Overview
Product Information on OpManager
Updated 13th October 2025
What is OpManager?
OpManager Pricing
Overall experience with OpManager
Security Engineer
1B - 3B USD, ManufacturingFAVORABLE
“Consistent After-Sales Support and Product Simplicity Reported by End Users”
The team is always willing to help with any kind of difficulty we face even after installation service has finished. They always try to create products which are very easy to use and user friendly without compromising functionalities.
Senior Infrastructure Engineer
50M - 250M USD, BankingCRITICAL
“Poor customer support”
OpManager's customer service is very poor and appalling: the support toll-free number is never answered , and email help is extremely slow and takes a long time to respond. The support staff waited months to address the numerous product faults that we reported. The support staff handles SEV1 cases as though they were SEV3, also the UAE region does not have full support on Saturdays. The support staff never properly follows up tickets and does not adhere to any SLAs. The quality of the service has not improved, even after it has been escalated to the support head. Additionally, when troubleshooting issues over the teams meeting, the support staff and the developer communicates in a language other than english which you might not understand.
About Company
Company Description
As the enterprise IT management division of Zoho Corp., ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices.
Company Details
Year Founded
2002
Head office location
Del Valle, United States
Number of employees
5001 - 10000
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- Security Engineer1B-10B USDManufacturingReview Source
Consistent After-Sales Support and Product Simplicity Reported by End Users
The team is always willing to help with any kind of difficulty we face even after installation service has finished. They always try to create products which are very easy to use and user friendly without compromising functionalities. - IT Associate50M-1B USDBankingReview Source
Platform Delivers Stability and Monitoring Despite Slow Performance During Peak Usage
our overall experience with vendor has been positive. the product performs realibly and meets our operational requirements well. however, the vendor tends to be less proactive in providing updates or recommendations, which occasionally slows down issue resolution. despite that, the platform's stability and functionality still make it a valuable tool for our environment. - IT Associate10B+ USDEnergy and UtilitiesReview Source
Accurate Notifications Reduce Downtime, Dashboard Performance Drops With More Devices
I use OpManager for routine network and server monitoring and have found it practical and steady. It centralizes device and server health in one place, which makes daily checks and incident checking faster. Interface is very easy for L1 NOC engineers and the product looks efficient for my mid-sized environment. - Senior Infrastructure Engineer50M-1B USDBankingReview Source
Poor customer support
OpManager's customer service is very poor and appalling: the support toll-free number is never answered , and email help is extremely slow and takes a long time to respond. The support staff waited months to address the numerous product faults that we reported. The support staff handles SEV1 cases as though they were SEV3, also the UAE region does not have full support on Saturdays. The support staff never properly follows up tickets and does not adhere to any SLAs. The quality of the service has not improved, even after it has been escalated to the support head. Additionally, when troubleshooting issues over the teams meeting, the support staff and the developer communicates in a language other than english which you might not understand. - IT Services Associate<50M USDIT ServicesReview Source
Real-time alerts and improved uptime with flexible database connections
ManageEngine OpManager has been a great addition to our IT Operations. IT provides clear network visibility, real time monitoring, and instant alerts that help us resolve issues quickly. The dashboards are easy to understand, and the setup was straightforward. It has improved our network performance and reduced downtime significantly. A reliable and user-friendly monitoring solution for business of any size
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