• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In

Overview

Product Information on Microsoft 365

Updated 13th October 2025

What is Microsoft 365?

Microsoft 365 is a software suite that provides a range of productivity and collaboration tools, including word processing, spreadsheets, presentations, email, calendaring, and cloud storage. The software integrates applications such as Word, Excel, PowerPoint, Outlook, and OneDrive, enabling users to create, edit, and share documents across devices. It supports real-time collaboration, communication, and file management for individuals and teams. Microsoft 365 offers security features, device management capabilities, and compliance tools to address business requirements and protect organizational data. The software is designed to facilitate workplace efficiency and streamline workflows by centralizing essential business applications.

Microsoft 365 Pricing

Microsoft 365 is a software suite offered under a subscription-based pricing model with multiple tiers available for individuals, businesses, and educational institutions. Pricing varies according to the selected plan and features, with options for monthly or annual billing. Each plan includes different levels of access to applications and cloud services, and user licenses are generally charged per user per month or per year.

Overall experience with Microsoft 365

IT SECURITY & RISK MANAGEMENT ASSOCIATE
50M - 250M USD, Insurance (except health)
FAVORABLE

“AI-Enabled Productivity Suite Integrates Daily Tasks and Organizational Tools Seamlessly”

5.0
Nov 27, 2025
Comprehensive productivity software that also has AI capabilities to help with daily tasks. Lots of useful tools like Word, Excel and PowerPoint that work seamlessly together
Senior Marketing Technical Writer
250M - 500M USD, Healthcare and Biotech
CRITICAL

“Microsoft Office 365: Versatile Applications Hampered by Frequent Bugs and Integrations”

3.0
May 15, 2025
Microsoft Office 365 offers a wide variety of programs, services and platforms, but can be difficult to use as changes happen quite often and bugs often are present during new releases.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Unified Communications as a Service

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

  1. Home
  2. /
  3. Microsoft 365
Logo of Microsoft 365

Microsoft 365

byMicrosoft
in
4.4
2026
Market Presence: Social Software in the Workplace, Document Management

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

Do You Manage Peer Insights at Microsoft?

Access Vendor Portal to update and manage your profile.

User Sentiment About Microsoft 365
Reviewer Insights for: Microsoft 365
Deciding Factors: Microsoft 365 Vs. Market Average
Performance of Microsoft 365 Across Market Features

Microsoft 365 Likes & Dislikes

Like

I have love the recently added functionality of co pilot it allows for a seamless way to reword things, helps to organize your day and allows you to search for things without ever leaving your current software

Like

Ability to use it for a lot of different applications - writing and template creation, data analysis, presentations, information sharing.

Like

Ease of use. Designed for standard users and intuitive

Dislike

The only thing I think is that copilot needs to be able to fact check a bit better as some things need to be re verified as it can pull answers from unverified sources and that can lead to an incorrect answer

Dislike

Too many new releases that have errors or issues integrating with other programs.

Dislike

Often, there are too many options, so integrations or where to use what application can be unclear.

Peer Discussions

What Your Peers Are Saying About Microsoft 365

Director of Architecture
I am looking for some suggestions on Project Management Solutions. This solution should provide things like: - Support both Waterfall and Agile methodologies - Automation workflows - Task Breakdowns - Integrates with Microsoft 365 technology stack.   We are a $10B Financial Institution currently using SmartSheet looking to evaluate a newer and more scalable solution.
Director of Operations
Azure DevOps has decent connectivity with Microsoft365.  While it's not designed for waterfall, there's nothing that prevents you from using it that way.  There's a plethora of plugins and customizations that may help you do what you want.  I agree with Pranay below, there may not be one single provider that can check all the boxes.
See Full Discussion
5 Mar 20253.3k Views6 Comments
Data Manager
What is the roadmap and future development plans of Copilot for Microsoft 365 and the alternative AI tools?
Information Security Analyst
We have been quite aware over three years regarding the benefit of AI tools and services.  The city started doing Chatbot POC's in 2022 and since then deployed 2 Chatbots (our external Denver website) and (internal city TS Support). Both of those solutions are SaaS. We are allowing Github for CoPilot for our city TS developers/contractors.  CoPilot for Microsoft Office 365 is under review considering the investment for licenses.   We also did a citywide inventory of systems that already have or will soon have AI features.  We also utilize the AWS Platform.
See Full Discussion
27 Jan 20255.6k Views2 Comments

Recommended Gartner Insights

  • Critical Capabilities for Social Software in the Workplace
  • Magic Quadrant for Social Software in the Workplace

Top Microsoft 365 Alternatives

Microsoft 365 Reviews and Ratings

Logo of Slack
1. Slack
4.6
(6902 Ratings)
Logo of Skype for Business
2. Skype for Business
4.2
(4604 Ratings)
Logo of Adobe Acrobat
3. Adobe Acrobat
4.4
(2505 Ratings)
View All Alternatives
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT SECURITY & RISK MANAGEMENT ASSOCIATE
    50M-1B USD
    Insurance (except health)
    Review Source

    AI-Enabled Productivity Suite Integrates Daily Tasks and Organizational Tools Seamlessly

    5.0
    Nov 27, 2025
    Comprehensive productivity software that also has AI capabilities to help with daily tasks. Lots of useful tools like Word, Excel and PowerPoint that work seamlessly together
  • Senior Security & Systems Administrator
    50M-1B USD
    Energy and Utilities
    Review Source

    Intuitive Design Appreciated but Additional Fees and Options Cause Frustration

    4.0
    Mar 30, 2026
    While there are many different products to use which offer flexibility, often that in itself can be an issue as options are always changing, and additional fees are often present to use full functionality.
  • Data Analyst
    50M-1B USD
    Insurance (except health)
    Review Source

    Microsoft 365 Integrates and Streamlines Essential Software

    5.0
    Mar 11, 2026
    Compared to previous versions, Microsoft 365's unified software makes it easier for everyone to be on the same page.
  • TRAINER
    Gov't/PS/Ed
    Education
    Review Source

    Office 365 improves Communication, File Collaboration, and Teamwork

    5.0
    Oct 27, 2025
    Good products, great service, robust user community, responsive and friendly help support staff, superb value by and large.
  • Chief Information Officer
    Gov't/PS/Ed
    Government
    Review Source

    Integration of Office 365 Platform Praised, Licensing Model Remains Confusing

    5.0
    Oct 23, 2025
    MS is a important partner of our organization and has a great level of support.
...
Showing Result 1-5 of 8499

Showing data for 8616 ratings and reviews for Social Software in the Workplace market. View all 11212 ratings and reviews across markets for a complete picture.

4.4

(8616 Ratings)

Rating Distribution

5 Star
42%
4 Star
49%
3 Star
8%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.5