Matrix42 is a company providing an enterprise service management platform designed to meet current business requirements. They offer solutions in User Experience, Process Efficiency, Cost and Compliance, Operational Agility, and Intelligent Automation with the intention to enhance process efficiency, bolster data security, and improve employee experience. The product bundle features IT Service Management, IT Asset Management, Unified Endpoint Management, Software Asset Management, and Endpoint Data Protection. The primary objective is to adequately assist customers in their process of digital transformation.
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Particularly noteworthy are the intuitive usability and the continuous development of the tools in the area of workflows. The applications support an efficient and structured way of working, thereby significantly simplifying the implementation of complex IT processes. Another key advantage is that processing is now possible regardless of the operating system, allowing for greater flexibility.
As mentioned previously, Matrix 42 is a comprehensive tool for ticketing, inventory management, license management, etc. Personally, I mainly use the ticketing and inventory/hardware management features.
It covers the Entire Specrum of Activities and Information at daily Work in the Service Desk
It's a shame that there's currently no implementation of SAP components. Furthermore, a standalone app for iOS/Android is missing, which would allow users to manage tickets and similar tasks. In my opinion, the ability to run ESM on multiple servers for load balancing is also potentially lacking.
There have been far too many slowdowns and service outages since Matrix42 was implemented. From what little I've seen of Matrix's administration, it's complicated to configure.
In Ticet Processind, Tickets currently being worked on are not locked for other users, so work ist sometimes wasted. The Design needs to bi revised, and the content schould bi easily customizable to individual needs. Currently, ther is too much Information crammed into overly rigid Windows.