Overview
Service Information on Kyndryl Outsourced Digital Workplace Services
What is Kyndryl Outsourced Digital Workplace Services?
Kyndryl Outsourced Digital Workplace Services Pricing
Overall experience with Kyndryl Outsourced Digital Workplace Services
“Strong Collaboration and Responsive Support Highlighted as Major Service Strengths”
“Effective Technology Support Countered by Delays and Limited Issue Follow-Up”
About Company
Company Description
Kyndryl is a global IT services company headquartered in New York, United States, with operations spanning over 60 countries and a workforce of approximately 90,000 employees. The company designs, builds, manages, and modernizes mission-critical technology systems for businesses worldwide. With deep expertise across industries and a commitment to innovation, Kyndryl empowers organizations to achieve operational excellence and digital transformation by co-creating solutions with their partners and customers worldwide. Its core service areas include cloud infrastructure, mainframe modernization, AI operations, enterprise networking, network services, digital workplace solutions, and cybersecurity—enabling clients to navigate complex IT environments with agility and resilience.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Kyndryl Outsourced Digital Workplace Services
Reviewer Insights for: Kyndryl Outsourced Digital Workplace Services
Deciding Factors: Kyndryl Outsourced Digital Workplace Services Vs. Market Average
Performance of Kyndryl Outsourced Digital Workplace Services Across Market Features
Kyndryl Outsourced Digital Workplace Services Likes & Dislikes
The best part of the service are the people. They work with you to help or support you when you need it, When there are issues they will work with you versus saying that is your problem. They are great at collaborating for the same goal, to fix the issue. I always appreciate their help and their willingness to help me. It is always appreciated.
I like the collaboration we get from Kyndryl on industry practices. Aternity and how its ran could use a lot of help. ITs very manual and shoudl be automated. We need better detection on issues in our environment.
Quick response and resolution of daily technical issues, as well as the team's availability to provide solutions
I wish that there was a way to reward the team when they help me. They go the extra step to help. My company has an applause reward system to recognize individuals that go the extra effort and beyond. There are times I feel the team is short staffed and staff have to work long hours to fix an issue, validate a change, promote a change request. The service has access to our data but since it is outside the company some of the functions that our company have require special approvals or there is a limitation on what they can or can not due.
At times work is not completed on time, and we see little effort to correct this or to find out why it went wrong. Alternatively, has a lot of potential that doesn't seem to be coming across to our company.
The process of opening tickets or requesting something new could be more agile, as it currently requires a lot of information. For instance, screenshots need to be attached rather than pasted directly. Making the ticket creation process more intuitive and faster would be a great improvement.
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Peer Discussions
Kyndryl Outsourced Digital Workplace Services Reviews and Ratings
- IT Manager10B+ USDFinance (non-banking)Review Source
Strong Collaboration and Responsive Support Highlighted as Major Service Strengths
I have a wonderful relationship. The support that we receive is truly exceptional. I can reach out for support and the Kyndryl team will help me any way they can. They will ask probing questions on how they can help. They will check the logs to look for error codes and check with HCL to see if anyone else has had an issue. They are great teammates. They are very responsive to any questions or issues. - Director of Operations50M-1B USDMediaReview Source
Great Team, responsive, professional, and committed to finding effective solutions.
I greatly appreciate the support I have consistently received. Our IT team always makes a strong effort to find quick and effective solutions, as possible, demonstrating empathy, collaboration and the highest level of professionalism. - Director of Finance50M-1B USDBankingReview Source
Consistent Positive Interactions With Kyndryl Support Across Different Issues and Teams
I have required support from many different of the Kyndryl employees from August until October through my company and they have been at all times kind and supportive. Incredibly competent and no matter what time of a day, they have taken the proper time to solve the issue at hand and proactively find solutions, even if the problem at hand has been an unusual one. - Marketing Manager<50M USDMediaReview Source
Consistent Service Quality Noted, Though Frequent Ticketing Remains a Challenge
Throughout our collaboration, the experience with the supplier has been consistently positive. I Would like highlight their ability to address and resolve challenges with an agility and precision that have significantly contributed to operational continuity. - Manager of IT Services50M-1B USDIT ServicesReview Source
Kyndryl Service Shows Consistent Availability and Prompt Issue Resolution Over Time
I am completely satisfied about the service, kyndryl is our supplier from 2 years.