Overview
Product Information on Gong
Updated 13th October 2025
What is Gong?
Gong Pricing
Overall experience with Gong
Business Development Associate
50M - 250M USD, SoftwareFAVORABLE
“Gong Streamlines Account Management But AI Email Follow Ups Need Improvement”
Gong provides account plans, customer business objective conversations, and allows anyone on the team to catch up on an account or conversation. As someone who has changed account books 3 times in one year, it has been crucial to earning the trust and respect of my customers by being able to properly address key items so the customer doesn't need to start from scratch. It's been a helpful tool for grouping/capturing customer enhancement requests, product feedback, and searching for specific references from our customer base. It's nice to be able to concentrate on the conversation with our customers, knowing that Gong will capture the key notes I can revisit if needed. The transcripts and executive summary from each conversation has reduced the time I spend on follow up emails significantly.
Operations Associate
<50M USD, SoftwareCRITICAL
“Limited Integration And Additional Fees Affect Gong’s Core Features Over Time”
Overall, Gong is a very solid tool. However, as time goes on the tool gets more expensive with less and less value added.
About Company
Company Description
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.
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- Business Development Associate50M-1B USDSoftwareReview Source
Gong Streamlines Account Management But AI Email Follow Ups Need Improvement
Gong provides account plans, customer business objective conversations, and allows anyone on the team to catch up on an account or conversation. As someone who has changed account books 3 times in one year, it has been crucial to earning the trust and respect of my customers by being able to properly address key items so the customer doesn't need to start from scratch. It's been a helpful tool for grouping/capturing customer enhancement requests, product feedback, and searching for specific references from our customer base. It's nice to be able to concentrate on the conversation with our customers, knowing that Gong will capture the key notes I can revisit if needed. The transcripts and executive summary from each conversation has reduced the time I spend on follow up emails significantly. - Director of Sales50M-1B USDSoftwareReview Source
Positive Experience With Sales Insights Despite Costly and Complex Licensing Model
We love Gong! We are approaching the final phase of our implementation and it's been a positive experience thus far. We selected the tool as a replacement another set of sales forecasting, call recording, and sales engagement tools. This served both as a tech consolidation play, but also as a way to level up our sales motion by embracing a best-in-breed tool that connects each team throughout the sales cycle from BDRs to AEs to SEs to Post-Sales as well as feeding our Marketing and Strategy Engine. - Operations Manager50M-1B USDSoftwareReview Source
Best-in-class platform and UX, and a great partner – with room to grow in core product depth.
Gong has become one of the most valued platforms across our tech stack. We use Conversational Intelligence, and the experience across all three is consistently strong. The UI/UX is really great compared to some other enterprise tools we manage, and that translates to better end user adoption. Their customer success and support teams have been great, and the pace of new feature releases gives us confidence the platform is actively evolving. - Sales Manager50M-1B USDSoftwareReview Source
A true partner rather than just a provider
Gong really feels like a platform you partner with, not just a platform you buy. From the proactive customer team, the truly wonderful sales team to the responsive support team, we're making incremental business change after every conversation. The platform not only allows us insights into the things that matter most, but also helps our reps save time on every interaction, and sell more and more effectively with every product release. - Research Engineer10B+ USDSoftwareReview Source
Gong Enhances Deal Management and Actionable Insights Through Conversation Analysis
My experience using Gong has been very positive. I'm able to revisit customer conversations, search for specific moments, and see insights around deal health and buyer engagement has genuinely helped me understand what is happening beyond just notes in CRM. It is useful to hear exactly how prospects respond, what objections come up and where conversations either gain or lose momentum. It helps me with self-coaching and continuous improvement.
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