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  3. Microsoft 365
Logo of Microsoft 365

Microsoft 365

byMicrosoft
in
4.5
2026
Market Presence: Social Software in the Workplace, Document Management

Overview

Product Information on Microsoft 365

Updated 13th October 2025

What is Microsoft 365?

Microsoft 365 is a software suite that provides a range of productivity and collaboration tools, including word processing, spreadsheets, presentations, email, calendaring, and cloud storage. The software integrates applications such as Word, Excel, PowerPoint, Outlook, and OneDrive, enabling users to create, edit, and share documents across devices. It supports real-time collaboration, communication, and file management for individuals and teams. Microsoft 365 offers security features, device management capabilities, and compliance tools to address business requirements and protect organizational data. The software is designed to facilitate workplace efficiency and streamline workflows by centralizing essential business applications.

Microsoft 365 Pricing

Microsoft 365 is a software suite offered under a subscription-based pricing model with multiple tiers available for individuals, businesses, and educational institutions. Pricing varies according to the selected plan and features, with options for monthly or annual billing. Each plan includes different levels of access to applications and cloud services, and user licenses are generally charged per user per month or per year.

Overall experience with Microsoft 365

Senior Security & Systems Administrator
50M - 250M USD, Energy and Utilities
FAVORABLE

“Intuitive Design Appreciated but Additional Fees and Options Cause Frustration”

4.0
Mar 30, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Senior Marketing Technical Writer
250M - 500M USD, Healthcare and Biotech
CRITICAL

“Microsoft Office 365: Versatile Applications Hampered by Frequent Bugs and Integrations”

3.0
May 15, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Unified Communications as a Service

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Microsoft 365 Reviews and Ratings

4.5

(8614 Ratings)

Rating Distribution

5 Star
42%
4 Star
49%
3 Star
8%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • Senior Security & Systems Administrator
    50M-1B USD
    Energy and Utilities
    Review Source

    Intuitive Design Appreciated but Additional Fees and Options Cause Frustration

    4.0
    Mar 30, 2026
    While there are many different products to use which offer flexibility, often that in itself can be an issue as options are always changing, and additional fees are often present to use full functionality.
  • Senior Security & Systems Administrator
    50M-1B USD
    Energy and Utilities
    Review Source

    Intuitive Design Appreciated but Additional Fees and Options Cause Frustration

    4.0
    Mar 30, 2026
    While there are many different products to use which offer flexibility, often that in itself can be an issue as options are always changing, and additional fees are often present to use full functionality.
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User Sentiment About Microsoft 365
Reviewer Insights for: Microsoft 365
Deciding Factors: Microsoft 365 Vs. Market Average
Performance of Microsoft 365 Across Market Features

Microsoft 365 Likes & Dislikes

Like

Ease of use. Designed for standard users and intuitive

Like

Ease of use. Designed for standard users and intuitive

Like

Ease of use. Designed for standard users and intuitive

Dislike

Too many new releases that have errors or issues integrating with other programs.

Dislike

Too many new releases that have errors or issues integrating with other programs.

Dislike

Too many new releases that have errors or issues integrating with other programs.