M-Files

4.5
2025

Overview

Product Information on M-Files

Updated 13th October 2025

What is M-Files?

M-Files is a software designed to manage documents and information within organizations by offering features such as automated workflow, version control, metadata-based classification, and secure access management. The software enables users to organize, search, and retrieve documents efficiently, reducing manual processes and improving compliance. M-Files integrates with existing applications and supports collaboration by allowing users to share, edit, and access files regardless of storage location or device. The software addresses business challenges related to information silos, duplication, and regulatory requirements by providing structured and auditable document management solutions.

Overall experience with M-Files

PPS EXPERT - DIGITALIZATION
1B - 3B USD, Manufacturing
FAVORABLE

Exceptional Service and Bussiness Enhancement

5.0
Aug 20, 2025
Overall exceptional service and product that helps our organization with data management and document availability
Manager of IT Services
<50M USD, IT Services
CRITICAL

Good for version tracking but not effective for huge data storage

3.0
Oct 15, 2025
We use M-Files for various approval processes as well as documentation and version tracking. I supported the implementation phase by taking part in the process design team during the system rollout. Although the support we received from the vendor was good, the program is not very user-friendly overall. This is mainly due to the complicated interface and the limited search function when large amounts of data are stored. On the other hand, when the processes are designed correctly, the system works as expected.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Document Management

About Company

Company Description

M-Files sells a knowledge work automation platform. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, an embedded workflow engine, and advanced artificial intelligence. This enables customers to: * Eliminate information chaos: Organize documents so they can be easily found and used in the proper business context. * Improve process efficiency: Automate document-centric workflows across creation, collaboration, and approval. * Reduce business risk: Automate document access rules, securely share and collaborate externally, and produce a comprehensive audit trail. We help knowledge workers to work smarter.

Company Details

Company type
Private
Year Founded
2002
Head office location
Austin, United States
Number of employees
501 - 1000

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About M-Files
Reviewer Insights for: M-Files
Deciding Factors: M-Files Vs. Market Average

M-Files Likes & Dislikes

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Peer Discussions

M-Files Reviews and Ratings

4.5

(578 Ratings)

Rating Distribution

5 Star
45%
4 Star
41%
3 Star
9%
2 Star
3%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.4

Product Capabilities

4.4

Last 12 Months
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  • IT SOLUTION MANAGER DMS & LOW-CODE
    10B+ USD
    Miscellaneous
    Review Source

    M-Files is a powerful solution that stands out on CSP market

    4.0
    Aug 12, 2025
    M-Files solution clearly stands out for its vision on metadata-driven document management. It is easy to implement and M-Files professional services are always supportive.
  • Software Developer
    50M-1B USD
    IT Services
    Review Source

    Smartly structured

    5.0
    Jun 30, 2025
    My overall experience has been exceptionally good. M-Files delivers a very unique approach towards document management and storage through an architecture and metadata driven paradigm. It does improve both efficiency and traceability. M-files become a secure repository for everything and integrate into the intelligence of how we access a requirements doc., a specification that is version controlled, or even connected to the development tools of the process.
  • MANAGER, HUMAN RESOURCES
    <50M USD
    Energy and Utilities
    Review Source

    M-Files An Effective Solution for Enterprise Document Management

    4.0
    Oct 22, 2025
    M-files is a robust platform for managing documents and information, offering great features and an easy to use interface. The overall experience is quite positive, but as with any complex software, there may be a learning curve for new users and challenges integrating with existing systms.
  • Engineering Manager
    <50M USD
    Retail
    Review Source

    Challenges of M-Files: Complex Setup and Outdated Administration Interface

    4.0
    Jun 9, 2025
    Our experience with M-Files has been very positive: the product delivers what it promises. One of the main reasons why we give such a positive review is the ability to find documents without having to remember their exact location. Another very good feature is the possibility of integration with Microsoft Teams. However, the initial installation and configuration is not trivial and requires considerable effort.
  • Marketing Manager
    <50M USD
    IT Services
    Review Source

    M-Files Transformed our document management - Powerful, Secure, and Exceptionally Organized

    5.0
    Oct 28, 2025
    I've been using M-Files for several months now, and it has really improved the way we handle our documents. Before M-Files we used to waste a lot of time searching for files in different folders and emails. Now, everything is stored in one place, and it’s much easier to find and manage.
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Showing Result 1-5 of 604

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