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Overall experience with NinjaOne
“NinjaOne: A Reliable, All-in-One IT Management Solution that Simplifies Remote Support and Boosts Efficiency. ”
“Large customization for patching and software install, lacks intuitive UI”
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Company Description
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.
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Key Insights
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NinjaOne Likes & Dislikes
The best thing about Ninja One is how simple and centralised it makes IT management. Everything from monitoring devices to deploying updates can be handled from one dashboard, which saves a lot of time and reduces complexity. The remote access feature is extremely reliable and fast, which is a huge advantage when supporting users without physically being there. I also appreciate the automation capabilities. Tasks like patch management and alerts run smoothly without constant manual intervention. Overall, the combination of ease of use, speed and automation is what stands out the most for me.
Refresh rate interval of 60 seconds on devices is handy Large collections of software & applications can be installed Has built in Antivirus software
Automation of Endpoint Tasks: I have been able to automate key performance factors, saving me time and reducing manual effort. Centralized Issue Monitoring and Resolution: The ability to resolve many issues directly from the RMM dashboard minimizes disruption. Responsiveness of Support: Support interactions are met with promptness and expertise.
While Ninja one is a solid platform, one thing that stands out as a drawback is the initial setup and configuration. It can feel a bit overwhelming for new users because there are so many features and options to navigate. A more guided on-boarding process or built-in tutorials would make it easier to get started quickly. Apart from this everything is perfect.
Product features need polishing Overall use of the product didn't seem fitting
With no real dislikes for our purposes, a feature that I would like to see come about from NinjaOne is perhaps the introduction of a group policy or scripting wizard. This can be a tremendous advantage for thoselike myselfthat do not write code or scripts regularly to setup these items. Moreover, the integrated remote desktop controller would benefit by having the ability to view multiple monitors at one time.
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NinjaOne Reviews and Ratings
- IT Manager<50M USDIT ServicesReview Source
NinjaOne: A Reliable, All-in-One IT Management Solution that Simplifies Remote Support and Boosts Efficiency.
Using Ninja One has been a smooth and efficient experience overall. The platform feels well-designed and intuitive, which makes day-to-day tasks easier to manage. I really appreciate how centralised everything is. It saves a lot of time compared to juggling multiple tools. Performance has been reliable, and I haven't faced major downtime or glitches, which is a big plus. That said, like any tool, there's a learning curve at the start, but once you get familiar with the interface, it becomes second nature. Overall, I'd say Ninja One delivers on its promise of simplifying IT management and remote support. - Director of IT Services<50M USDInsurance (except health)Review Source
Reliable, Efficient, and Supportive: Why NinjaOne Works for Our Office
As a systems administrator managing a small office network, I've found NinjaOne to be an indispensable tool in streamlining endpoint updates and maintaining security. With limited time to dedicate to endpoint management, NinjaOne's robust automation capabilities have significantly lightened the load. The platform allows me to address many issues directly from the RMM dashboard, often resolving problems before they escalate—all without needing to jump between tools or devices. The onboarding experience was thorough and welcoming. Every interaction I've had with NinjaOne's support team has been prompt, knowledgeable, and effective—demonstrating a deep understanding of both the product and the challenges IT professionals face. NinjaOne has allowed me to maintain high performance standards across our network, even with part-time availability for endpoint tasks. It's a solution that truly understands the needs of lean IT teams and delivers perfectly. - MANAGER, IT SECURITY AND RISK MANAGEMENT<50M USDIT ServicesReview Source
Customization and Efficient Remote Management Streamline Endpoint Tasks for IT Departments
NinaOne has been a great asset to our organization as well as that of several of our MSP customers. NinjaOne has made automated patching, remote access, and even incident response simplified and allowed us to support more customers and increase our offered services. - COMPLIANCE SERVICES TEAM LEAD<50M USDIT ServicesReview Source
Scripting, Automation, and Device Discovery Highlighted With Minor UI Concerns
We have been using NinjaOne for a few years now.it is an excellent platform for our MSP. Ninja provides quality customer service when we need assistance with integrations, settings, and they provide helpful guidance when we have explored ideas for new processes or to improve security and efficiency. - Head of IT Services<50M USDIT ServicesReview Source
I came back to Ninja after leaving for another RMM. Coming back was the best decision for my company.
Ninja has overall been easy for me to work with when I signed back up with them after leaving for another vendor. During this time I have added more products which has been smooth because of having an Account Manager that is easy to work with.