Overview
Product Information on Nexthink Infinity
What is Nexthink Infinity?
Nexthink Infinity Pricing
Overall experience with Nexthink Infinity
“Nexthink Shifts IT Teams From Reactive Troubleshooting to Proactive Optimization Methods”
“Remote Fixes and Intuitive Dashboards Appreciated but Support and Costs Criticized”
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Digital Employee Experience Management Tools
About Company
Company Description
Nexthink is a digital employee experience management company. The company is helping IT leaders with data insights into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,100 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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User Sentiment About Nexthink Infinity
Reviewer Insights for: Nexthink Infinity
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Performance of Nexthink Infinity Across Market Features
Nexthink Infinity Likes & Dislikes
1) Digital Employee Experience - DEX Scoring Nexthink doesn't show just RED or GREEN lights, it correlates all technical performance parameters to deliver a deep detail overview; example: You can see if a high CPU load is impacting other processes, applications etc which means user productivity which could be related to a visible process/application or a hidden background process. 2) Proactive Remediation Process We use lots of Remote Actions (RA) not only to collect information (GET), we use them also for lots of Remediations (SET) to solve upcoming issues in advance before user logon and/or machine provisioning. Remote Actions supports us here in addition to Intune Remediations as these ones are limited to a value of 200 per Tenant. RA play a crucial and very important role in our IT. 3) End to End visibility Due to the fact that we use Citrix to access our Virtual clients, we monitor and use intensively the VDI Solution to obtain detail information about Latencies and RTTs. Dashboards as initial access points helps here a lot get a global overview - especially in comparison to other customer.
Ability to fix items remotely with no user impact Dashboards are intuitive Ability to demonstrate value of tool to the business
The fact that they have a community set up and an ambassadors group. I am also a true believer about the product's purpose, which is to show us what the user behavior is and what the user values within the digital journey. It would be harder to find these insights and get the data we need without Adopt.
1) Complexity: Significant time investment is needed to master NQL and custom (powershell) scripts, you need to have a good team in the background knowing the product; just plug and play is not working 2) Cost: To have all features available, you need to buy additional licenses 3) Possible Ressource overhead of the Collector: As in virtual environments, RAM and CPU counts, it is needed to fine-tune the monitoring intervals to avoid that the Collector is becoming a ressource bottleneck.
You will read one dashboard and it says X and then see another which about the same item and it says Y, which one s correct Poor from the account management team Lack of support and high cost for individual modules
Right now we are going through a contract review that is taking too long, and is holding us back in terms of the adoption strategy. The end user experience itself with Adopt is also not the best, I do believe that the Product Team has room for improvement when it comes to UX and UI for the end user. The look and feel of the tooltips are too rigid and old fashioned compared to the navigation styles we are used to in digital products.
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Nexthink Infinity Reviews and Ratings
- IT Associate10B+ USDInsurance (except health)Review Source
Nexthink Shifts IT Teams From Reactive Troubleshooting to Proactive Optimization Methods
Nexthink has proven to be a high-performance solution that delivers deep visibility into the Digital Employee Experience our Enduser which allows our team to go from reactive-only troubleshooting approach to proactive optimization. Nexthink includes automation capabilities which improved significantly our remediation workflows (apart from Intune remediation) across our Windows environments (virtual, non-virtual). Nexthink helps us to reduce our ticket volume which resulted in an increase of our Enduser satisfaction. Apart from the technology aspects, we have a good collaborative partnership with the Nexthink themself. - Human Resources Digital Adoption Specialist50M-1B USDManufacturingReview Source
Good partnership and a lot of potential to grow
The product itself its powerful and the relationship with the CSM team is strong. What I miss sometimes is a more proactive support, bringing external ideas and insight analysis based on the analytics performance on how we set up the product internally, but also market trends. Usually I am the one who starts the conversation around these topics, and when I do I get the support I need, however it would be also good to have a more proactive support from the vendor. - Engineer10B+ USDFinance (non-banking)Review Source
Nexthink : The digital experience pioneer!
My experience with the team at Nexthink has been truly exception. Since the begining of our partnership around 5 years ago, we have seen quantum leaps in the way Nexthink has helped us understand, baseline and improve the digital experience for our colleagues. The various tool sets that Nexthink have developed and imrpoved upon and have played a significant role in accelerating the transition of our support model from reactive to proactive. Additionally, the adoption of AI based solutions, analytical capabilities and intelligent insights across Nexthink's feature sets has begin to drive our support operations into an area that is more structured, intelligent and data driven. AI based search and conversation assistant, Assist, is certainly seeing improving adoption and usage across support over the recent months as this tool set continues to improve with every iteration. - IT Manager1B-10B USDMediaReview Source
User Group Engagement Strong, Yet Branding and Adoption Pose Challenges
Nexthink fosters a strong customer to customer community through its User Groups, enabling us to share both successes and areas for improvement with our peers from other companies. The Nexthink Accelerate program has been invaluable, providing us access to top Nexthink engineers who help us design and implement solutions that meet the needs of our business groups. Additionally, our customer service representatives are consistently responsive and knowledgeable, supporting us on how to handle our day-to-day operations as well as guiding our long-term strategic vision. - IT Associate10B+ USDHealthcare and BiotechReview Source
Real-Time Visibility and Collaborative Support Highlight NexThink Experience
My overall experience with NexThink has been very positive. From a vendor/support perspective, the whole team has been amazing to work with. They are flexible, responsive and truly collaborative. They are open to feedback, quick to answer questions and have consistently demonstrated a strong commitment to customer success. During the POV, they provided (almost) unlimited licenses and countless meetings. After we became customers, that tenacity did not slow down, and we got the same level if not better support.