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  3. Microsoft 365
Logo of Microsoft 365

Microsoft 365

byMicrosoft
in
4.5
2026
Market Presence: Social Software in the Workplace, Document Management

Overview

Product Information on Microsoft 365

Updated 13th October 2025

What is Microsoft 365?

Microsoft 365 is a software suite that provides a range of productivity and collaboration tools, including word processing, spreadsheets, presentations, email, calendaring, and cloud storage. The software integrates applications such as Word, Excel, PowerPoint, Outlook, and OneDrive, enabling users to create, edit, and share documents across devices. It supports real-time collaboration, communication, and file management for individuals and teams. Microsoft 365 offers security features, device management capabilities, and compliance tools to address business requirements and protect organizational data. The software is designed to facilitate workplace efficiency and streamline workflows by centralizing essential business applications.

Microsoft 365 Pricing

Microsoft 365 is a software suite offered under a subscription-based pricing model with multiple tiers available for individuals, businesses, and educational institutions. Pricing varies according to the selected plan and features, with options for monthly or annual billing. Each plan includes different levels of access to applications and cloud services, and user licenses are generally charged per user per month or per year.

Overall experience with Microsoft 365

Senior Security & Systems Administrator
50M - 250M USD, Energy and Utilities
FAVORABLE

“Intuitive Design Appreciated but Additional Fees and Options Cause Frustration”

4.0
Mar 30, 2026
While there are many different products to use which offer flexibility, often that in itself can be an issue as options are always changing, and additional fees are often present to use full functionality.
Senior Marketing Technical Writer
250M - 500M USD, Healthcare and Biotech
CRITICAL

“Microsoft Office 365: Versatile Applications Hampered by Frequent Bugs and Integrations”

3.0
May 15, 2025
Microsoft Office 365 offers a wide variety of programs, services and platforms, but can be difficult to use as changes happen quite often and bugs often are present during new releases.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Unified Communications as a Service

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

What Your Peers Are Saying About Microsoft 365

Director of Architecture
I am looking for some suggestions on Project Management Solutions. This solution should provide things like: - Support both Waterfall and Agile methodologies - Automation workflows - Task Breakdowns - Integrates with Microsoft 365 technology stack.   We are a $10B Financial Institution currently using SmartSheet looking to evaluate a newer and more scalable solution.
Director of Operations
Azure DevOps has decent connectivity with Microsoft365.  While it's not designed for waterfall, there's nothing that prevents you from using it that way.  There's a plethora of plugins and customizations that may help you do what you want.  I agree with Pranay below, there may not be one single provider that can check all the boxes.
See Full Discussion
5 Mar 20253.3k Views6 Comments
Data Manager
What is the roadmap and future development plans of Copilot for Microsoft 365 and the alternative AI tools?
Information Security Analyst
We have been quite aware over three years regarding the benefit of AI tools and services.  The city started doing Chatbot POC's in 2022 and since then deployed 2 Chatbots (our external Denver website) and (internal city TS Support). Both of those solutions are SaaS. We are allowing Github for CoPilot for our city TS developers/contractors.  CoPilot for Microsoft Office 365 is under review considering the investment for licenses.   We also did a citywide inventory of systems that already have or will soon have AI features.  We also utilize the AWS Platform.
See Full Discussion
27 Jan 20256.1k Views2 Comments

Microsoft 365 Reviews and Ratings

Showing data for 8617 ratings and reviews for Social Software in the Workplace market. View all 11250 ratings and reviews across markets for a complete picture.

4.5

(8617 Ratings)

Rating Distribution

5 Star
42%
4 Star
49%
3 Star
8%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Senior Security & Systems Administrator
    50M-1B USD
    Energy and Utilities
    Review Source

    Intuitive Design Appreciated but Additional Fees and Options Cause Frustration

    4.0
    Mar 30, 2026
    While there are many different products to use which offer flexibility, often that in itself can be an issue as options are always changing, and additional fees are often present to use full functionality.
  • Data Analyst
    50M-1B USD
    Insurance (except health)
    Review Source

    Microsoft 365 Integrates and Streamlines Essential Software

    5.0
    Mar 11, 2026
    Compared to previous versions, Microsoft 365's unified software makes it easier for everyone to be on the same page.
  • Chief Executive Officer
    <50M USD
    Services (non-Government)
    Review Source

    Industry-standard tool with great compatibility and occasional documentation gaps

    4.0
    Jun 12, 2026
    Cohesive experience with intuitive GUI and is industry standard for most enterprise level clients with good support and great tech
  • IT SECURITY & RISK MANAGEMENT ASSOCIATE
    50M-1B USD
    Insurance (except health)
    Review Source

    AI-Enabled Productivity Suite Integrates Daily Tasks and Organizational Tools Seamlessly

    5.0
    Nov 27, 2025
    Comprehensive productivity software that also has AI capabilities to help with daily tasks. Lots of useful tools like Word, Excel and PowerPoint that work seamlessly together
  • Director
    Gov't/PS/Ed
    Government
    Review Source

    Microsoft 365 optimizes employees' routines and makes tasks easier

    4.0
    Oct 22, 2025
    Microsoft 365 is a tool that came to help the org's employees in developing their daily routines and tasks, making the service provision better for the user.
    Automated Translation from Portuguese
...
Showing Result 1-5 of 8501

Recommended Gartner Insights

  • Critical Capabilities for Social Software in the Workplace
  • Magic Quadrant for Social Software in the Workplace
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Reviewer Insights for: Microsoft 365
Deciding Factors: Microsoft 365 Vs. Market Average
Performance of Microsoft 365 Across Market Features

Microsoft 365 Likes & Dislikes

Like

Ease of use. Designed for standard users and intuitive

Like

Ability to use it for a lot of different applications - writing and template creation, data analysis, presentations, information sharing.

Like

Automatic updates, with the knowledge that all users will be on the same version.

Dislike

Often, there are too many options, so integrations or where to use what application can be unclear.

Dislike

Too many new releases that have errors or issues integrating with other programs.

Dislike

Copilot integration is somewhat sloppy and intrusive.