• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. LogMeIn Rescue
Logo of LogMeIn Rescue

LogMeIn Rescue

byGoTo
in Remote Desktop Software
4.4

Overview

Product Information on LogMeIn Rescue

Updated 18th June 2026

What is LogMeIn Rescue?

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to remotely access, diagnose, and resolve issues across devices — delivering fast, frictionless technical support with powerful in-session features, advanced security capabilities, and ample customization options. Rescue delivers fast, reliable, and secure remote support across internal IT and customer-facing operations. Key capabilities include granular permission controls, audit-ready session logging, flexible connection methods, multi-platform device support, AI-assisted diagnostics and session documentation, and integrations with leading ITSM & DEX platforms, and more. Rescue is backed by 20+ years of enterprise deployment and 99.99% uptime.

LogMeIn Rescue Pricing

LogMeIn Rescue uses a subscription-based pricing model charged on a per-technician basis, with annual billing. Pricing scales according to the number of technicians and organizational requirements. Detailed quotes are typically provided based on organization-specific needs, and add-ons may affect the overall cost.

LogMeIn Rescue Product Images

Web Technician Console
Web Technician Console
Viewing System Info
Viewing System Info
AI-Generate Session Summary
AI-Generate Session Summary

Overall experience with LogMeIn Rescue

Associate
<50M USD, Software
FAVORABLE

“The system masterfully delivers on its promises, but there is room for improvement.”

4.0
Jul 31, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
IT Associate
<50M USD, Retail
CRITICAL

“Frequent security software conflicts complicate an otherwise simple session setup”

3.0
Jul 30, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top LogMeIn Rescue Alternatives

Logo of TeamViewer Tensor
1. TeamViewer Tensor
4.5
(1686 Ratings)
Logo of Zoho Assist
2. Zoho Assist
4.6
(721 Ratings)
Logo of Splashtop
3. Splashtop
4.7
(298 Ratings)
View All Alternatives

About Company

Company Description

Updated 14th May 2026

Goto is a cloud communications and IT enterprise dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with 2,500 employees throughout North America, South America, Europe, Asia, and Australia.

Company Details

Updated 19th May 2026
Company type
Private
Year Founded
2003
Head office location
Boston, United States
Number of employees
1001 - 5000
Parent Company
Francisco Partners
Annual Revenue
500M-1B USD
Website
https://www.goto.com/

Do You Manage Peer Insights at GoTo?

Access Vendor Portal to update and manage your profile.

Peer Discussions

LogMeIn Rescue Reviews and Ratings

4.4

(50 Ratings)

Rating Distribution

5 Star
44%
4 Star
50%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Associate
    <50M USD
    Software
    Review Source

    The system masterfully delivers on its promises, but there is room for improvement.

    4.0
    Jul 31, 2026
    The overall experience is good, there are few errors, and the system delivers on its promises. Remote access is quite stable, and file transfers rarely cause errors.
  • Associate
    <50M USD
    Software
    Review Source

    The system masterfully delivers on its promises, but there is room for improvement.

    4.0
    Jul 31, 2026
    The overall experience is good, there are few errors, and the system delivers on its promises. Remote access is quite stable, and file transfers rarely cause errors.
  • Read All 51 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

User Sentiment About LogMeIn Rescue
Reviewer Insights for: LogMeIn Rescue
Deciding Factors: LogMeIn Rescue Vs. Market Average
Performance of LogMeIn Rescue Across Market Features

LogMeIn Rescue Likes & Dislikes

Like

What I like the most is the ease of remote access, it's very simple to use and practical. File transfer is also very convenient, which is very useful for me, and the waiting list management is highly pactical and customizable - something I consider a major plus

Like

What I like the most is the ease of remote access, it's very simple to use and practical. File transfer is also very convenient, which is very useful for me, and the waiting list management is highly pactical and customizable - something I consider a major plus

Like

What I like the most is the ease of remote access, it's very simple to use and practical. File transfer is also very convenient, which is very useful for me, and the waiting list management is highly pactical and customizable - something I consider a major plus

Dislike

Frequent conflicts with security software, delay in downloading applets frequently confuses end users, and I have never gotten the manual elevation of system service to work.

Dislike

Frequent conflicts with security software, delay in downloading applets frequently confuses end users, and I have never gotten the manual elevation of system service to work.

Dislike

Frequent conflicts with security software, delay in downloading applets frequently confuses end users, and I have never gotten the manual elevation of system service to work.