Overview
Product Information on OpenText Service Management
What is OpenText Service Management?
OpenText Service Management Pricing
Overall experience with OpenText Service Management
“SMAX Demands Significant Setup Time But Offers Comprehensive Operational Integration”
“Modeling and Enrichment Capabilities Praised Alongside Real Time Data Access”
About Company
Company Description
OpenText powers and protects information. As a global secure information management provider for businesses, OpenText tools span content management, artificial intelligence (AI), cybersecurity, cloud, and business networks. For over 30 years, OpenText has helped organizations manage and protect their data and documents while modernizing their information architecture. Its integrated hub connects information across departments and applications to enhance employee experience, productivity, and collaboration, while making information structured and searchable through AI, machine learning, and semantic search. In addition, OpenText delivers endpoint security and digital life protection solutions to safeguard businesses against cyberattacks and data breaches.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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Peer Discussions
OpenText Service Management Reviews and Ratings
- IT ManagerGov't/PS/EdEducationReview Source
SMAX Demands Significant Setup Time But Offers Comprehensive Operational Integration
If you are looking for a solution that you can setup over the weekend, SMAX is NOT that. That said, if you want a solution that forms the centre of all your operations, IT and Non IT, that does not require a re-build every two years, then the investment is worth your while. Also, with the premium licenses, EVERYTHING is included, it's not and another module at an exorbitant cost like Service Now.
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