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  3. New Relic
Logo of New Relic

New Relic

byNew Relic
in
4.5
Market Presence: Observability Platforms, Infrastructure Monitoring Tools

Overview

Product Information on New Relic

Updated 13th October 2025

What is New Relic?

New Relic is a software that provides observability and monitoring for applications, infrastructure, and digital experiences. The software offers features including real-time performance tracking, error analytics, distributed tracing, and alerting. It enables organizations to monitor and analyze metrics, logs, and traces from distributed systems to facilitate troubleshooting and optimize performance. New Relic supports integration with various technologies and cloud services, allowing teams to gain visibility into the health and behavior of their software environments. The software addresses the business problem of maintaining uptime, improving application reliability, and proactively identifying bottlenecks or failures across complex technology stacks.

New Relic Pricing

New Relic software uses a usage-based pricing model that charges organizations based on the volume of data ingested, number of users, and selected capabilities such as observability, monitoring, and analytics. Plans include free and paid tiers with differing data limits and functionalities, and additional charges may apply for exceeding allotted usage or accessing specific advanced features.

Overall experience with New Relic

Designer
50M - 250M USD, Healthcare and Biotech
FAVORABLE

“Responsive Support and Clear Explanations Praised, Lack of Automated AWS Alerts Noted”

5.0
Jul 17, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Chief Technology Officer
<50M USD, Software
CRITICAL

“Great software, but at a cost!”

3.0
May 6, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 25th July 2024

New Relic is an AI-powered all-in-one observability platform giving engineers a single-source of data and insights across the stack. We break down the silos between data, teams, and tools to help businesses optimize uptime, boost efficiency, improve the customer experience, and accelerate innovation—all with pricing designed to scale easily.

Company Details

Updated 26th February 2025
Year Founded
2008
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
http://newrelic.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

New Relic Reviews and Ratings

4.5

(74 Ratings)

Rating Distribution

5 Star
53%
4 Star
42%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Designer
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Responsive Support and Clear Explanations Praised, Lack of Automated AWS Alerts Noted

    5.0
    Jul 17, 2025
    Extremely helpful. Quick at responding to queries and good at explaining complicated concepts. The folk I spoke to were really nice too.
  • Designer
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Responsive Support and Clear Explanations Praised, Lack of Automated AWS Alerts Noted

    5.0
    Jul 17, 2025
    Extremely helpful. Quick at responding to queries and good at explaining complicated concepts. The folk I spoke to were really nice too.
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Performance of New Relic Across Market Features

New Relic Likes & Dislikes

Like

I really like the UI and what is provided out of the box. The one thing I would like more of is automated alerts for key AWS resources.

Like

I really like the UI and what is provided out of the box. The one thing I would like more of is automated alerts for key AWS resources.

Like

I really like the UI and what is provided out of the box. The one thing I would like more of is automated alerts for key AWS resources.

Dislike

Overall very expensive, could be more UI friendly, some downtime in the past.

Dislike

Overall very expensive, could be more UI friendly, some downtime in the past.

Dislike

Overall very expensive, could be more UI friendly, some downtime in the past.

Reviewer Insights for: New Relic