Overview
Product Information on System Center Service Manager
What is System Center Service Manager?
System Center Service Manager Pricing
Overall experience with System Center Service Manager
“Reliable IT service management platform with strong integration and solid automation.”
“Product Inclusion in Licensing Overshadowed by Lack of Robust Modern Features”
About Company
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: System Center Service Manager
Deciding Factors: System Center Service Manager Vs. Market Average
Performance of System Center Service Manager Across Market Features
System Center Service Manager Likes & Dislikes
I like how well SCSM integrates with other Microsoft System Center products, which keeps everything unified across the environment. Workflow automation, reporting capabilities and built-in ITIL alignment make daily operations much easier to manage.
I like that it is included in our existing Microsoft licensing
It has excellent out of the box integration with System Center Configuration Manager and within the Microsoft ecosystem. It is highly configurable and provides powerful automation for ticket routing, approvals and service requests. Reporting is very robust.
Some parts of the console can feel slow during peak usage, especially in larger environments. Customizations are powerful but sometimes require more technical knowledge than expected, and updates can take longer than modern cloud tools.
SCSM is very fragile and the user portal is not robust enough when compared to modern solutions
This requires significant configuration and knowledge to set up and maintain properly, and there can be a steep learning curve with software that is heavy with dense terminology and interfaces that require specialized and skilled resources.
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Peer Discussions
System Center Service Manager Reviews and Ratings
- It AssociateGov't/PS/EdEducationReview Source
Reliable IT service management platform with strong integration and solid automation.
My overall experience with Microsoft System Center Service Manager has been very positive because it provides a structured and reliable way to manage incidents, requests and workflows. It's a stable platform that brings consistency to IT operations, even if some features require careful configuration. - Director Of It50M-1B USDManufacturingReview Source
Product Inclusion in Licensing Overshadowed by Lack of Robust Modern Features
This product is lacking and barely receives updates. You need third-party tools to make it really functional - OPERATIONS MANAGER<50M USDManufacturingReview Source
Seamless Integration With Microsoft Ecosystem But Setup Requires Specialized Expertise
Being an extension to an existing Microsoft deployment, the transition and implementation was seamless. - IT SENIOR ENGINEER50M-1B USDServices (non-Government)Review Source
Complex Software Demands Skilled Resources and Presents Knowledge Transfer Challenges
this feels and works like another legacy behemoth, cumbersome software, dense layouts, and dense terminology. can yield powerful results, but requires a dedicated and competent resource to integrate and operate to half its potential. - It Manager1B-10B USDBankingReview Source
Technical Expertise Abounds for SCSM While Cloud Functionality Remains Absent
SCSM is a key tool in our platform in order to manage our workplace, and we use at least 100% of the capatiblities