M-Files

4.5
2025

Overview

Product Information on M-Files

Updated 13th October 2025

What is M-Files?

M-Files is a software designed to manage documents and information within organizations by offering features such as automated workflow, version control, metadata-based classification, and secure access management. The software enables users to organize, search, and retrieve documents efficiently, reducing manual processes and improving compliance. M-Files integrates with existing applications and supports collaboration by allowing users to share, edit, and access files regardless of storage location or device. The software addresses business challenges related to information silos, duplication, and regulatory requirements by providing structured and auditable document management solutions.

Overall experience with M-Files

IT ASSOCIATE
<50M USD, IT Services
FAVORABLE

There is so much more to M-Files than just document management

5.0
Dec 1, 2025
Excellent product and service from all we have dealt with at M-Files, from the implementation team to support colleagues and our M-Files consultant.
Data Analyst
250M - 500M USD, Real Estate
CRITICAL

Transition to New Interface Causes Feature Gaps and User Experience Challenges

3.0
Nov 24, 2025
I am very pleased to know that M-Files is working on expanding its features to keep up with the times. However, the feature gap between the New UI and the Classic poses some challenges, mainly when users have adopted some of these features that are essential for their day to day.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Document Management

About Company

Company Description

M-Files sells a knowledge work automation platform. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, an embedded workflow engine, and advanced artificial intelligence. This enables customers to: * Eliminate information chaos: Organize documents so they can be easily found and used in the proper business context. * Improve process efficiency: Automate document-centric workflows across creation, collaboration, and approval. * Reduce business risk: Automate document access rules, securely share and collaborate externally, and produce a comprehensive audit trail. We help knowledge workers to work smarter.

Company Details

Company type
Private
Year Founded
2002
Head office location
Austin, United States
Number of employees
501 - 1000

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About M-Files
Reviewer Insights for: M-Files
Deciding Factors: M-Files Vs. Market Average

M-Files Likes & Dislikes

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Peer Discussions

M-Files Reviews and Ratings

4.5

(638 Ratings)

Rating Distribution

5 Star
46%
4 Star
41%
3 Star
9%
2 Star
3%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.4

Product Capabilities

4.4

Last 12 Months
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  • Senior Analyst
    1B-10B USD
    IT Services
    Review Source

    Manage and Track organisation level document on a single platform using M-Files

    4.0
    Nov 25, 2025
    M-files is an overall document maintaining and tracking platform which allows organisations to manage and track complete data i.e. Purchase Order, Sales Order, Tax invoice, Tax documents etc. on a single platform. It makes the user to easily fetch the document as per the requirement and they do not have to switch to multiple platforms to fetch the organisation data. Also, its integration with artificial intelligence does not take much time to search an overall which saves time as well.
  • MANAGER - PROJECTS
    10B+ USD
    IT Services
    Review Source

    Metadata driven Intelligent document management for modern organization

    4.0
    Sep 6, 2025
    We recently adopted M-Files to store the highly critical documents and excel reports. There are multiple teams which are updating the same excel report using relevant data specific to their department, so it gives us more flexibility to track the historical version of the report and provides great metadata driven search functionality which saves a lot of time.
  • CERTIFIED FIBER OPTIQUE PROFESSIONAL
    50M-1B USD
    Telecommunication
    Review Source

    Puissant pour géré les docs, mais demande une bonne mise ne place

    4.0
    Sep 3, 2025
    Globalement j'dirias que M-files c'est un bon outil quand t'as beaucoup de docs à gérer .Une fois que tout est en place, C'est pratique : tu cherche plus dans mille dossiers, tu tapes deux mots-clés et tu retrouve ton fichier direct. par contre ,la mise en route m'a paru un peu lourd , faut s'y habituer et avoir quelqu'un qui maîtrise la configuration sinon tu te perds vite
  • IT SOLUTION MANAGER DMS & LOW-CODE
    10B+ USD
    Miscellaneous
    Review Source

    M-Files is a powerful solution that stands out on CSP market

    4.0
    Aug 12, 2025
    M-Files solution clearly stands out for its vision on metadata-driven document management. It is easy to implement and M-Files professional services are always supportive.
  • FOUNDING MEMBER
    <50M USD
    IT Services
    Review Source

    Improved Internal Efficiency Observed With Fully Searchable Document Management Features

    5.0
    Nov 27, 2025
    M-Files has been a really good solution for our internal efficiency as it has helped to increase the sharing of documents in our organization by 36.68% which helped us to save a lot on time and also made our systems efficient, also it has helped us to manage and see the data in a more efficient way by the use of its Meta-data based classification model which is indeed not less than a magic for us. Also, as an old user and a customer of M-files, I can definitely say that they are exceptionally good in providing customer support as well as we have not faced any challenges so far with the customer support.
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