Name: ControlUp ONE
Rating: 4.7 (336 reviews)

Overview

Product Information on ControlUp ONE

Updated 13th October 2025

What is ControlUp ONE?

ControlUp ONE is a software designed for monitoring, managing, and optimizing digital employee experiences across virtual desktop infrastructure, physical endpoints, and cloud environments. The software provides real-time visibility into performance metrics, user sessions, and application processes to help IT teams quickly identify and resolve issues. ControlUp ONE offers tools for proactive troubleshooting, automation of remediation tasks, and comprehensive reporting to support decision-making. The software addresses business challenges related to end-user productivity, system uptime, and overall IT efficiency by enabling centralized management and reducing the complexity of maintaining distributed IT environments.

Overall experience with ControlUp ONE

Engineer

1B - 3B USD, Healthcare and Biotech

FAVORABLE

“Good choice if you are looking for a modern tool.”

5.0

Feb 11, 2026

It is difficult to find a vendor that is small enough to be responsive to customers yet large enough to deliver a full-featured stable product. We have used ControlUp since it was a smaller VDI-focused niche tool and though the company has grown significantly they have managed to retain that "small-vendor" responsiveness that makes all the difference when working with a partner to keep systems up and running.

IT Associate

1B - 3B USD, Finance (non-banking)

CRITICAL

“Mixed Feedback on Controlup with Complicated Remote Control and Agent Limitations”

3.0

Feb 5, 2026

Controlup has been essential for looking after our estate of endpoints, it allows for quick remediation of a issues and visibility of any upcoming issue patterns. The automations allow us to manage these without checking the reports each day, and automatic alerts from these keep our job simple

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Digital Employee Experience Management Tools

About Company

Company Description

ControlUp is an IT firm that provides solutions for IT organizations grappling with the complexity of troubleshooting work environments laden with support tickets and limited budgets. The company facilitates swift issue resolution, ticket prevention and expenditure minimization. ControlUp offers a practical approach to tackling troubleshooting challenges through data rich in context and precise reporting. The firm assists in the proactive identification of obstacles and automates resolutions before the necessity of ticket submission arises. Moreover, ControlUp merges numerous tools into a singular, user-friendly web application.

Company Details

Company type

Private

Year Founded

2012

Head office location

San Francisco, United States

Number of employees

201 - 500

Annual Revenue

50M-250M USD

Website

https://www.controlup.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About ControlUp ONE

Reviewer Insights for: ControlUp ONE

Deciding Factors: ControlUp ONE Vs. Market Average

Performance of ControlUp ONE Across Market Features

ControlUp ONE Likes & Dislikes

ControlUp has both cloud and on-prem offerings and tools, and you can generally license only the functionality you need, which is refreshing since a lot of monitoring solutions are all-or-nothing. This also keeps agents rather light and unobtrusive. The cloud-based consoles are responsive and flexible, and the on-prem components are simple to deploy if needed. There are many integrations with third parties, and they are generally well documented. Importantly, ControlUp support is willing (and competent) if you need assistance. It is not uncommon to talk to a developer or high-level technical resource if you have a special need or unusual problem

The automations and reporting are very customisable, you can remediate almost any issue without manual intervention. The user will never know they had an issue.

Their product has an excellent UI for troubleshooting and managing devices, including the new live remote management tool that adds additional depth to the metrics gathered. Ability to track the user experience and find specific points where the user may have had an issue is critical and is helpful when trying to track problematic issues with various applications and their versions. The rate at which ControlUp comes out with new features and is willing to take feedback and suggestions on improvements helps foster a feeling of closer engagement with their customers.

DEX and VDI require different agents if you use both. The patch management pieces are not quite as robust as they should be. Product functionality and system requirements can be difficult to assess from the marketing docs, which also makes licensing more complicated than it should be.

The remote control is clunky and difficult to use - especially the zoom the price has increased in the last couple of years agent isnt always available on endpoint

There is generally not a lot to dislike, but as in my previous comment, I would ask them to look at improvements in their documentation and videos on new/changed features when released.

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Peer Discussions

ControlUp ONE Reviews and Ratings

Recommended Gartner Insights

1B-10B USD

Healthcare and Biotech

Review Source

Good choice if you are looking for a modern tool.

10B+ USD

Finance (non-banking)

Continuous Feature Evolution Enhances ControlUp’s Broader Application for Client Services

Over the time we have had ControlUp they have continually evolved their product. We have used this for many years, starting with a targeted usage purpose and evolving to cover a much larger portion of our client services. I find ControlUp's strengths have been in their development and the pace at which they have been delivering new and critical features to keep up with the speed at which technology is changing today. They have a great amount of documentation to reference and training videos to introduce and explain how their product works. I would look for them to continue this and improve on that documentation, as sometimes the documentation on new features does not always go very in-depth.

Director of IT

Miscellaneous

Extensive device and user experience monitoring and reporting capabilities with strong focus on continued innovation

Feb 4, 2026

ControlUp was reviewed and selected to fill a gap that we had with monitoring, specifically focused on the experience of our users across a large VDI landscape. Over the time we've had them deployed, we have found great value in other portions of the product as well. Some key areas that have helped to prove the value of the product include: - identifying causes of and fixing long logon times for various projects - leveraging scout bees to perform synthetic monitoring of workflows, including network latency across various sites globally - replacing older and unreliable tech used by help desk teams for shadowing devices

IT SYSTEMS ADMINISTRATOR

50M-1B USD

Overall, the ControlUp Edge DX product is a very powerful tool to have in your tool belt.

4.0

Jan 29, 2026

The experience I've had overall with not just the product, but the support has been nothing short of excellent. The product works well, and when we run into challenges, our CSM's are both professional and quick to expedite our incident requests.

VP, IT

Travel and Hospitality

Clear Dashboards and Workflow Strengthen ControlUp One, Stability Remains a Challenge

Jan 5, 2026

ControlUp One has a great potential as a one-stop platform for monitoring & telemetry across our estate which gives me clear end to end visibility I need. The workflow opens up endless automation capabilities. The reason its not a 5 star yet is the rapid pace of tech changes, integration and new feature often requires frequent testing to keep everything aligned. With bit more stability and more turnkey integration, it would be truly and exceptional product. I know this is the trajectory ControlUp One is.