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  1. Home
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  3. System Center Service Manager
Logo of System Center Service Manager

System Center Service Manager

byMicrosoft
in IT Service Management Platforms
3.7

Overview

Product Information on System Center Service Manager

Updated 13th October 2025

What is System Center Service Manager?

System Center Service Manager is a software designed to facilitate IT service management by automating and managing workflows related to incident, problem, and change management within organizations. The software integrates with other System Center products, enabling configuration management and providing a central repository for storing and analyzing service desk data. It offers features such as self-service portals, process automation, reporting, and compliance management to help streamline IT operations and support processes. System Center Service Manager addresses challenges related to tracking and resolving service issues, standardizing processes, and ensuring that IT services align with business needs.

System Center Service Manager Pricing

System Center Service Manager software uses a server and client access license based pricing model where organizations purchase licenses for each server on which the software is installed and client access licenses for each user or device accessing the software with pricing varying based on deployment size and license type.

Overall experience with System Center Service Manager

It Associate
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Reliable IT service management platform with strong integration and solid automation.”

4.0
Feb 16, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Director Of It
250M - 500M USD, Manufacturing
CRITICAL

“Product Inclusion in Licensing Overshadowed by Lack of Robust Modern Features”

2.0
Feb 5, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

System Center Service Manager Reviews and Ratings

3.7

(171 Ratings)

Rating Distribution

5 Star
33%
4 Star
52%
3 Star
12%
2 Star
2%
1 Star
1%
Why ratings and reviews count differ?
  • It Associate
    Gov't/PS/Ed
    Education
    Review Source

    Reliable IT service management platform with strong integration and solid automation.

    4.0
    Feb 16, 2026
    My overall experience with Microsoft System Center Service Manager has been very positive because it provides a structured and reliable way to manage incidents, requests and workflows. It's a stable platform that brings consistency to IT operations, even if some features require careful configuration.
  • It Associate
    Gov't/PS/Ed
    Education
    Review Source

    Reliable IT service management platform with strong integration and solid automation.

    4.0
    Feb 16, 2026
    My overall experience with Microsoft System Center Service Manager has been very positive because it provides a structured and reliable way to manage incidents, requests and workflows. It's a stable platform that brings consistency to IT operations, even if some features require careful configuration.
  • Read All 172 Reviews

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User Sentiment About System Center Service Manager
Reviewer Insights for: System Center Service Manager
Deciding Factors: System Center Service Manager Vs. Market Average
Performance of System Center Service Manager Across Market Features

System Center Service Manager Likes & Dislikes

Like

I like how well SCSM integrates with other Microsoft System Center products, which keeps everything unified across the environment. Workflow automation, reporting capabilities and built-in ITIL alignment make daily operations much easier to manage.

Like

I like how well SCSM integrates with other Microsoft System Center products, which keeps everything unified across the environment. Workflow automation, reporting capabilities and built-in ITIL alignment make daily operations much easier to manage.

Like

I like how well SCSM integrates with other Microsoft System Center products, which keeps everything unified across the environment. Workflow automation, reporting capabilities and built-in ITIL alignment make daily operations much easier to manage.

Dislike

SCSM is very fragile and the user portal is not robust enough when compared to modern solutions

Dislike

SCSM is very fragile and the user portal is not robust enough when compared to modern solutions

Dislike

SCSM is very fragile and the user portal is not robust enough when compared to modern solutions