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  3. Microsoft Dynamics 365 Business Central
Logo of Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central

byMicrosoft
in
4.4
Market Presence: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises

Overview

Overall experience with Microsoft Dynamics 365 Business Central

Director
50M - 250M USD, Finance (non-banking)
FAVORABLE

“Outlook and Excel integration shines, but key settings feel buried”

4.0
Jun 11, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Director Of Supply Chain
250M - 500M USD, Healthcare and Biotech
CRITICAL

“Easy Implementation Contrasted by Expensive Maintenance and Support Requirements”

3.0
Jan 20, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Microsoft Dynamics 365 Business Central Reviews and Ratings

4.4

(44 Ratings)

Rating Distribution

5 Star
48%
4 Star
48%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Director
    50M-1B USD
    Finance (non-banking)
    Review Source

    Outlook and Excel integration shines, but key settings feel buried

    4.0
    Jun 11, 2026
    On the positive side, certain areas are intuitive and quite robust. For example, the core sale order and invoicing workflows make it relatively straightforward to go from quote to cash once they're configured, and the tight integration with Outlook and Excel is super helpful. At the same time, other parts felt unnecessarily buried and had to be discovered by our SMB team. A good example is the current approval workflow config. Key settings are spread across multiple setup pages and role centers and it's not obvious where to see/change/troubleshoot a given approval path. That fragmentation makes it harder for us to self-serve and drive a lot of avoidable dependence on IT team and support staff.
  • Director
    50M-1B USD
    Finance (non-banking)
    Review Source

    Outlook and Excel integration shines, but key settings feel buried

    4.0
    Jun 11, 2026
    On the positive side, certain areas are intuitive and quite robust. For example, the core sale order and invoicing workflows make it relatively straightforward to go from quote to cash once they're configured, and the tight integration with Outlook and Excel is super helpful. At the same time, other parts felt unnecessarily buried and had to be discovered by our SMB team. A good example is the current approval workflow config. Key settings are spread across multiple setup pages and role centers and it's not obvious where to see/change/troubleshoot a given approval path. That fragmentation makes it harder for us to self-serve and drive a lot of avoidable dependence on IT team and support staff.
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Reviewer Insights for: Microsoft Dynamics 365 Business Central
Performance of Microsoft Dynamics 365 Business Central Across Market Features

Microsoft Dynamics 365 Business Central Likes & Dislikes

Like

We like the core order-to-cash functionality once it's in place. Creating customers, entering sales orders, posting invoices, and seeing financial ROI felt robust and predictable. Not to mention, the Outlook and Excel integration was much needed This is where the Microsoft ecosystem feels the most cohesive and well put together.

Like

We like the core order-to-cash functionality once it's in place. Creating customers, entering sales orders, posting invoices, and seeing financial ROI felt robust and predictable. Not to mention, the Outlook and Excel integration was much needed This is where the Microsoft ecosystem feels the most cohesive and well put together.

Like

We like the core order-to-cash functionality once it's in place. Creating customers, entering sales orders, posting invoices, and seeing financial ROI felt robust and predictable. Not to mention, the Outlook and Excel integration was much needed This is where the Microsoft ecosystem feels the most cohesive and well put together.

Dislike

the cost is quite high, the skills needed to support the deployment can not always be found internally, maintenance of the tool will be quite costly

Dislike

the cost is quite high, the skills needed to support the deployment can not always be found internally, maintenance of the tool will be quite costly

Dislike

the cost is quite high, the skills needed to support the deployment can not always be found internally, maintenance of the tool will be quite costly