Overview
Product Information on SysTrack
Updated 13th October 2025
What is SysTrack?
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Overall experience with SysTrack
Engineer
30B + USD, Healthcare and BiotechFAVORABLE
“Flexible sensor and automation creation with offline data retention”
As we are one of the largest consumers of SysTrack, our Lakeside Customer Relations Manager and Customer Success Engineer hold 2 meetings per week to address and provide follow-up to to any questions, issues or feature enhancement requests we may have.
Sr. Systems Administrator
50M - 250M USD, Healthcare and BiotechCRITICAL
“Impressive Data Gathering Capabilities Marred by Complexity”
The UI interface feels outdated and clunky. Also understanding how to organize and process the data coming into the software requires in-depth knowledge that requires more training than expected. Finally, we weren't expecting the resource overhead with using this tool on the endpoint side. Positives about the software was that it did allow us to find root causes of issues quicker, as long as the root cause was something related to the information being gathered. The sheer amount of data that it does collect is impressive.
About Company
Company Description
Lakeside is a DEX engineering platform that uses a proprietary embedded AI engine and a rich, structured dataset to enable IT teams to proactively resolve complex issues. The Lakeside SysTrack platform collects, organizes, structures, and labels more than 10,000 data points every 15 seconds from more than 1,400 sensors that support physical and virtual devices across all operating systems, including Windows, MacOS, Android, and Linux. This ready-to-use, well-organized data gives your IT team the complete visibility and data insights they need to predict problems, know the right answers, and fix issues fast so people can focus on their work and not their technology troubles.
Company Details
Company type
Private
Year Founded
1997
Head office location
Boston, United States
Number of employees
201 - 500
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- Engineer10B+ USDHealthcare and BiotechReview Source
Flexible sensor and automation creation with offline data retention
As we are one of the largest consumers of SysTrack, our Lakeside Customer Relations Manager and Customer Success Engineer hold 2 meetings per week to address and provide follow-up to to any questions, issues or feature enhancement requests we may have. - IT Associate10B+ USDHealthcare and BiotechReview Source
Systrack Platform Enhances IT Decision-Making With Actionable Endpoint Data Insights
Our overall experience with Systrack has been positive. The platform has provided valuable, actionable insight into device health and end-user experience, allowing us to see performance trends over time and quickly identify where issues are occurring. This visibility has helped us prioritize remediation efforts based on impact, rather than relying on assumptions or anecdotal reports. As an IT admin, having reliable endpoint data reduces guesswork during troubleshooting and enables us to clearly document what happened, when it happened, and how broadly it's affecting users. Systrack has strengthened our ability to make more informed IT decisions and has been responsive to user feedback which we have seen in future releases of the product. - Director of IT10B+ USDHealthcare and BiotechReview Source
Best in class for endpoint performance and user experience, a true game-changer.
Overall our experience has been amazing, SysTrack provides clear visibility into our endpoint performance and user experience. It is an important tool that we use to quickly identify issues and validate improvements to our enterprise. The depth of telemetry and analytics that this product captures allows us to troubleshoot and prioritize our work to make confident and accurate decisions. SysTrack has strengthened both our security and operational posture creating a more consistent user experience. - Data and Analytics Manager10B+ USDSoftwareReview Source
Great Historical Data collection and Individual Device RCA, lacking Real-Time data gathering/trending and matured AI
Overall the product has a lot of offerings, data collection, and automation abilities. Where it currently falls short is mid level reporting to see day of trends across the entire enterprise and it's AI offerings need to mature further. - VP, IT10B+ USDHealthcare and BiotechReview Source
Unveiling Systrack's Exceptional New Features and Functionality
Systrack has been exceptional as far as delivering new features and functionality. Consistently updating the design and speed of the product. Systrack.AI has taken us to the next level of AI Service and Experience.
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