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Logo of New Relic

New Relic

byNew Relic
in
4.6
Market Presence: Observability Platforms, Infrastructure Monitoring Tools

Overview

Product Information on New Relic

Updated 13th October 2025

What is New Relic?

New Relic is a software that provides observability and monitoring for applications, infrastructure, and digital experiences. The software offers features including real-time performance tracking, error analytics, distributed tracing, and alerting. It enables organizations to monitor and analyze metrics, logs, and traces from distributed systems to facilitate troubleshooting and optimize performance. New Relic supports integration with various technologies and cloud services, allowing teams to gain visibility into the health and behavior of their software environments. The software addresses the business problem of maintaining uptime, improving application reliability, and proactively identifying bottlenecks or failures across complex technology stacks.

New Relic Pricing

New Relic software uses a usage-based pricing model that charges organizations based on the volume of data ingested, number of users, and selected capabilities such as observability, monitoring, and analytics. Plans include free and paid tiers with differing data limits and functionalities, and additional charges may apply for exceeding allotted usage or accessing specific advanced features.

Overall experience with New Relic

Software Developer
10B - 30B USD, Banking
FAVORABLE

“Clear Dashboards and Reliable Alerts Enhance Application Monitoring Experience”

5.0
Nov 24, 2025
My overall experience with New Relic has been very good. The dashboard is easy to use and provides clear insights into application performance. This helps to quickly identify and fix issues, and the alerts are reliable. The visualization of logs, metrics, and traces is very helpful, and overall it has improved the stability and performance of our applications.
Director Of It
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

“Powerful Dashboards And Alerts Contrasted With SaaS-Only Model And Pricing complexity”

3.0
Jan 6, 2026
We use New Relic as observability and performance monitoring platform for our applications, infrastructure and cloud, the solution is good but has some complexity in implementation and pricing model

About Company

Company Description

Updated 25th July 2024

New Relic is an AI-powered all-in-one observability platform giving engineers a single-source of data and insights across the stack. We break down the silos between data, teams, and tools to help businesses optimize uptime, boost efficiency, improve the customer experience, and accelerate innovation—all with pricing designed to scale easily.

Company Details

Updated 26th February 2025
Year Founded
2008
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
http://newrelic.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

New Relic Reviews and Ratings

Showing data for 1467 ratings and reviews for Observability Platforms market. View all 1622 ratings and reviews across markets for a complete picture.

4.6

(1467 Ratings)

Rating Distribution

5 Star
64%
4 Star
33%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.6

Service & Support

4.6

Product Capabilities

4.6

Filter Reviews
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Most helpful
Last 12 Months
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Reviewer's Company Size
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Reviewer's Region
Reviewer's Job Function
  • Software Developer
    10B+ USD
    Banking
    Review Source

    Clear Dashboards and Reliable Alerts Enhance Application Monitoring Experience

    5.0
    Nov 24, 2025
    My overall experience with New Relic has been very good. The dashboard is easy to use and provides clear insights into application performance. This helps to quickly identify and fix issues, and the alerts are reliable. The visualization of logs, metrics, and traces is very helpful, and overall it has improved the stability and performance of our applications.
  • Director Of It
    1B-10B USD
    Software
    Review Source

    Enterprise Insights at Scale and Compromise With Costs

    4.0
    May 4, 2026
    It's a high performance tool that has a lot of information to offer that can be acted upon but doesn't present it in a readable/actionable way for an org to adopt and implement. I wish packet path visualization from source to destination and vice versa was available as well.
  • Software Developer
    10B+ USD
    Banking
    Review Source

    Comprehensive Request Tracing and Alerts Highlighted, But Pricing and Usability Noted

    5.0
    Nov 25, 2025
    The rating provided (5 stars) is mainly because of the real time end to end performance visibility helping me to identify issues fast and reliably
  • Software Developer
    10B+ USD
    Banking
    Review Source

    Effortless Debugging and Smooth Setup Characterize New Relic Experience

    5.0
    Nov 24, 2025
    My overall experience has been really positive — New Relic has made monitoring and debugging much smoother. It’s easy to use, reliable, and adds real clarity to our Android frontend performance.
  • IT SERVICES ASSOCIATE
    <50M USD
    Software
    Review Source

    Managing Data Volumes Essential to Control Costs When Using New Relic

    4.0
    Nov 28, 2025
    I am very happy with New Relic. It transformed our system from basic monitoring to full observability, meaning we can see everything at once.
...
Showing Result 1-5 of 1499

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User Sentiment About New Relic
Reviewer Insights for: New Relic
Performance of New Relic Across Market Features

New Relic Likes & Dislikes

Like

What I like most about the product is its clear and intuitive dashboards that provide real-time insights. It makes identifying performance isssue very quick, and the reliable alerts help us take action instantly. The overall visibility into logs, metrices, and traces is extremely helpful for maintaining stable and high-performing application

Like

1) Comprehensive observability. 2 Powerful Dashboard 3- Realtime alert

Like

As NewRelic continues to release new features for use, I frequently favor the following three, 1) Apps section - Apps built and submitted to the market place provide out of the box usage for cloud cost optimization and journey mapping 2) Catalog, Teams and Scorecard - Makes asset management and standardizing operational rules easier across the fleet 3) All-In-One platform - It becomes easier to debug when all application information sits and is accessible from one tool

Dislike

What I dislike most is that some features can feel a bit complex at first, and navigating through advanced dashboards has a slight learning curve. At times, the platform can also feel heavy with too many options. Simplifying certain workflows and improving onboarding would make the experience even better.

Dislike

Complexity in deployment Complexity in pricing model which depont on traffic and number of admin users No on-premis solution, only SaaS

Dislike

1) Pricing can go out of hand with large ingestion of logs 2) Full User access is pricy 3) Screen space utilisation and navigation is weak. Makes interaction with the information difficult