NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
NinjaOne Pricing
NinjaOne Product Images
NinjaOne Automation Library
Overall experience with NinjaOne
Director of IT
50M - 250M USD, Consumer Goods
FAVORABLE
“NinjaOne Streamlines IT Management but Ticketing customization needs more attention”
4.0Apr 23, 2026
NinjaOne is a powerful, streamlined platform for managing core IT operations, including device policies, Windows patching and security updates, software updates, mobile device management, device setup automation and scripting, server and PC backup/restore, remote end-user device remote control and support, integrated documentation, and ticketing. While there is still room for improvement in various areas, it stands out as one of the most effective all-in-one IT management solutions that I've used over the past few decades.
It Engineer
<50M USD, Finance (non-banking)
CRITICAL
“Large customization for patching and software install, lacks intuitive UI”
3.0Feb 18, 2026
Alternative and different approach to IT tool with big collection of software install using winget.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.
Access Vendor Portal to update and manage your profile.
User Sentiment About NinjaOne
Reviewer Insights for: NinjaOne
Deciding Factors: NinjaOne Vs. Market Average
Performance of NinjaOne Across Market Features
NinjaOne Likes & Dislikes
Three things stand out to me that make NinjaOne a winning product: 1) A simple, consistent user interface - especially impressive given how many areas of IT it covers. Other platforms I've used often feel disjointed, overly gimmicky (force A.I. or other features without a solid foundation), and poorly organized. 2) A clear roadmap, along with concise and regular product updates that show steady meaningful progress in product improvement. 3) A strong online presence (Online documentation, YouTube training, etc.) that supports ongoing training and help IT staff stay current and trained on new features.
Refresh rate interval of 60 seconds on devices is handy Large collections of software & applications can be installed Has built in Antivirus software
Reliability - reaches our endpoints and accurately reports when actions weren't taken because of a lack of connectivity. Automation - allows us to schedule actions or have actions automatically taken based on conditions that the platform monitors for. Responsiveness - when we do have a problem, support is quick to respond and provide an answer, even if the answer is not what we were hoping to hear, it's clear they know the product and are getting you in touch with internal teams who know it as well, not script-readers who can't even understand your issue. When you get an answer, it's clear, precise, and accurately describes how the product works, even if you wish it worked differently. Short development lifecycle - issues our team has brought up in tickets have shown up as bug fixes or new features in subsequent releases, sometimes just a few weeks after pointing them out, as opposed to years later as with other vendors.
In terms of areas for improvement, the NinjaOne ticketing module is solid overall, but where NinjaOne has the most opportunity to evolve: 1) Greater customization of the technician interface, such as easily showing/hiding fields, the ability to modify basic default drop downs (like status, ticket type, priority, severity, etc.), and enabling role-based technician/manager permissions for actions like the ability to modify or delete comments. 2) An improved end-user experience, such as including more flexible and customizable ticket intake forms, support for multiple intake forms (i.e. IT support, feature requests, hardware/software requests) that may have different fields, and enhancements to both the system tray app and client portal to better support these use cases. 3) Better handling of user mistakes, in example end users sometimes reply to the wrong ticket or include sensitive information (like passwords). There should be a way for a IT leader (CTO, VP, Director, Manager) to have permissions to remove or redact these comments when necessary. 4) Email notifications - while the notification templates themselves are customizable, the notification workflows currently are not, and often there are duplicate notifications such as when an end user replies by email back to the ticket, we will get their original ticket reply, and the update to the ticket, which means we basically get the same reply from the end user twice vs. if they clicked the link and updated the ticket, directly - in that case we'd only get a notification of the update once, this is both annoying and redundant.
Product features need polishing Overall use of the product didn't seem fitting
Sometimes it seems as if new features are prioritized over quality of life improvements that could save us vast amounts of time every day we use the product. Lack of granularity in technician permissions can lead to unwanted overprovisioning in order to allow technicians to work effectively. Ticketing system could use a few improvements to the ticket routing workflow that other, more-developed ticketing systems have, such as per-team ticket queues that tickets can be routed to without assigning the tickets to specific individuals.
NinjaOne Streamlines IT Management but Ticketing customization needs more attention
4.0Apr 23, 2026
NinjaOne is a powerful, streamlined platform for managing core IT operations, including device policies, Windows patching and security updates, software updates, mobile device management, device setup automation and scripting, server and PC backup/restore, remote end-user device remote control and support, integrated documentation, and ticketing. While there is still room for improvement in various areas, it stands out as one of the most effective all-in-one IT management solutions that I've used over the past few decades.
IT Associate
<50M USD
Manufacturing
Review Source
An Overall Excellent Platform with Few (but Noticeable) Stumbles
4.0Mar 23, 2026
NinjaOne provides good insights into our endpoints and servers, and provides a reliable way to take actions on all the endpoints in the environment. It's been good for installing and removing software, configuring settings when devices start, and running scripts in the background on a schedule or on demand. On occasion, we'll find features that seem obvious that should be implemented, however, that aren't there. Not only do these problems feel annoying because the product is typically well-polished, but they are even more aggravating because they aren't niche cases, but obvious misses.
One recent example was a severe lack of granularity in role-based access within the platform. I created a role that was allowed access to Device Administration, and to View, Update, and Delete unmanaged devices. However, not only was that insufficient permission to edit device roles and custom fields, but no role other than System Administrator is capable of doing so. This means that in order to give a user the ability to make these changes within my organization, they must have 100% full administrative control over my entire RMM platform and all endpoints within it. This is so misaligned with the principle of least privilege as to be baffling how it got out of QA.
I have to stress that it will be exceedingly rare that you run into such a problem with NinjaOne. But in the event that you do, it will be utterly insurmountable with no viable, secure workaround other than to fling the doors wide open.
IT Manager
<50M USD
IT Services
Review Source
NinjaOne: A Reliable, All-in-One IT Management Solution that Simplifies Remote Support and Boosts Efficiency.
5.0Dec 19, 2025
Using Ninja One has been a smooth and efficient experience overall. The platform feels well-designed and intuitive, which makes day-to-day tasks easier to manage. I really appreciate how centralised everything is. It saves a lot of time compared to juggling multiple tools. Performance has been reliable, and I haven't faced major downtime or glitches, which is a big plus.
That said, like any tool, there's a learning curve at the start, but once you get familiar with the interface, it becomes second nature. Overall, I'd say Ninja One delivers on its promise of simplifying IT management and remote support.
IT Manager
50M-1B USD
Miscellaneous
Review Source
NinjaOne Offers Simple Device Management But Falls Short In Custom App Installations
4.0Mar 23, 2026
From the start, NinjaOne was there to help us. We were looking for a platform to manage our devices and integrate a small ticket system. For a company of our size, not that big, but also not a 2-person-job either, this is pretty difficult. But not with NinjaOne. They accepted our size and requirements and didn't treat us any different.
They toured us through the platform and helped us configure it. Even now, after we have been using it for a while, they call every now and then to ask if they can help. We are very happy with what the platform can do and delivers to us, and how open they are for any feedback provided.
Chief Information Security Officer
Gov't/PS/Ed
Education
Review Source
Powerful RMM Platform in an Easy to Manage Package
5.0Mar 24, 2026
To sum it up, NinjaOne is probably the best RMM I have used in the last 15 years. I have worked with almost every major RMM, but have not experienced one that had such a good crossover between depth and ease of use. It allows us to create very complex automations while also being easy enough that completely new staff can be trained up within a day.
...
Showing Result 1-5 of 330
Showing data for 324 ratings and reviews for Endpoint Management Tools market. View all 412 ratings and reviews across markets for a complete picture.
