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  3. Oracle Fusion Knowledge Management
Logo of Oracle Fusion Knowledge Management

Oracle Fusion Knowledge Management

byOracle
in Customer Service Knowledge Management Systems
4.6

Overview

Product Information on Oracle Fusion Knowledge Management

Updated 13th October 2025

What is Oracle Fusion Knowledge Management?

Oracle Fusion Knowledge Management is a software designed to facilitate the creation, organization, and retrieval of knowledge assets within enterprises. The software enables users to develop and manage articles, FAQs, and documentation, supporting a structured knowledge base for internal teams and customer support functions. It enhances information sharing by integrating with other Oracle enterprise applications, helping users access relevant content directly within their workflows. Features include advanced search capabilities, content authoring tools, version control, and analytics to monitor usage and content effectiveness. This software aims to improve productivity by reducing information silos and supporting consistent responses to business inquiries, thereby addressing the need for efficient knowledge distribution and retrieval across the organization.

Oracle Fusion Knowledge Management Pricing

Oracle Fusion Knowledge Management software uses a subscriptionbased pricing model structured by user and feature access tiers The software is typically offered as part of the Oracle Cloud suite with pricing that can vary based on the number of users required and the level of functionality selected Additional fees may apply for extended storage advanced analytics or integrations with other Oracle applications

Overall experience with Oracle Fusion Knowledge Management

WORKER OPERATION REPRESENTATIVE
50M - 250M USD, Services (non-Government)
FAVORABLE

“Oracle: A powerful tool that needs heavy and strong hardware.”

4.0
Nov 13, 2025
The Oracle Tool plays a vital role in our company's database information administration. It greatly enhances system stability and performance, and provides comprehensive, strategic access to the information we need. Its ease of use supports more efficient workflows and enables us to work with greater accuracy and speed.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 6th March 2025

Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

Company Details

Updated 13th March 2024
Company type
Public
Year Founded
1977
Head office location
Redwood Shores, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.oracle.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Oracle Fusion Knowledge Management

Oracle Fusion Knowledge Management Likes & Dislikes

Like

What I like the most about the product is its reliability and ease of use. It provides quick, comprehensive access to the information we need, supports stable and high-performing systems and signigicantly streamlines our daily work. Its intuitive tools and strong functionality make complex tasks much more efficient.

Like

UI - easy to navigate and use, well liked by our team vs. other tools in the past

Like

1. Centralized knowledge repository 2. Strong integration with fusion apps 3. Role-based Access & Version Control

Dislike

In my experience, Oracle tends to be pretty heavy on resources. It can easily eat up a lot of memory and CPU compared to other databases. If you really want it to run smoothly, you have to spend time tuning it properly and honestly, it usually needs stronger hardware just to perform at the level you expect.

Dislike

Cost -- not cheap , although most oracle products are not

Dislike

1. Inconsistent and sometimes slow search performance 2. Complex setup and configuration 3. Cumbersome Content Management Experience

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Peer Discussions

Oracle Fusion Knowledge Management Reviews and Ratings

4.6

(7 Ratings)

Rating Distribution

5 Star
57%
4 Star
43%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

4.7

Service & Support

4.6

Product Capabilities

4.4

Filter Reviews
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Most helpful
Last 12 Months
Star Rating
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Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
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  • WORKER OPERATION REPRESENTATIVE
    50M-1B USD
    Services (non-Government)
    Review Source

    Oracle: A powerful tool that needs heavy and strong hardware.

    4.0
    Nov 13, 2025
    The Oracle Tool plays a vital role in our company's database information administration. It greatly enhances system stability and performance, and provides comprehensive, strategic access to the information we need. Its ease of use supports more efficient workflows and enables us to work with greater accuracy and speed.
  • DIRECTOR OF CUSTOMER SERVICE AND SUPPORT
    10B+ USD
    Telecommunication
    Review Source

    Product Integration and Usability Appreciated, Price Remains a Major Concern

    4.0
    Jan 12, 2026
    the product assists providing 1 place for knowledge, integrating well with other products for single source
  • MANAGEMENT
    1B-10B USD
    Media
    Review Source

    Centralized Knowledge Repository Enhances Access Despite Complex Setup and Slow Search

    4.0
    Dec 10, 2025
    Intuitive knowledge sharing; search is inconsistent, setup complex, and content management feels slow
  • OPERATIONS MANAGER
    1B-10B USD
    Media
    Review Source

    Easy Customization and Workflow Highlighted, Search Performance Identified As Weakness

    5.0
    Dec 18, 2025
    Oracle Fusion Knowledge Management provides a great interface that is easy to use and customize. The search could be better but overall it's a great product.
  • Chief Operating Officer
    <50M USD
    Software
    Review Source

    Centralized Hub Simplifies Access to Organizational Knowledge and Information

    5.0
    Jan 14, 2026
    Helps maintain organizational knowledge using a hub of useful content and information known to employees
Showing Result 1-5 of 7

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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