The ratings here are difficult to judge considering that my involvement and management of our relationship did not occur at the outset and heavy remediation was required to get to this level of strategic partnership and execution. It doesn't come out of the box and it doesn't come to the customer without work - but if you are willing to build the relationship and partner over time you will realize gains at reasonable costs without unreasonable paperwork. What does this mean? A mature engagement with Microland means not hearing the word 'no' very often when adopting new technologies that they don't traditionally work with and having an entity that can be a trusted advisor that can change as quickly as your company needs. But it doesn't come instantly or without work.

Very good experience in general with good strength in delivering the service but areas for continuous improvements.