Overview
Product Information on OpenText Service Management
Updated 13th October 2025
What is OpenText Service Management?
OpenText Service Management Pricing
Overall experience with OpenText Service Management
It Manager
<50M USD, ManufacturingFAVORABLE
“A robust and flexible platform for IT service management”
Our experience with SMAX has been decidedly positive. We use it daily for IT service management, and it has proven to be a solid, stable product that can grow with the organization's needs. It has helped us streamline and manage processes, reducing manual tasks and improving overall visibility of team work.
Team Lead Modern Workplace
1B - 3B USD, Consumer GoodsCRITICAL
“Miss the mark through unpolished features and incorrect published documentation.”
We remain positive that we will be able to extract more value from the application with greater configuration and adoption while at the same time we are aware that the application falls short on some of its promises.
About Company
Company Description
OpenText powers and protects information. As a global secure information management provider for businesses, OpenText tools span content management, artificial intelligence (AI), cybersecurity, cloud, and business networks. For over 30 years, OpenText has helped organizations manage and protect their data and documents while modernizing their information architecture. Its integrated hub connects information across departments and applications to enhance employee experience, productivity, and collaboration, while making information structured and searchable through AI, machine learning, and semantic search. In addition, OpenText delivers endpoint security and digital life protection solutions to safeguard businesses against cyberattacks and data breaches.
Company Details
Company type
Public
Year Founded
1991
Head office location
Waterloo, Canada
Number of employees
10001+
Annual Revenue
3B-10B USD
Website
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- It Manager<50M USDManufacturingReview Source
A robust and flexible platform for IT service management
Our experience with SMAX has been decidedly positive. We use it daily for IT service management, and it has proven to be a solid, stable product that can grow with the organization's needs. It has helped us streamline and manage processes, reducing manual tasks and improving overall visibility of team work. - IT ManagerGov't/PS/EdEducationReview Source
SMAX Demands Significant Setup Time But Offers Comprehensive Operational Integration
If you are looking for a solution that you can setup over the weekend, SMAX is NOT that. That said, if you want a solution that forms the centre of all your operations, IT and Non IT, that does not require a re-build every two years, then the investment is worth your while. Also, with the premium licenses, EVERYTHING is included, it's not and another module at an exorbitant cost like Service Now. - AssociateGov't/PS/EdEducationReview Source
Secure Data Management Achieved but Contextual Errors Persist in Service Output
Overall, I've been mostly satisfied with the quality of output by this service. Nothing to write home about, and often has contextual errors that require sifting through with a fine toothed comb that I don't have to do with other platforms. - Senior Consultant<50M USDIT ServicesReview Source
OpenText Service Management Emphasizes Compliance, Governance, and Workflow Structuring
If you require strong governance , compliance and alignment with enterprise ITSM process then go with OpenText service Management. The platform offers robust capabilities around incident , change , problem and asset. Integration is very easy with this tool. It offers well structured workflows and control. - Sr Qlik Developer<50M USDIT ServicesReview Source
Stable ITSM Platform Offers Reliable Processes but Faces UI and Reporting Limitations
Overall experience has been stable & reliable for core ITSM processes. It handles incident, request & change management well. Setup takes effort but once configured it runs consistently
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