ControlUp ONE

It is difficult to find a vendor that is small enough to be responsive to customers yet large enough to deliver a full-featured stable product. We have used ControlUp since it was a smaller VDI-focused niche tool and though the company has grown significantly they have managed to retain that "small-vendor" responsiveness that makes all the difference when working with a partner to keep systems up and running.

Over the time we have had ControlUp they have continually evolved their product. We have used this for many years, starting with a targeted usage purpose and evolving to cover a much larger portion of our client services. I find ControlUp's strengths have been in their development and the pace at which they have been delivering new and critical features to keep up with the speed at which technology is changing today. They have a great amount of documentation to reference and training videos to introduce and explain how their product works. I would look for them to continue this and improve on that documentation, as sometimes the documentation on new features does not always go very in-depth.

ControlUp was reviewed and selected to fill a gap that we had with monitoring, specifically focused on the experience of our users across a large VDI landscape. Over the time we've had them deployed, we have found great value in other portions of the product as well. Some key areas that have helped to prove the value of the product include: - identifying causes of and fixing long logon times for various projects - leveraging scout bees to perform synthetic monitoring of workflows, including network latency across various sites globally - replacing older and unreliable tech used by help desk teams for shadowing devices

The experience I've had overall with not just the product, but the support has been nothing short of excellent. The product works well, and when we run into challenges, our CSM's are both professional and quick to expedite our incident requests.

ControlUp One has a great potential as a one-stop platform for monitoring & telemetry across our estate which gives me clear end to end visibility I need. The workflow opens up endless automation capabilities. The reason its not a 5 star yet is the rapid pace of tech changes, integration and new feature often requires frequent testing to keep everything aligned. With bit more stability and more turnkey integration, it would be truly and exceptional product. I know this is the trajectory ControlUp One is.