Review Summary
See a synthesized overview of the key takeaways from verified reviews of Microsoft 365.
Overview
Product Information on Microsoft 365
Updated 13th October 2025
What is Microsoft 365?
Microsoft 365 Pricing
Overall experience with Microsoft 365
Senior Security & Systems Administrator
50M - 250M USD, Energy and UtilitiesFAVORABLE
“Intuitive Design Appreciated but Additional Fees and Options Cause Frustration”
While there are many different products to use which offer flexibility, often that in itself can be an issue as options are always changing, and additional fees are often present to use full functionality.
Senior Marketing Technical Writer
250M - 500M USD, Healthcare and BiotechCRITICAL
“Microsoft Office 365: Versatile Applications Hampered by Frequent Bugs and Integrations”
Microsoft Office 365 offers a wide variety of programs, services and platforms, but can be difficult to use as changes happen quite often and bugs often are present during new releases.
Badges
Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
Unified Communications as a Service
About Company
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Company Details
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
Do You Manage Peer Insights at Microsoft?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top Microsoft 365 Alternatives
Peer Discussions
What Your Peers Are Saying About Microsoft 365
Director of Architecture
I am looking for some suggestions on Project Management Solutions. This solution should provide things like: - Support both Waterfall and Agile methodologies - Automation workflows - Task Breakdowns - Integrates with Microsoft 365 technology stack. We are a $10B Financial Institution currently using SmartSheet looking to evaluate a newer and more scalable solution.Director of Operations
See Full DiscussionAzure DevOps has decent connectivity with Microsoft365. While it's not designed for waterfall, there's nothing that prevents you from using it that way. There's a plethora of plugins and customizations that may help you do what you want. I agree with Pranay below, there may not be one single provider that can check all the boxes.
Data Manager
What is the roadmap and future development plans of Copilot for Microsoft 365 and the alternative AI tools?Information Security Analyst
See Full DiscussionWe have been quite aware over three years regarding the benefit of AI tools and services. The city started doing Chatbot POC's in 2022 and since then deployed 2 Chatbots (our external Denver website) and (internal city TS Support). Both of those solutions are SaaS. We are allowing Github for CoPilot for our city TS developers/contractors. CoPilot for Microsoft Office 365 is under review considering the investment for licenses. We also did a citywide inventory of systems that already have or will soon have AI features. We also utilize the AWS Platform.
Microsoft 365 Reviews and Ratings
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
- Senior Security & Systems Administrator50M-1B USDEnergy and UtilitiesReview Source
Intuitive Design Appreciated but Additional Fees and Options Cause Frustration
While there are many different products to use which offer flexibility, often that in itself can be an issue as options are always changing, and additional fees are often present to use full functionality. - Data Analyst50M-1B USDInsurance (except health)Review Source
Microsoft 365 Integrates and Streamlines Essential Software
Compared to previous versions, Microsoft 365's unified software makes it easier for everyone to be on the same page. - Chief Executive Officer<50M USDServices (non-Government)Review Source
Industry-standard tool with great compatibility and occasional documentation gaps
Cohesive experience with intuitive GUI and is industry standard for most enterprise level clients with good support and great tech - IT SECURITY & RISK MANAGEMENT ASSOCIATE50M-1B USDInsurance (except health)Review Source
AI-Enabled Productivity Suite Integrates Daily Tasks and Organizational Tools Seamlessly
Comprehensive productivity software that also has AI capabilities to help with daily tasks. Lots of useful tools like Word, Excel and PowerPoint that work seamlessly together - DirectorGov't/PS/EdGovernmentReview Source
Microsoft 365 optimizes employees' routines and makes tasks easier
Microsoft 365 is a tool that came to help the org's employees in developing their daily routines and tasks, making the service provision better for the user.
...
Showing Result 1-5 of 8501
Recommended Gartner Insights
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
