Name: Microsoft Dynamics 365 Sales
Rating: 4.3 (604 reviews)

Overview

Product Information on Microsoft Dynamics 365 Sales

Updated 13th October 2025

What is Microsoft Dynamics 365 Sales?

Microsoft Dynamics 365 Sales is a software designed to support sales organizations in managing customer relationships, streamlining sales processes, and increasing productivity. The software provides tools for tracking leads, opportunities, and accounts, facilitating collaboration among team members, and automating routine tasks. Users can access analytics and reporting features to gain insights into sales performance and pipeline management. Integration with other business applications enables teams to unify data and workflows across different departments. By offering customizable solutions for sales forecasting and activity tracking, the software aims to address challenges related to sales engagement, data management, and revenue growth.

Overall experience with Microsoft Dynamics 365 Sales

Operations Associate

500M - 1B USD, Manufacturing

FAVORABLE

“D365 is a great tool, but reporting could be more seamless in the system. ”

4.0

Mar 3, 2026

D365 is a great tool, sure. It is super integrated with other other types of systems. Specifically, it has great integrations with other tools like Copilot, excel, powerbi, outlook etc.

VP Customer Relations

<50M USD, Software

CRITICAL

“Tool Necessitates Deeper Understanding for Comprehensive Data Insights”

3.0

Jun 5, 2024

The tool itself works as expected for the basics, but when you want to get proper insights based on different types of data you need to dig deep and understand how the entire product is built. It's too dependent on how databases work for my liking.

About Company

Company Description

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Company type

Public

Year Founded

1975

Head office location

Redmond, Washington, United States

Number of employees

10000+

Annual Revenue

30B+ USD

Website

https://microsoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Microsoft Dynamics 365 Sales

Deciding Factors: Microsoft Dynamics 365 Sales Vs. Market Average

Performance of Microsoft Dynamics 365 Sales Across Market Features

Microsoft Dynamics 365 Sales Likes & Dislikes

I am a CRM trainer and I really like using Dynamics. It has great integrations and capabilities that certainly rival other CRMs (which we also use in our org). The easy integrations with other MS365 tools is by far my favorite part about Dynamics.

They have recently revamped the UI so its a bit more attractive to work with. For those who have the entire suite of microsoft products it will probably solve your needs (yet in a bit of a clunky way)

Using Microsoft Dynamics 365 Sales I can look over the details of the customer in a single point which is a really good thing. It can be integrated with Outlook to enhance communication and with other tools.

As I said earlier, I don't love how the reporting is done in Dynamics. I have experienced it being very easy to train and to use the reporting functions. The integrations with PowerBi and Excel are useful and helpful, but not as great as while in Dynamics on its own.

Its too much tied to development / customization which are not simple. In general we find that we need to get IT teams to do more than whats really desirable.

Sometimes updates change the layout which can cause confusion. To use it effectively it requires proper training.

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Peer Discussions

Microsoft Dynamics 365 Sales Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Manufacturing

Review Source

D365 is a great tool, but reporting could be more seamless in the system.

FINANCE OFFICE ASSISTANT

Gov't/PS/Ed

Education

Automated Reminders and Centralized Customer Information Enhance Sales Workflow Efficiency

Dec 21, 2025

The experience has been good with Microsoft Dynamics Sales 365 as it sends reminders to the customer automatically so I don't need to remind them manually. I can access it from anywhere because it works fine from the mobile app too.

SYSTEM IMPLEMENTATION LEAD

Banking

Sales Process Lengthens As Dynamics Requires High Resource Investment And Configuration

Sep 10, 2025

Implementing Dynamics is a mixed bag of an experience. On the positive side, it integrates with the broader Microsoft products. However, the same Implementation makes the sales process lengthy, with significant configuration & requires a lot of resources.

IT Architect

Customization and Integration Strengths Noted Alongside Concerns Over Cost and Usability

Jul 3, 2025

All around good support and implementation services. Works well with our context

SR. MARKETING & PRODUCT DEVELOPMENT MANA

1B-10B USD

Easy to use and integrate with other apps and highly effective for bulk lead scoring

5.0

Nov 11, 2024

It excels in providing accurate and extensive contact information, making it effortless to connect with prospects across industries. The great integration with multiple marketing tools gives us a unified view into all our active leads and opportunities, helping us stay consistent when targeting prospects.

Overview

Product Information on Microsoft Dynamics 365 Sales

What is Microsoft Dynamics 365 Sales?

Microsoft Dynamics 365 Sales Pricing

Overall experience with Microsoft Dynamics 365 Sales

“D365 is a great tool, but reporting could be more seamless in the system. ”

“Tool Necessitates Deeper Understanding for Comprehensive Data Insights”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Microsoft Dynamics 365 Sales

Deciding Factors: Microsoft Dynamics 365 Sales Vs. Market Average

Performance of Microsoft Dynamics 365 Sales Across Market Features

Microsoft Dynamics 365 Sales Likes & Dislikes

Top Microsoft Dynamics 365 Sales Alternatives

Peer Discussions

Microsoft Dynamics 365 Sales Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Microsoft Dynamics 365 Sales Likes & Dislikes

Recommended Gartner Insights

Top Microsoft Dynamics 365 Sales Alternatives

Microsoft Dynamics 365 Sales Reviews and Ratings

Performance of Microsoft Dynamics 365 Sales Across Market Features

Deciding Factors: Microsoft Dynamics 365 Sales Vs. Market Average

D365 is a great tool, but reporting could be more seamless in the system.

Automated Reminders and Centralized Customer Information Enhance Sales Workflow Efficiency

Sales Process Lengthens As Dynamics Requires High Resource Investment And Configuration

Customization and Integration Strengths Noted Alongside Concerns Over Cost and Usability

Easy to use and integrate with other apps and highly effective for bulk lead scoring

4.2

(43 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

1. Clari

2. Salesloft

3. Gong

Reviewer Insights for: Microsoft Dynamics 365 Sales