Name: OnSolve One Call Now
Rating: 4.4 (19 reviews)

Overview

Product Information on OnSolve One Call Now

Updated 13th October 2025

What is OnSolve One Call Now?

OnSolve One Call Now is a software designed for automating and managing mass communications within organizations. The software enables users to deliver voice, text, and email messages to large groups, streamlining alert distribution for emergencies as well as routine announcements. It offers scheduling capabilities, contact management, and reporting features to assist administrators in coordinating and tracking communication efforts. The software aims to solve business problems related to rapid and reliable message dissemination, reducing manual processes while supporting clear and consistent information sharing across teams, departments, or community groups.

Overall experience with OnSolve One Call Now

Associate Director HR & OD

250M - 500M USD, Banking

FAVORABLE

“Unpacking the Tool's Unique Messaging and Evaluation Features”

4.0

Nov 26, 2024

The most helpful feature is the ability of the tool to create an interface between multiple platforms simultaneously. One call can also set up different communication groups for specific messaging, which makes it deal with a customized approach. Even a report that complements the communication sent is an additional takeaway for evaluation.

Head of Business Continuity

500M - 1B USD, Finance (non-banking)

CRITICAL

“Need some improvement for the EU (italian) market”

3.0

Jul 28, 2020

The tool is well structured and designed even if the UX is not the best experience. It's not possible to have specific customisation on the tool and changing some paramaters it becomes a little bit tricky

About Company

Company Description

OnSolve is a critical event management provider that manages physical threats to help organizations stay ready in crisis situations. Deploying dependable AI-powered risk intelligence, crucial communication, and incident management technology, OnSolve's platform is designed to enable businesses, SMB organizations, and government at every level. This is aimed at detecting, foreseeing, and alleviating physical threats which may affect their employees, locations, and properties. The platform, which sends billions of alerts each year, is used by numerous entities to protect lives, secure communities, and protect important infrastructure, thereby facilitating organizational readiness.

Company Details

Company type

Private

Year Founded

2017

Head office location

Alpharetta, United States

Number of employees

201 - 500

Website

http://www.onsolve.com

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Reviewer Insights for: OnSolve One Call Now

Performance of OnSolve One Call Now Across Market Features

OnSolve One Call Now Likes & Dislikes

There are few to be listed: 1. Easy-to-use voice interface on mobile with reliable execution of the notifications on a real-time basis. 2. The access to multiple users makes it ideal to get the information from all our constituents via outlet enable us to take more comprehensive decisions. 3. The ease of interface, access to support and cost-effectiveness makes it a good business value proposition.

How to organise contact in different groups/views. The chance to make conf calls.

The tool is quite reliable and fast to communicate across multiple channels during an outage. It is scalable and can be configured and used by large number of people. The interface of the tool is user friendly and it provides templates where you do not need to spend too much effort and time to send a message in case of emergency. The broad communication channel ensures high availability of communication during a crisis. Additionally, security and tracking of the tool makes it fit into compliance regulations and audit checks.

1. Limitation on the text/character is one of the concerns as the core message needs split at times. 2. The mobile application needs an upgrade and dashboard in particular looks clunky at times. 3. Isolated issues like technical glitch and call drop can be improved.

Customisations if the messages (head, welcome messages, ecc)

The user interface is simple and nothing is complex, better navigation capability would make the tool more effective during an emergency. There can be some minor delays when having thousands of users and sending notifications to them all at once. there is also a lack in message customization, where it is limited to having branded messaging content and alerts. despite the tool having many great features, it lacks some features, such as targeted alerts for specific regions and real-time user response tracking.

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OnSolve One Call Now Reviews and Ratings

Recommended Gartner Insights

Market Guide for Emergency/Mass Notification Services Solutions (Transitioning to Emergency and Mass Notification Systems (EMNS))

50M-1B USD

Banking

Review Source

Unpacking the Tool's Unique Messaging and Evaluation Features

SENIOR SOFTWARE ENGINEER

10B+ USD

Energy and Utilities

Crisis Management Made Easier: Reliable Tools for Large-Scale Notifying

Nov 9, 2024

I used this tool while working in a Cyber Security team in my previous workplace, the tool is great to provide a communication channel during crises and outages. It is very effective to notify large groups of people through multiple options such as email, SMS and voice calls. One of the great use case for this tool was CrowdStrike IT outage earlier this year, it was quite effective and helpful to inform people and ensure communication between teams effectively.

HUMAN RESOURCES ASSOCIATE

<50M USD

Utilizing Send Word Now for Efficient Emergency Notifications

5.0

Nov 18, 2024

We've used Send Word Now (OnSolve) for about a decade now. It's easy to administer and send out messages. This meets our needs for our annual disaster testing in addition to when we need it for emergency notifications to a wide audience.

IT ASSOCIATE

Services (non-Government)

The perfect solution on managing your emergency communication!

Nov 8, 2024

This product is efficient on its emergency communication service, and it allows you to properly manage your contacts and view reports.

DIRECTOR OF HUMAN RESOURCES

Manufacturing

Achieving Consistency with Modern User-Friendly Systems

Nov 11, 2024

User friendly; integrates and coordinates easily with current systems; consistency of service