Name: NinjaOne
Rating: 4.7 (412 reviews)

Overview

Product Information on NinjaOne

Updated 22nd April 2026

What is NinjaOne?

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.

Overall experience with NinjaOne

Director of IT

50M - 250M USD, Consumer Goods

FAVORABLE

“NinjaOne Streamlines IT Management but Ticketing customization needs more attention”

4.0

Apr 23, 2026

NinjaOne is a powerful, streamlined platform for managing core IT operations, including device policies, Windows patching and security updates, software updates, mobile device management, device setup automation and scripting, server and PC backup/restore, remote end-user device remote control and support, integrated documentation, and ticketing. While there is still room for improvement in various areas, it stands out as one of the most effective all-in-one IT management solutions that I've used over the past few decades.

Manager, IT Security and Risk Management

<50M USD, IT Services

CRITICAL

“NinjaOne Backup Offers Simple Setup but Falls Short in Large-Scale Management”

3.0

Mar 9, 2026

NinjaOne Backup is a solid product for most organizations. Its ease of deployment and configuration are beneficial. However, it can be tough to manage at scale compared to more established vendors.

About Company

Company Description

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.

Company Details

Company type

Private

Year Founded

2013

Head office location

Austin, United States

Number of employees

1001 - 5000

Website

http://www.ninjaone.com

Do You Manage Peer Insights at NinjaOne?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About NinjaOne

Reviewer Insights for: NinjaOne

Deciding Factors: NinjaOne Vs. Market Average

Performance of NinjaOne Across Market Features

NinjaOne Likes & Dislikes

Three things stand out to me that make NinjaOne a winning product: 1) A simple, consistent user interface - especially impressive given how many areas of IT it covers. Other platforms I've used often feel disjointed, overly gimmicky (force A.I. or other features without a solid foundation), and poorly organized. 2) A clear roadmap, along with concise and regular product updates that show steady meaningful progress in product improvement. 3) A strong online presence (Online documentation, YouTube training, etc.) that supports ongoing training and help IT staff stay current and trained on new features.

Dashboard single-pane-of-glass visibility. Ease of deployment for smaller implementations. Image restorations are straightforward.

Reliability - reaches our endpoints and accurately reports when actions weren't taken because of a lack of connectivity. Automation - allows us to schedule actions or have actions automatically taken based on conditions that the platform monitors for. Responsiveness - when we do have a problem, support is quick to respond and provide an answer, even if the answer is not what we were hoping to hear, it's clear they know the product and are getting you in touch with internal teams who know it as well, not script-readers who can't even understand your issue. When you get an answer, it's clear, precise, and accurately describes how the product works, even if you wish it worked differently. Short development lifecycle - issues our team has brought up in tickets have shown up as bug fixes or new features in subsequent releases, sometimes just a few weeks after pointing them out, as opposed to years later as with other vendors.

In terms of areas for improvement, the NinjaOne ticketing module is solid overall, but where NinjaOne has the most opportunity to evolve: 1) Greater customization of the technician interface, such as easily showing/hiding fields, the ability to modify basic default drop downs (like status, ticket type, priority, severity, etc.), and enabling role-based technician/manager permissions for actions like the ability to modify or delete comments. 2) An improved end-user experience, such as including more flexible and customizable ticket intake forms, support for multiple intake forms (i.e. IT support, feature requests, hardware/software requests) that may have different fields, and enhancements to both the system tray app and client portal to better support these use cases. 3) Better handling of user mistakes, in example end users sometimes reply to the wrong ticket or include sensitive information (like passwords). There should be a way for a IT leader (CTO, VP, Director, Manager) to have permissions to remove or redact these comments when necessary. 4) Email notifications - while the notification templates themselves are customizable, the notification workflows currently are not, and often there are duplicate notifications such as when an end user replies by email back to the ticket, we will get their original ticket reply, and the update to the ticket, which means we basically get the same reply from the end user twice vs. if they clicked the link and updated the ticket, directly - in that case we'd only get a notification of the update once, this is both annoying and redundant.

Staggering backup times is cumbersome. Not great visibility into different backup schedules and configurations. Support is lacking, and the documentation isn't great.

Sometimes it seems as if new features are prioritized over quality of life improvements that could save us vast amounts of time every day we use the product. Lack of granularity in technician permissions can lead to unwanted overprovisioning in order to allow technicians to work effectively. Ticketing system could use a few improvements to the ticket routing workflow that other, more-developed ticketing systems have, such as per-team ticket queues that tickets can be routed to without assigning the tickets to specific individuals.

Top NinjaOne Alternatives

Peer Discussions

NinjaOne Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Consumer Goods

Review Source

NinjaOne Streamlines IT Management but Ticketing customization needs more attention

IT Associate

<50M USD

Manufacturing

An Overall Excellent Platform with Few (but Noticeable) Stumbles

Mar 23, 2026

NinjaOne provides good insights into our endpoints and servers, and provides a reliable way to take actions on all the endpoints in the environment. It's been good for installing and removing software, configuring settings when devices start, and running scripts in the background on a schedule or on demand. On occasion, we'll find features that seem obvious that should be implemented, however, that aren't there. Not only do these problems feel annoying because the product is typically well-polished, but they are even more aggravating because they aren't niche cases, but obvious misses. One recent example was a severe lack of granularity in role-based access within the platform. I created a role that was allowed access to Device Administration, and to View, Update, and Delete unmanaged devices. However, not only was that insufficient permission to edit device roles and custom fields, but no role other than System Administrator is capable of doing so. This means that in order to give a user the ability to make these changes within my organization, they must have 100% full administrative control over my entire RMM platform and all endpoints within it. This is so misaligned with the principle of least privilege as to be baffling how it got out of QA. I have to stress that it will be exceedingly rare that you run into such a problem with NinjaOne. But in the event that you do, it will be utterly insurmountable with no viable, secure workaround other than to fling the doors wide open.

IT Manager

IT Services

NinjaOne: A Reliable, All-in-One IT Management Solution that Simplifies Remote Support and Boosts Efficiency.

5.0

Dec 19, 2025

Using Ninja One has been a smooth and efficient experience overall. The platform feels well-designed and intuitive, which makes day-to-day tasks easier to manage. I really appreciate how centralised everything is. It saves a lot of time compared to juggling multiple tools. Performance has been reliable, and I haven't faced major downtime or glitches, which is a big plus. That said, like any tool, there's a learning curve at the start, but once you get familiar with the interface, it becomes second nature. Overall, I'd say Ninja One delivers on its promise of simplifying IT management and remote support.

Miscellaneous

NinjaOne Offers Simple Device Management But Falls Short In Custom App Installations

From the start, NinjaOne was there to help us. We were looking for a platform to manage our devices and integrate a small ticket system. For a company of our size, not that big, but also not a 2-person-job either, this is pretty difficult. But not with NinjaOne. They accepted our size and requirements and didn't treat us any different. They toured us through the platform and helped us configure it. Even now, after we have been using it for a while, they call every now and then to ask if they can help. We are very happy with what the platform can do and delivers to us, and how open they are for any feedback provided.

Chief Information Security Officer

Gov't/PS/Ed

Education

Powerful RMM Platform in an Easy to Manage Package

Mar 24, 2026

To sum it up, NinjaOne is probably the best RMM I have used in the last 15 years. I have worked with almost every major RMM, but have not experienced one that had such a good crossover between depth and ease of use. It allows us to create very complex automations while also being easy enough that completely new staff can be trained up within a day.