Overview
Product Information on Matrix42 IT Service Management
What is Matrix42 IT Service Management?
Matrix42 IT Service Management Pricing
Overall experience with Matrix42 IT Service Management
“Great Product, but it needs to be cared for.”
“Efficient IT Management and Digital Workspace Solutions with Matrix42”
About Company
Company Description
Matrix42 is a company providing an enterprise service management platform designed to meet current business requirements. They offer solutions in User Experience, Process Efficiency, Cost and Compliance, Operational Agility, and Intelligent Automation with the intention to enhance process efficiency, bolster data security, and improve employee experience. The product bundle features IT Service Management, IT Asset Management, Unified Endpoint Management, Software Asset Management, and Endpoint Data Protection. The primary objective is to adequately assist customers in their process of digital transformation.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Matrix42 IT Service Management
Reviewer Insights for: Matrix42 IT Service Management
Deciding Factors: Matrix42 IT Service Management Vs. Market Average
Performance of Matrix42 IT Service Management Across Market Features
Matrix42 IT Service Management Likes & Dislikes
It covers the Entire Specrum of Activities and Information at daily Work in the Service Desk
asset management, workflows, service catalog
Reliability: consistent performance, stable uptime, and dependable features that work as expected. European origin: Strong data protection standards, compliance with EU regulations, and alignment with local values and privacy norms. Pricing: Competitive and transparent pricing that delivers excellent value for the features provided.
In Ticet Processind, Tickets currently being worked on are not locked for other users, so work ist sometimes wasted. The Design needs to bi revised, and the content schould bi easily customizable to individual needs. Currently, ther is too much Information crammed into overly rigid Windows.
support reactions timer and updates that have too many open issues, updates that should but do not help
Slow pace of UI development: Updates and improvements to the interface arrive infrequently and lag behind needs. Limited UI/UX customization: Few options to tailor the interface. The current UI approach feels inflexible and dictated, making it hard to adapt the UI to different use cases.
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Peer Discussions
Matrix42 IT Service Management Reviews and Ratings
- Manager, Customer Service and SupportGov't/PS/EdGovernmentReview Source
Great Product, but it needs to be cared for.
M42 is a great Tool that comprehensively covers all Areas of activity in the Service Desk and offers even more. However, it requires Expertise an, in my Opinion, cannot be used correctly by Administrators or Workflow-Programmers without attending training courses. - IT Services Associate50M-1B USDMiscellaneousReview Source
European Platform Excels in Reliability and Compliance
My overall experience has been very positive. I especially appreciate the platform's reliability-uptime has been excellent, and performance is consistent even during peak usage. Its versatility stands out as well; the feature set covers a wide range of needs without feeling cluttered. - IT Associate50M-1B USDConstructionReview Source
A very powerful ITSM tool - if you know what you're doing
Matrix42 is a powerful ITSM platform that we use as a central hub for service management, asset tracking, and business data. Its flexibility and automation capabilities allow us to cover a wide range of use cases, but implementing advanced scenarios requires careful design to avoid side effects. The user experience could also be more modern and intuitive - IT Manager1B-10B USDRetailReview Source
A holistic approach to ITSM without breaking the bank
Matrix42 provides a holistic ITSM product that fits our needs well. All necessary modules are available for our use, and the platform is relatively easy to maintain and customize to deliver value for our organization. - Manager, Project Management50M-1B USDMiscellaneousReview Source
Matrix42 : a reliable and high-committed Partner
Matrix42 is a reliable and professional partner. Their strong technical expertise, responsiveness and clear communication are supporting our initiative effectively. Improving alignment on timelines would further strengthen the collaboration but overall Matrix42 is regulary proven to be a trustworthy and committed partner. Their Integrators also are competent especially in France and Italy