms, sustainability-focused operations, and strategic consulting for workplace transformation, including Microsoft 365 enablement and workflow orchestration. These services help organizations modernize IT support, optimize operations, and accelerate adoption of digital workplace technologies.

Kyndryl Outsourced Digital Workplace Services Pricing

Kyndryl Outsourced Digital Workplace Services is a service that offers pricing based on customized agreements tailored to client requirements. The service typically uses a subscription or managed services fee structure, with costs varying according to service levels and contractual terms.

Overall experience with Kyndryl Outsourced Digital Workplace Services

IT Manager
10B - 30B USD, Finance (non-banking)
FAVORABLE

“Strong Collaboration and Responsive Support Highlighted as Major Service Strengths”

5.0
Feb 3, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
It Associate
1B - 3B USD, Energy and Utilities
CRITICAL

“Service Strength Highlighted but Delays Persist in Support and Invoicing Processes”

3.0
Apr 1, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Outsourced Digital Workplace Services

About Company

Company Description

Updated 21st November 2025

Kyndryl is a global IT services company headquartered in New York, United States, with operations spanning over 60 countries and a workforce of approximately 90,000 employees. The company designs, builds, manages, and modernizes mission-critical technology systems for businesses worldwide. With deep expertise across industries and a commitment to innovation, Kyndryl empowers organizations to achieve operational excellence and digital transformation by co-creating solutions with their partners and customers worldwide. Its core service areas include cloud infrastructure, mainframe modernization, AI operations, enterprise networking, network services, digital workplace solutions, and cybersecurity—enabling clients to navigate complex IT environments with agility and resilience.

Company Details

Updated 21st November 2025
Company type
Public
Year Founded
2021
Head office location
New York, New York, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.kyndryl.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Kyndryl Outsourced Digital Workplace Services Alternatives

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Peer Discussions

Kyndryl Outsourced Digital Workplace Services Reviews and Ratings

4.8

(153 Ratings)

Rating Distribution

5 Star
73%
4 Star
22%
3 Star
5%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • IT Manager
    10B+ USD
    Finance (non-banking)
    Review Source

    Strong Collaboration and Responsive Support Highlighted as Major Service Strengths

    5.0
    Feb 3, 2026
    I have a wonderful relationship. The support that we receive is truly exceptional. I can reach out for support and the Kyndryl team will help me any way they can. They will ask probing questions on how they can help. They will check the logs to look for error codes and check with HCL to see if anyone else has had an issue. They are great teammates. They are very responsive to any questions or issues.
  • IT Manager
    10B+ USD
    Finance (non-banking)
    Review Source

    Strong Collaboration and Responsive Support Highlighted as Major Service Strengths

    5.0
    Feb 3, 2026
    I have a wonderful relationship. The support that we receive is truly exceptional. I can reach out for support and the Kyndryl team will help me any way they can. They will ask probing questions on how they can help. They will check the logs to look for error codes and check with HCL to see if anyone else has had an issue. They are great teammates. They are very responsive to any questions or issues.
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Recommended Gartner Insights

  • Critical Capabilities for Outsourced Digital Workplace Services
  • Magic Quadrant for Outsourced Digital Workplace Services
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User Sentiment About Kyndryl Outsourced Digital Workplace Services
Deciding Factors: Kyndryl Outsourced Digital Workplace Services Vs. Market Average
Performance of Kyndryl Outsourced Digital Workplace Services Across Market Features

Kyndryl Outsourced Digital Workplace Services Likes & Dislikes

Like

The best part of the service are the people. They work with you to help or support you when you need it, When there are issues they will work with you versus saying that is your problem. They are great at collaborating for the same goal, to fix the issue. I always appreciate their help and their willingness to help me. It is always appreciated.

Like

The best part of the service are the people. They work with you to help or support you when you need it, When there are issues they will work with you versus saying that is your problem. They are great at collaborating for the same goal, to fix the issue. I always appreciate their help and their willingness to help me. It is always appreciated.

Like

The best part of the service are the people. They work with you to help or support you when you need it, When there are issues they will work with you versus saying that is your problem. They are great at collaborating for the same goal, to fix the issue. I always appreciate their help and their willingness to help me. It is always appreciated.

Dislike

The response time from the support team, the contract team and the invoice team leaves room for improvement. It takes sometimes days or weeks when things could be finalized in matter of hours or max days.

Dislike

The response time from the support team, the contract team and the invoice team leaves room for improvement. It takes sometimes days or weeks when things could be finalized in matter of hours or max days.

Dislike

The response time from the support team, the contract team and the invoice team leaves room for improvement. It takes sometimes days or weeks when things could be finalized in matter of hours or max days.

Reviewer Insights for: Kyndryl Outsourced Digital Workplace Services