Overview
Product Information on Observe.AI
Updated 6th May 2026
What is Observe.AI?
Observe.AI Pricing
Overall experience with Observe.AI
CUSTOMER SUCCESS OPERATIONS SPECIALIST
50M - 250M USD, IT ServicesFAVORABLE
“Powerful AI-driven QA platform that scales quality operations efficiently. ”
WE have had a very positive experience with Observe.AI overall. The platform has significantly improved our contact center quality assurance process through automation and the insights we get from the AI. Previously it really took a lot of time lisstening to calls and scoring them. But now this is all streamlines, consistent and driven by the valuable data!
Implementation was quite structures and well layed-out. Customer success has helped us well, they have been responsive to our needs. When it comes to AI Accuracy for call transcription and the sentiment analysis, I am very happy with it, it has helped us identify coaching opportunities and compliance risks.
There are still some problems from time to time especially around complexity and fine-tuning evaluation scorecards, but overall the value delivered really outweighs these friction points. I can see that they are continuing to build the product further, which is a great thing to see.
Data and Analytics Manager
1B - 3B USD, BankingCRITICAL
“Faster Processing Time Not Enough to Compensate for Advanced Feature Limitations”
Implementation took much longer than expected, and basic features of Moment building that I would expect to see are not present. The team has been very responsive and engaging, trying to help us troubleshoot and find ways to add value at every turn.
About Company
Company Description
Observe.AI is the AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.
Company Details
Company type
Private
Year Founded
2017
Head office location
Redwood City, United States
Number of employees
201 - 500
Website
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- CUSTOMER SUCCESS OPERATIONS SPECIALIST50M-1B USDIT ServicesReview Source
Powerful AI-driven QA platform that scales quality operations efficiently.
WE have had a very positive experience with Observe.AI overall. The platform has significantly improved our contact center quality assurance process through automation and the insights we get from the AI. Previously it really took a lot of time lisstening to calls and scoring them. But now this is all streamlines, consistent and driven by the valuable data! Implementation was quite structures and well layed-out. Customer success has helped us well, they have been responsive to our needs. When it comes to AI Accuracy for call transcription and the sentiment analysis, I am very happy with it, it has helped us identify coaching opportunities and compliance risks. There are still some problems from time to time especially around complexity and fine-tuning evaluation scorecards, but overall the value delivered really outweighs these friction points. I can see that they are continuing to build the product further, which is a great thing to see. - Director of Operations50M-1B USDHealthcare and BiotechReview Source
Insights Into Both User and Administrator Experiences Using Observe.AI
I've thoroughly enjoyed using and managing the Observe.AI platform. The partnership with the vendor has been stellar. Times when new features were launched, the customer success partner from Observe provided quick and easy to understand updates which included timeline for new features to launch, their intent and value associated with the features. The platform is consistently reliable and the reporting capabilities, Gen AI features and moment detections are consistently accurate and scalable. - Operations Manager1B-10B USDBankingReview Source
Robust Features and Support Offset Navigation Challenges in Observe Reporting Suite
The support from the Observe team has been above and beyond what we expected. There are so many facets to the platform that we relied heavily on the guidance and support from the OAI team from implementation through launch and normalization. - CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDIT ServicesReview Source
Personalized Outreach and Data Driven Decisions Supported by AI Powered Insights
My experience using Observe.AI as a BDR involved prospecting target accounts, gathering insights, engaging with decision makers with key pain points using this tool, and positioning AI powered conversation intelligence solutions for contact centers. Observe.AI helps by enabling more personalized outreach and improving the overall quality of sales conversations. - Director of Operations10B+ USDHealthcare and BiotechReview Source
Enhanced Flexibility and Usability Noted With Shift to Intent-Based Approach
Observe is very responsive, listens to product suggestions, and has a top notch tech team
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