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  3. NewgenONE Platform
Logo of NewgenONE Platform

NewgenONE Platform

byNewgen
in
4.5
Market Presence: Document Management, Enterprise Low-Code Application Platforms

Overview

Product Information on NewgenONE Platform

Updated 16th January 2026

What is NewgenONE Platform?

NewgenONE is an AI-first, low-code decision intelligence enterprise platform designed to support digital transformation by unifying content, processes, communications, and data within a single architecture. Built with decision intelligence at its core, NewgenONE embeds AI into day-to-day operations to augment decisions with contextual insights and automated actions. The platform is structured around five intelligence pillars—Content, Process, Communication, Data, and Agentic AI—working together to enable intelligent automation at scale. It integrates with existing enterprise systems and includes analytics and monitoring capabilities to continuously optimize performance across industries such as banking, insurance, government, and healthcare.

NewgenONE Platform Pricing

NewgenONE Platform software uses a subscription-based pricing model, typically structured by user and usage volume, with different tiers available to accommodate various enterprise requirements. Pricing may vary based on the number of users, modules needed, and deployment preferences such as cloud or on-premises. Custom pricing is often provided based on specific organizational needs and scale.

Overall experience with NewgenONE Platform

Director of Operations
<50M USD, Services (non-Government)
FAVORABLE

“Scalable Platform Allows Customization and Self-Service Changes After Launch”

5.0
Nov 21, 2025
Use case - Was very complex (including many detailed, technical requirements) Stakeholders - Many internal and external stake holders Special cases - Needed to be taken into account Flexibility - Was able to staff up where needed to accommodate everything noted above Overall - Newgen handled all of the above well with a true partnership.
HEAD - BUSINESS EXCELLENCE
1B - 3B USD, Healthcare and Biotech
CRITICAL

“Document management solution vs. workflow management tool”

2.0
Jun 27, 2023
Omni Docs is good document management tool; however, it can't be used extensively for document flow/workflow as recently we moved from omni flow /omni-Docs to OpenText workflow.

About Company

Company Description

Updated 30th January 2026

Newgen is a company that specializes in providing a unified platform for digital transformation. This includes capabilities in process automation, content services and communication management. Its low code application platform is relied on globally, allowing businesses to develop and deploy complex, content-driven applications on the cloud. Newgen serves several uses cases across industries and is equipped to handle everything from onboarding to service requests and lending to underwriting, all in a fast and agile manner.

Company Details

Updated 30th January 2026
Company type
Public
Year Founded
1992
Head office location
New Delhi, India
Number of employees
1001 - 5000
Website
http://www.newgensoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: NewgenONE Platform
Deciding Factors: NewgenONE Platform Vs. Market Average

NewgenONE Platform Likes & Dislikes

Like

Flexibility of the system - Didn't have a requirement that we had that they couldn't support in some way Platform - Not new software, but can build onto it with user interface concepts, in addition to custom coding capabilities Scalability - Can add other benefits onto the platform as needed Self-service - Team can make changes if need be, to the platform once you go live Team - Really tried to go above and beyond to partner with us throughout the process

Like

Capability of Omnidocs as a document management platform. As a DMS, its pioneer tool and easy to integrate with other technoloy.

Like

Flexibility - The platform enables us to tailor workflows to our specific needs. Scalability - As our business grows and evolves, the platform scales with us. We can easily build more workflows and expand functionality to support changing processes and requirements.

Dislike

Worldwide team - Occasionally had some challenges around time zones and scheduling availability

Dislike

Workflow capabilities are not upto the mark not easy to customize as per workflow or business needs; specifically for finance and accounts workflow w.r.t. indian taxation etc.

Dislike

Geographically disparate team - Some scheduling and availability conflicts with our core Project and Development teams.

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Peer Discussions

NewgenONE Platform Reviews and Ratings

Showing data for 92 ratings and reviews for Document Management market. View all 152 ratings and reviews across markets for a complete picture.

4.5

(92 Ratings)

Rating Distribution

5 Star
57%
4 Star
36%
3 Star
2%
2 Star
4%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.3

Service & Support

4.5

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Director of Operations
    <50M USD
    Services (non-Government)
    Review Source

    Scalable Platform Allows Customization and Self-Service Changes After Launch

    5.0
    Nov 21, 2025
    Use case - Was very complex (including many detailed, technical requirements) Stakeholders - Many internal and external stake holders Special cases - Needed to be taken into account Flexibility - Was able to staff up where needed to accommodate everything noted above Overall - Newgen handled all of the above well with a true partnership.
  • Director of IT
    <50M USD
    Services (non-Government)
    Review Source

    Complex Technical and Functional Needs Managed

    5.0
    Dec 5, 2025
    Our implementation was complex with many technical and functional requirements and diverse stakeholder needs. Despite some early growing pains, the Newgen team remained flexible, responsive, and consistently accommodated us well.
  • IT Manager
    1B-10B USD
    Banking
    Review Source

    Support Team Provided Helpful Assistance and Simplified Design Enhanced Experience

    4.0
    Jan 13, 2026
    I had an excellent experience with their support team. Their organization exemplified patience and professionalism.
  • Software Developer
    50M-1B USD
    Banking
    Review Source

    Newgen Software Platform Noted For Reliability And Efficiency In Business Automation

    5.0
    Feb 9, 2026
    Newgen Software delivers a robust, enterprise grade platform known for reliability, scalability and superior performance. It's product streamline the business processes with powerful automation and intelligent workflow. Commitment to high quality solutions that enhance overall efficiency of business workflows.
  • Project Manager
    50M-1B USD
    Banking
    Review Source

    Exploring Newgen's Timely and Efficient Customer Support

    5.0
    Aug 13, 2024
    Overall experience is very good with respect to product implementation and support
...
Showing Result 1-5 of 91

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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