Name: Microsoft 365
Rating: 4.5 (11212 reviews)

Overview

Product Information on Microsoft 365

Updated 13th October 2025

What is Microsoft 365?

Microsoft 365 is a software suite that provides a range of productivity and collaboration tools, including word processing, spreadsheets, presentations, email, calendaring, and cloud storage. The software integrates applications such as Word, Excel, PowerPoint, Outlook, and OneDrive, enabling users to create, edit, and share documents across devices. It supports real-time collaboration, communication, and file management for individuals and teams. Microsoft 365 offers security features, device management capabilities, and compliance tools to address business requirements and protect organizational data. The software is designed to facilitate workplace efficiency and streamline workflows by centralizing essential business applications.

Overall experience with Microsoft 365

IT SECURITY & RISK MANAGEMENT ASSOCIATE

50M - 250M USD, Insurance (except health)

FAVORABLE

“AI-Enabled Productivity Suite Integrates Daily Tasks and Organizational Tools Seamlessly”

5.0

Nov 27, 2025

Comprehensive productivity software that also has AI capabilities to help with daily tasks. Lots of useful tools like Word, Excel and PowerPoint that work seamlessly together

Senior Marketing Technical Writer

250M - 500M USD, Healthcare and Biotech

CRITICAL

“Microsoft Office 365: Versatile Applications Hampered by Frequent Bugs and Integrations”

3.0

May 15, 2025

Microsoft Office 365 offers a wide variety of programs, services and platforms, but can be difficult to use as changes happen quite often and bugs often are present during new releases.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Unified Communications as a Service

About Company

Company Description

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Company type

Public

Year Founded

1975

Head office location

Redmond, Washington, United States

Number of employees

10000+

Annual Revenue

30B+ USD

Website

https://microsoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Microsoft 365

Reviewer Insights for: Microsoft 365

Deciding Factors: Microsoft 365 Vs. Market Average

Performance of Microsoft 365 Across Market Features

Microsoft 365 Likes & Dislikes

I have love the recently added functionality of co pilot it allows for a seamless way to reword things, helps to organize your day and allows you to search for things without ever leaving your current software

Ability to use it for a lot of different applications - writing and template creation, data analysis, presentations, information sharing.

Ease of use. Designed for standard users and intuitive

The only thing I think is that copilot needs to be able to fact check a bit better as some things need to be re verified as it can pull answers from unverified sources and that can lead to an incorrect answer

Too many new releases that have errors or issues integrating with other programs.

Often, there are too many options, so integrations or where to use what application can be unclear.

Top Microsoft 365 Alternatives

Peer Discussions

What Your Peers Are Saying About Microsoft 365

Director of Architecture

I am looking for some suggestions on Project Management Solutions. This solution should provide things like: - Support both Waterfall and Agile methodologies - Automation workflows - Task Breakdowns - Integrates with Microsoft 365 technology stack. We are a $10B Financial Institution currently using SmartSheet looking to evaluate a newer and more scalable solution.

Director of Operations

Azure DevOps has decent connectivity with Microsoft365. While it's not designed for waterfall, there's nothing that prevents you from using it that way. There's a plethora of plugins and customizations that may help you do what you want. I agree with Pranay below, there may not be one single provider that can check all the boxes.

See Full Discussion

5 Mar 20253.3k Views6 Comments

Data Manager

What is the roadmap and future development plans of Copilot for Microsoft 365 and the alternative AI tools?

Information Security Analyst

We have been quite aware over three years regarding the benefit of AI tools and services. The city started doing Chatbot POC's in 2022 and since then deployed 2 Chatbots (our external Denver website) and (internal city TS Support). Both of those solutions are SaaS. We are allowing Github for CoPilot for our city TS developers/contractors. CoPilot for Microsoft Office 365 is under review considering the investment for licenses. We also did a citywide inventory of systems that already have or will soon have AI features. We also utilize the AWS Platform.

See Full Discussion

27 Jan 20255.6k Views2 Comments

Microsoft 365 Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Insurance (except health)

Review Source

AI-Enabled Productivity Suite Integrates Daily Tasks and Organizational Tools Seamlessly

Senior Security & Systems Administrator

Energy and Utilities

Intuitive Design Appreciated but Additional Fees and Options Cause Frustration

4.0

Mar 30, 2026

While there are many different products to use which offer flexibility, often that in itself can be an issue as options are always changing, and additional fees are often present to use full functionality.

Data Analyst

Microsoft 365 Integrates and Streamlines Essential Software

Mar 11, 2026

Compared to previous versions, Microsoft 365's unified software makes it easier for everyone to be on the same page.

TRAINER

Gov't/PS/Ed

Education

Office 365 improves Communication, File Collaboration, and Teamwork

Oct 27, 2025

Good products, great service, robust user community, responsive and friendly help support staff, superb value by and large.

Chief Information Officer

Government

Integration of Office 365 Platform Praised, Licensing Model Remains Confusing

Oct 23, 2025

MS is a important partner of our organization and has a great level of support.