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M-Files

byM-Files
in Document Management
4.5
2025

Overview

Product Information on M-Files

Updated 16th December 2025

What is M-Files?

M-Files is a software designed to manage documents and information within organizations by offering features such as automated workflow, version control, metadata-based classification, and secure access management. The software enables users to organize, search, and retrieve documents efficiently, reducing manual processes and improving compliance. M-Files integrates with existing applications and supports collaboration by allowing users to share, edit, and access files regardless of storage location or device. The software addresses business challenges related to information silos, duplication, and regulatory requirements by providing structured and auditable document management solutions.

M-Files Pricing

M-Files uses a subscription-based pricing model, typically structured per user, with costs varying based on deployment type (cloud or on-premises), feature sets, integrations, and the number of users. Additional modules or advanced capabilities may incur supplemental charges. Pricing tiers support organizations of different sizes and industries, and custom quotes are provided based on specific business requirements, regulatory needs, and system configurations.

Overall experience with M-Files

IT ASSOCIATE
<50M USD, IT Services
FAVORABLE

“There is so much more to M-Files than just document management”

5.0
Dec 1, 2025
Excellent product and service from all we have dealt with at M-Files, from the implementation team to support colleagues and our M-Files consultant.
Data Analyst
250M - 500M USD, Real Estate
CRITICAL

“Transition to New Interface Causes Feature Gaps and User Experience Challenges”

3.0
Nov 24, 2025
I am very pleased to know that M-Files is working on expanding its features to keep up with the times. However, the feature gap between the New UI and the Classic poses some challenges, mainly when users have adopted some of these features that are essential for their day to day.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Document Management

About Company

Company Description

Updated 16th December 2025

M-Files delivers Context-First Document Management that helps organizations eliminate operational friction and gain a performance advantage. By capturing the knowledge and relationships that surround documents, M-Files transforms static files into a connected ecosystem that accelerates decision-making and drives smarter, automated processes. Built on an AI-native, metadata-driven architecture, M-Files links documents to the people, processes, clients, and projects that give them meaning—creating a unified, dynamic information environment that strengthens governance and improves productivity across the business. More than 6,000 customers across 100 countries rely on M-Files to run smarter processes, make faster decisions, and unlock their full AI potential.

Company Details

Updated 16th December 2025
Company type
Private
Year Founded
2002
Head office location
Austin, United States
Number of employees
501 - 1000
Website
https://www.m-files.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About M-Files
Reviewer Insights for: M-Files
Deciding Factors: M-Files Vs. Market Average

M-Files Likes & Dislikes

Like

Easy to use out of the box system Customisable using many different methods M-Files encourages users to learn the skills to manage and customise their system themselves, they don't just try to sell us consultancy time to achieve this

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Like

I like how you can arrange files in different ways thanks to metadata. The drawback of this is that it requires a steep learning curve to make it work at its best.

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Like

Collaboration options, document management services and administration options

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Dislike

Mobile App - is not as good as we think it could be There seems to be a development opportunity for M-Files as there does not seem to be a user friendly way of handling bulk documents i.e. mailed merged docs that have been created in a different process away from M-Files that we want to store copies of in M-Files

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Dislike

Currently, the new user interface is getting some new features that are not present on the classic desktop interface. This would be fine if the new interface had all the features of the classic interface, but this creates a conflict when choosing between the 2, especially when a big feature like co-authoring only works on the new UI. We would have to force everyone to the new UI, but would have been missing out on features such as being able to create a desktop shortcut, or being able to search for folders within a view with virtual folders greater than the max allowed. Also, it would be great if within the search bar, we could search for virtual folders as well, not just objects, just like it works on OneDrive or File Explorer. Many people are used to this, and including that feature would be a big win.

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Dislike

Not any specific dislikes about the product itself...

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Peer Discussions

M-Files Reviews and Ratings

4.5

(764 Ratings)

Rating Distribution

5 Star
47%
4 Star
42%
3 Star
8%
2 Star
2%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.4

Last 12 Months
Filter Reviews
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  • IT SECURITY & RISK MANAGEMENT ASSOCIATE
    50M-1B USD
    IT Services
    Review Source

    Personalized Workspace and Admin Controls Enhance Collaboration and Workflow Clarity

    4.0
    Dec 18, 2025
    M-file is a smart document and information management platform, as M-File says context first access to your information. m-file brings all the key documents and others information available, best part was that admin and users can customize tabs according to there needs. we can track our personal tasks in project, environment. as admin can customize and pin objects type in menu which makes it easier for user to access there documents/ works which makes environment user friendly. by capturing who the document is related which project it belongs to what's the lifecycle M-files turns documents context in to curated, governed, presentable. which helps user and other agents view and access the right, current and approved information. as other agents like and AI are only useful when given a solid context due to which it helps to deliver real and accurate results. all this under a single shade gives a better idea and brings a good understanding of the business.as context is what turns documents into decisions when context is enriched and information is accurate about customer, projects, elements then both Ai and users can trust the information they uses which is by fare clearly handled by M-files. m-files new setup brings more easy and centralize hub for sharing and managing access. due to which users can now manage their workspace and personalized experience and admin can work and be on consistency with common tabs available for everyone. which makes an better working environment for both workers who acts as a users and admins who acts as a managements systems. m-files is clearly an easy and secure way to share content with people within and outside there organization.
  • Senior Analyst
    1B-10B USD
    IT Services
    Review Source

    Manage and Track organisation level document on a single platform using M-Files

    4.0
    Nov 25, 2025
    M-files is an overall document maintaining and tracking platform which allows organisations to manage and track complete data i.e. Purchase Order, Sales Order, Tax invoice, Tax documents etc. on a single platform. It makes the user to easily fetch the document as per the requirement and they do not have to switch to multiple platforms to fetch the organisation data. Also, its integration with artificial intelligence does not take much time to search an overall which saves time as well.
  • Programmar Analyst
    10B+ USD
    IT Services
    Review Source

    A solid document management solution with strong search and governance, but a learning curve

    5.0
    Jan 8, 2026
    Overall, the experience with M-Files has been positive. It has helped us bring structure to document management and reduce the dependency on folder-based storage. Metadata-driven organization makes it easier to find documents and maintain version control. Initial setup and learning took some time, but once users got familiar with the logic, day-to-day usage became smoother. Support and documentation are decent, though some advanced configurations require extra effort.
  • Design Manager
    <50M USD
    Software
    Review Source

    Metadata Design and Training Key Challenges When Adopting M-Files Platform

    4.0
    Dec 23, 2025
    Overall experience with M-Files during evaluation During the evaluation phase the experience was very positive, the platform clearly differentiated itself with its metadata driven approach to document management rather than traditional folder structures, during the demo and hands on evaluation it was easy to see how this model improves findability, governance and long term scalability for enterprise document workflows.
  • MANAGER - PROJECTS
    10B+ USD
    IT Services
    Review Source

    Metadata driven Intelligent document management for modern organization

    4.0
    Sep 6, 2025
    We recently adopted M-Files to store the highly critical documents and excel reports. There are multiple teams which are updating the same excel report using relevant data specific to their department, so it gives us more flexibility to track the historical version of the report and provides great metadata driven search functionality which saves a lot of time.
...
Showing Result 1-5 of 790

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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