Nexthink Infinity

Nexthink stands out as a leader in the DEX space, particularly in how it approaches the discipline beyond just its product. Unlike many vendors that confine DEX to their own tooling, Nexthink takes a broader, more strategic view of the employee technology experience. Nexthink's investment in education, community, and customer engagement is genuinely strong, and it shows in how the platform continues to evolve. The team is receptive to feedback and demonstrates a clear commitment to advancing the space, not just the product. Nexthink delivers meaningful insights and operational value for organizations that are prepared to grow into the platform.

The overall experience is predominantly positive and strategically sound. Nexthink is a key tool for transparency, proactive support, automation analysis, and cost control. ...

Nexthink has proven to be a high-performance solution that delivers deep visibility into the Digital Employee Experience our Enduser which allows our team to go from reactive-only troubleshooting approach to proactive optimization. Nexthink includes automation capabilities which improved significantly our remediation workflows (apart from Intune remediation) across our Windows environments (virtual, non-virtual). Nexthink helps us to reduce our ticket volume which resulted in an increase of our Enduser satisfaction. Apart from the technology aspects, we have a good collaborative partnership with the Nexthink themself.

Overall, our experience with Nexthink Infinity has been very positive. The platform provides excellent visibility into endpoint performance and user experience, which has helped our IT teams move from reactive troubleshooting to proactive issue identification. The product is powerful and flexible, and the analytics and dashboards are especially strong once you do the work to figure out what's important to your organization. Support and account management have been great partners and invested in our success. Initial integration and deployment requires a significant effort, particularly around tuning and operationalizing insights, but the long-term value outweighs the learning curve.

My experience with the team at Nexthink has been truly exception. Since the begining of our partnership around 5 years ago, we have seen quantum leaps in the way Nexthink has helped us understand, baseline and improve the digital experience for our colleagues. The various tool sets that Nexthink have developed and imrpoved upon and have played a significant role in accelerating the transition of our support model from reactive to proactive. Additionally, the adoption of AI based solutions, analytical capabilities and intelligent insights across Nexthink's feature sets has begin to drive our support operations into an area that is more structured, intelligent and data driven. AI based search and conversation assistant, Assist, is certainly seeing improving adoption and usage across support over the recent months as this tool set continues to improve with every iteration.