Name: Mitel Summit (Legacy)
Rating: 4.4 (35 reviews)

Overview

Product Information on Mitel Summit (Legacy)

Updated 13th October 2025

What is Mitel Summit (Legacy)?

Mitel Summit is a software platform designed to provide cloud-based communications and contact center capabilities for businesses. The software enables integration of voice, messaging, and automated workflows through programmable APIs, allowing organizations to customize communications and automate customer service processes. Mitel Summit supports call routing, interactive voice response, and reporting functionalities to streamline business operations. The software addresses the need for flexible and adaptable communication systems that can connect with existing business applications, facilitating improved efficiency and responsiveness in handling customer interactions and internal collaboration.

Overall experience with Mitel Summit (Legacy)

OPERATIONS ASSOCIATE

<50M USD, Retail

FAVORABLE

“Reliable, Developer-driven CPaaS built for Voice-centric Enterprises”

5.0

Sep 27, 2025

With a strong foundation in voice/telephony solutions, we benefit from good quality and reliable voice infrastructure. Additionally, it has a complete CPaaS feature set and allows customization of communications workflow, let alone the global reach and scalability this solution can provide.

IT MANAGER

<50M USD, Miscellaneous

CRITICAL

“Intuitive User Interface Contrasted By Hidden Fees And Troubleshooting Challenges”

3.0

Oct 16, 2025

Simple interface and reliable but lot of hidden costs and difficult to troubleshoot when application has issues

About Company

Company Description

Mitel is a Canadian business communications company serving 75 million users across 100+ countries. Mitel provides voice, collaboration, and contact center solutions across on-premise, hybrid, and private cloud deployments, helping organizations manage communications across distributed teams, multiple sites, and complex regulatory environments. Mitel's solutions are designed for organizations where communication reliability directly affects operations — including healthcare, government, hospitality, and manufacturing. Deployments support both knowledge workers and frontline staff, with flexibility to integrate with existing infrastructure rather than requiring full platform replacement. Product lines span unified communications platforms, team collaboration tools, contact center management, and communication-enabled hardware endpoints, with options for organizations at varying stages of cloud adoption.

Company Details

Company type

Private

Year Founded

1972

Head office location

Kanata, Canada

Number of employees

1001 - 5000

Website

http://www.mitel.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Mitel Summit (Legacy)

Deciding Factors: Mitel Summit (Legacy) Vs. Market Average

Performance of Mitel Summit (Legacy) Across Market Features

Mitel Summit (Legacy) Likes & Dislikes

The solution stands out when it comes to voice quality and reliability as Mitel has a strong foundation in this matter.

easy to use interface for non tech people

User Guide can find and clear to understand

For those less technical users, the learning curve for using the full programming/API capabilities can be steep because this is not a plug-and-play solution.

troubleshooting the application is very difficult, lot of hidden charges

nothing here is best

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<50M USD

Miscellaneous

Review Source

Intuitive User Interface Contrasted By Hidden Fees And Troubleshooting Challenges

Retail

Reliable, Developer-driven CPaaS built for Voice-centric Enterprises

IT ASSOCIATE

IT Services

Deciphering the Mitel Summit: A Comprehensive Guide

Jan 30, 2025

mitel summit is best and easiest-to-understand solution and user guide

Executive - Asset Management

50M-1B USD

In this tool all are covered H/W & S/W related to compliance.

Oct 5, 2020

We have using this tool summit tool last 5 Years & tool is user friendly. In this tool all are covered H/W & S/W related to compliance.

Senior Software Engineer

Gov't/PS/Ed

Education

Mitel Summit: Best VoIP solution for business.

Aug 15, 2019

Mitel Summit was our first solution from mitel. It helped us integrating voice and audio in our applications. Earlier we used our own custom frameworks for providing communication medium which required very deep debugging and manpower. We started using summit because of its scalability to handle such a load of our client applications. And we can integrate our own developed APIs with this.