Nexthink Infinity

Nexthinks DEX score remains one of its most differentiated capabilities. While many platforms rely heavily on endpoint telemetry, Nexthink has invested in making employee experience measurable in a way that is both credible and actionable. The rigor behind how experience data is captured, normalized, and presented makes it meaningful even to highly metrics-driven stakeholders, which is not something most tools achieve well. Beyond the product itself, the Nexthink community is a standout. The quality of practitioners, willingness to share insights, and overall engagement create real value outside the platform. Its clear the company is investing in cultivating this ecosystem, and that translates into a stronger experience for customers. From a technical standpoint, the platform is extremely powerful and flexible. However, that strength can also be a constraint; fully leveraging its capabilities requires time, skilled resources, and a willingness to evolve operating models. There is always more the platform can do than most teams have the capacity to take on.

Ability to fix items remotely with no user impact Dashboards are intuitive Ability to demonstrate value of tool to the business

1) Digital Employee Experience - DEX Scoring Nexthink doesn't show just RED or GREEN lights, it correlates all technical performance parameters to deliver a deep detail overview; example: You can see if a high CPU load is impacting other processes, applications etc which means user productivity which could be related to a visible process/application or a hidden background process. 2) Proactive Remediation Process We use lots of Remote Actions (RA) not only to collect information (GET), we use them also for lots of Remediations (SET) to solve upcoming issues in advance before user logon and/or machine provisioning. Remote Actions supports us here in addition to Intune Remediations as these ones are limited to a value of 200 per Tenant. RA play a crucial and very important role in our IT. 3) End to End visibility Due to the fact that we use Citrix to access our Virtual clients, we monitor and use intensively the VDI Solution to obtain detail information about Latencies and RTTs. Dashboards as initial access points helps here a lot get a global overview - especially in comparison to other customer.

1. Steep learning curve and dependency on expertise Nexthinks depth is a double-edged sword. The platform surfaces a significant number of insights and opportunities, but without prior experience or a clear maturity framework, it can be difficult to know where to start. While Nexthink offers strong training resources, documentation, and an active community, these are not a full substitute for hands-on expertise. Most organizations will need to either build dedicated Nexthink talent or invest in professional services to accelerate time to value. 2. Difficulty quantifying and reporting ROI Although Nexthink clearly delivers value, translating that value into measurable, defensible ROI is not straightforward out of the box. This can limit early momentum, especially with more metrics-driven stakeholders. Many teams need to develop their own frameworks or accumulate enough success stories before they can confidently demonstrate impact. Making ROI tracking more native and accessible would significantly strengthen the platforms value proposition. 3. Gap between insight and scalable action Nexthink excels at identifying issues and opportunities, but operationalizing those insights at scale can be challenging. Turning findings into consistent, repeatable actionsespecially across large environmentsoften requires additional process design, scripting, or organizational alignment. While the platform provides powerful tools to act, bridging the gap between insight and sustained, enterprise-level execution is not always seamless.

You will read one dashboard and it says X and then see another which about the same item and it says Y, which one s correct Poor from the account management team Lack of support and high cost for individual modules

1) Complexity: Significant time investment is needed to master NQL and custom (powershell) scripts, you need to have a good team in the background knowing the product; just plug and play is not working 2) Cost: To have all features available, you need to buy additional licenses 3) Possible Ressource overhead of the Collector: As in virtual environments, RAM and CPU counts, it is needed to fine-tune the monitoring intervals to avoid that the Collector is becoming a ressource bottleneck.