NinjaOne

NinjaOne is a powerful, streamlined platform for managing core IT operations, including device policies, Windows patching and security updates, software updates, mobile device management, device setup automation and scripting, server and PC backup/restore, remote end-user device remote control and support, integrated documentation, and ticketing. While there is still room for improvement in various areas, it stands out as one of the most effective all-in-one IT management solutions that I've used over the past few decades.

NinjaOne provides good insights into our endpoints and servers, and provides a reliable way to take actions on all the endpoints in the environment. It's been good for installing and removing software, configuring settings when devices start, and running scripts in the background on a schedule or on demand. On occasion, we'll find features that seem obvious that should be implemented, however, that aren't there. Not only do these problems feel annoying because the product is typically well-polished, but they are even more aggravating because they aren't niche cases, but obvious misses. One recent example was a severe lack of granularity in role-based access within the platform. I created a role that was allowed access to Device Administration, and to View, Update, and Delete unmanaged devices. However, not only was that insufficient permission to edit device roles and custom fields, but no role other than System Administrator is capable of doing so. This means that in order to give a user the ability to make these changes within my organization, they must have 100% full administrative control over my entire RMM platform and all endpoints within it. This is so misaligned with the principle of least privilege as to be baffling how it got out of QA. I have to stress that it will be exceedingly rare that you run into such a problem with NinjaOne. But in the event that you do, it will be utterly insurmountable with no viable, secure workaround other than to fling the doors wide open.

From the start, NinjaOne was there to help us. We were looking for a platform to manage our devices and integrate a small ticket system. For a company of our size, not that big, but also not a 2-person-job either, this is pretty difficult. But not with NinjaOne. They accepted our size and requirements and didn't treat us any different. They toured us through the platform and helped us configure it. Even now, after we have been using it for a while, they call every now and then to ask if they can help. We are very happy with what the platform can do and delivers to us, and how open they are for any feedback provided.

Using Ninja One has been a smooth and efficient experience overall. The platform feels well-designed and intuitive, which makes day-to-day tasks easier to manage. I really appreciate how centralised everything is. It saves a lot of time compared to juggling multiple tools. Performance has been reliable, and I haven't faced major downtime or glitches, which is a big plus. That said, like any tool, there's a learning curve at the start, but once you get familiar with the interface, it becomes second nature. Overall, I'd say Ninja One delivers on its promise of simplifying IT management and remote support.

To sum it up, NinjaOne is probably the best RMM I have used in the last 15 years. I have worked with almost every major RMM, but have not experienced one that had such a good crossover between depth and ease of use. It allows us to create very complex automations while also being easy enough that completely new staff can be trained up within a day.