• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Nexthink Infinity
Logo of Nexthink Infinity

Nexthink Infinity

byNexthink
in Digital Employee Experience Management Tools
4.6
2025

Overview

Product Information on Nexthink Infinity

Updated 13th October 2025

What is Nexthink Infinity?

Nexthink Infinity is a software designed to provide digital employee experience management by collecting and analyzing data from endpoints across an organization. The software offers features such as real-time monitoring, analytics, and automation aimed at improving the quality and performance of IT services. Nexthink Infinity helps organizations identify and resolve device or application issues, measure user satisfaction, and optimize IT operations. The software aggregates and visualizes data to support troubleshooting, resource allocation, and decision-making, addressing business challenges related to managing IT environments and enhancing productivity across distributed workforces.

Nexthink Infinity Pricing

Nexthink Infinity software uses a subscription-based pricing model that is structured according to the number of endpoints or users covered. The software pricing may vary based on the selected features and the scale of deployment, with options for annual or multi-year agreements. The software typically provides tiered packages that address different levels of organizational needs.

Overall experience with Nexthink Infinity

IT Manager
1B - 3B USD, Healthcare and Biotech
FAVORABLE

“Nexthink Offers Deep Insights Yet Demands Skilled Teams and Strategic Investment”

5.0
Apr 1, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Director of IT
1B - 3B USD, Software
CRITICAL

“Remote Fixes and Intuitive Dashboards Appreciated but Support and Costs Criticized”

3.0
Feb 19, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Digital Employee Experience Management Tools

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Nexthink Infinity Alternatives

Logo of ControlUp ONE
1. ControlUp ONE
4.7
(330 Ratings)
Logo of Riverbed Aternity Employee Experience
2. Riverbed Aternity Employee Experience
4.5
(155 Ratings)
Logo of SysTrack
3. SysTrack
4.4
(103 Ratings)
View All Alternatives

About Company

Company Description

Updated 1st June 2026

Nexthink is a digital employee experience management software company. Nexthink provides IT leaders with visibility into employees' digital experiences, helping them see, diagnose, and resolve issues at scale that impact employees anywhere, across any application or network, before employees notice the issue. Through agentic AI, analytics, and automation capabilities, Nexthink enables thousands of customers to deliver better digital experiences and enhance employee productivity for millions of employees. Dual headquartered in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink has nine offices worldwide.

Company Details

Updated 1st June 2026
Company type
Private
Year Founded
2004
Head office location
Lausanne, Switzerland
Number of employees
1001 - 5000
Website
http://www.nexthink.com

Do You Manage Peer Insights at Nexthink?

Access Vendor Portal to update and manage your profile.

Peer Discussions

Nexthink Infinity Reviews and Ratings

4.6

(512 Ratings)

Rating Distribution

5 Star
63%
4 Star
35%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • IT Manager
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Nexthink Offers Deep Insights Yet Demands Skilled Teams and Strategic Investment

    5.0
    Apr 1, 2026
    Nexthink stands out as a leader in the DEX space, particularly in how it approaches the discipline beyond just its product. Unlike many vendors that confine DEX to their own tooling, Nexthink takes a broader, more strategic view of the employee technology experience. Nexthink's investment in education, community, and customer engagement is genuinely strong, and it shows in how the platform continues to evolve. The team is receptive to feedback and demonstrates a clear commitment to advancing the space, not just the product. Nexthink delivers meaningful insights and operational value for organizations that are prepared to grow into the platform.
  • IT Manager
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Nexthink Offers Deep Insights Yet Demands Skilled Teams and Strategic Investment

    5.0
    Apr 1, 2026
    Nexthink stands out as a leader in the DEX space, particularly in how it approaches the discipline beyond just its product. Unlike many vendors that confine DEX to their own tooling, Nexthink takes a broader, more strategic view of the employee technology experience. Nexthink's investment in education, community, and customer engagement is genuinely strong, and it shows in how the platform continues to evolve. The team is receptive to feedback and demonstrates a clear commitment to advancing the space, not just the product. Nexthink delivers meaningful insights and operational value for organizations that are prepared to grow into the platform.
  • Read All 537 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

  • Critical Capabilities for Digital Employee Experience Management Tools
  • Magic Quadrant for Digital Employee Experience Management Tools
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

User Sentiment About Nexthink Infinity
Reviewer Insights for: Nexthink Infinity
Deciding Factors: Nexthink Infinity Vs. Market Average
Performance of Nexthink Infinity Across Market Features

Nexthink Infinity Likes & Dislikes

Like

Nexthinks DEX score remains one of its most differentiated capabilities. While many platforms rely heavily on endpoint telemetry, Nexthink has invested in making employee experience measurable in a way that is both credible and actionable. The rigor behind how experience data is captured, normalized, and presented makes it meaningful even to highly metrics-driven stakeholders, which is not something most tools achieve well. Beyond the product itself, the Nexthink community is a standout. The quality of practitioners, willingness to share insights, and overall engagement create real value outside the platform. Its clear the company is investing in cultivating this ecosystem, and that translates into a stronger experience for customers. From a technical standpoint, the platform is extremely powerful and flexible. However, that strength can also be a constraint; fully leveraging its capabilities requires time, skilled resources, and a willingness to evolve operating models. There is always more the platform can do than most teams have the capacity to take on.

Like

Nexthinks DEX score remains one of its most differentiated capabilities. While many platforms rely heavily on endpoint telemetry, Nexthink has invested in making employee experience measurable in a way that is both credible and actionable. The rigor behind how experience data is captured, normalized, and presented makes it meaningful even to highly metrics-driven stakeholders, which is not something most tools achieve well. Beyond the product itself, the Nexthink community is a standout. The quality of practitioners, willingness to share insights, and overall engagement create real value outside the platform. Its clear the company is investing in cultivating this ecosystem, and that translates into a stronger experience for customers. From a technical standpoint, the platform is extremely powerful and flexible. However, that strength can also be a constraint; fully leveraging its capabilities requires time, skilled resources, and a willingness to evolve operating models. There is always more the platform can do than most teams have the capacity to take on.

Like

Nexthinks DEX score remains one of its most differentiated capabilities. While many platforms rely heavily on endpoint telemetry, Nexthink has invested in making employee experience measurable in a way that is both credible and actionable. The rigor behind how experience data is captured, normalized, and presented makes it meaningful even to highly metrics-driven stakeholders, which is not something most tools achieve well. Beyond the product itself, the Nexthink community is a standout. The quality of practitioners, willingness to share insights, and overall engagement create real value outside the platform. Its clear the company is investing in cultivating this ecosystem, and that translates into a stronger experience for customers. From a technical standpoint, the platform is extremely powerful and flexible. However, that strength can also be a constraint; fully leveraging its capabilities requires time, skilled resources, and a willingness to evolve operating models. There is always more the platform can do than most teams have the capacity to take on.

Dislike

You will read one dashboard and it says X and then see another which about the same item and it says Y, which one s correct Poor from the account management team Lack of support and high cost for individual modules

Dislike

You will read one dashboard and it says X and then see another which about the same item and it says Y, which one s correct Poor from the account management team Lack of support and high cost for individual modules

Dislike

You will read one dashboard and it says X and then see another which about the same item and it says Y, which one s correct Poor from the account management team Lack of support and high cost for individual modules