Overview
Product Information on Nexthink Infinity
What is Nexthink Infinity?
Nexthink Infinity Pricing
Overall experience with Nexthink Infinity
“Good partnership and a lot of potential to grow”
“Remote Fixes and Intuitive Dashboards Appreciated but Support and Costs Criticized”
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Digital Employee Experience Management Tools
About Company
Company Description
Nexthink is a digital employee experience management company. The company is helping IT leaders with data insights into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,100 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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User Sentiment About Nexthink Infinity
Reviewer Insights for: Nexthink Infinity
Deciding Factors: Nexthink Infinity Vs. Market Average
Performance of Nexthink Infinity Across Market Features
Nexthink Infinity Likes & Dislikes
The fact that they have a community set up and an ambassadors group. I am also a true believer about the product's purpose, which is to show us what the user behavior is and what the user values within the digital journey. It would be harder to find these insights and get the data we need without Adopt.
Ability to fix items remotely with no user impact Dashboards are intuitive Ability to demonstrate value of tool to the business
1. Exceptional User Group Community: Nexthink's strongest service advantage lies in its vibrant User Group Community. This organization fosters open collaboration among customers, enabling them to share improvement opportunities, exchange best practices, and celebrate success stories. It creates a trusted space for peer learning and innovation. 2. Versatile Data Driven Insights: The product's greatest strength is in its flexibility in leveraging data to solve complex issues. We've used Nexthink to pinpoint problematic application versions and outdated firmware, implement targeted fixes, and validate successful updates. 3. Forward Thinking Innovation with AI: Nexthink's product team consistently demonstrates a future-focused mindset. Their integration of AI ensures the platform remains relevant and powerful. From AI governance tools to self-service troubleshooting and advanced support workflows, AI driven features will empower multiple teams across to work smarter and more efficiently.
Right now we are going through a contract review that is taking too long, and is holding us back in terms of the adoption strategy. The end user experience itself with Adopt is also not the best, I do believe that the Product Team has room for improvement when it comes to UX and UI for the end user. The look and feel of the tooltips are too rigid and old fashioned compared to the navigation styles we are used to in digital products.
You will read one dashboard and it says X and then see another which about the same item and it says Y, which one s correct Poor from the account management team Lack of support and high cost for individual modules
1) Complexity in governance: Nexthink's extensive capabilities can make it difficult to establish a streamlined governance model managing and approving use cases. Defining clear processes and ownership requires significant effort. 2) Limited branding options for campaigns: OOTB campaigns offer minimal flexibility for customization and branding. This limits the ability to align communications with our visual identity and tone from multiple business groups within our organization. 3) Steep learning curve: The platform's broad functionality comes with a high learning curve. Teams need time and training to fully leverage its features and maximize value.
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Nexthink Infinity Reviews and Ratings
- Human Resources Digital Adoption Specialist50M-1B USDManufacturingReview Source
Good partnership and a lot of potential to grow
The product itself its powerful and the relationship with the CSM team is strong. What I miss sometimes is a more proactive support, bringing external ideas and insight analysis based on the analytics performance on how we set up the product internally, but also market trends. Usually I am the one who starts the conversation around these topics, and when I do I get the support I need, however it would be also good to have a more proactive support from the vendor. - IT Manager1B-10B USDMediaReview Source
User Group Engagement Strong, Yet Branding and Adoption Pose Challenges
Nexthink fosters a strong customer to customer community through its User Groups, enabling us to share both successes and areas for improvement with our peers from other companies. The Nexthink Accelerate program has been invaluable, providing us access to top Nexthink engineers who help us design and implement solutions that meet the needs of our business groups. Additionally, our customer service representatives are consistently responsive and knowledgeable, supporting us on how to handle our day-to-day operations as well as guiding our long-term strategic vision. - IT Associate10B+ USDRetailReview Source
Balance Between Technical Troubleshooting and Management Reporting Achieved With Nexthink
The Team behind Nexthink, both in pre-sales and in post-sales, has been exceptional. They provided support for every step along the way and are always available for help, especially during the onboarding. No matter if it's for further product presentations or help with working councils or data protection. The Nexthink Platform speaks for itself in my opinion. It collects vast amounts of data and at the same time manages to balance the split between being good for the technical employees during Troubleshooting and insightful for high level management views. The Tool is self explanatory enough that it allows everyone who looks at the pre-defined dashboards to understand the importance of "Digital Employee Experience Monitoring". - IT Associate10B+ USDIT ServicesReview Source
Nexthink is a powerful platform that enables us to deliver proactive, transparent, and seamless IT services.
The experience and the impact of the tool in our company is being outstanding. It provides us with support on a lot of processes and use cases, allowing us to move to a more silent, seamless and proactive IT. - TECHNICAL SERVICES MANAGER50M-1B USDHealthcare and BiotechReview Source
At the forefront of the DEX revolution
The sales team are honest and knowledgeable on the product, market and take time to understand your business drivers and how they can help. After sales teams are excellent both technically, and helping your business drive value from the tool. The Nexthink accounts team want to partner with you to deliver on your business objectives and drive value. They can support you with building a strong DEX discipline to really leverage the tool for your organisational needs.