Oracle Fusion Knowledge Management Alternatives

Customer Service Knowledge Management Systems

Considering alternatives to Oracle Fusion Knowledge Management? See what this market Oracle Fusion Knowledge Management users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Oracle Fusion Knowledge Management compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Microsoft Dynamics 365 Customer Service

4.4

Microsoft Dynamics 365 Customer Service Portal has helped my team improve our customer service relationships which has helped us to grow our business. In a nutshell, Microsoft has helped my medium sized company stay connected to our customers and streamline a very high intensity customer service call-center Read all insights and reviews for Microsoft Dynamics 365 Customer Service

Where Oracle Fusion Knowledge Management Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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2. Tidio

4.6

It's an easy to use, reliable chat tool that allows our team to communicate efficiently with merchants directly through our website. Read all insights and reviews for Tidio

Where Oracle Fusion Knowledge Management Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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3. CXone Mpower

4.3

NICE CXone Mpower has been a great for us as our telephony system for 211.Read all insights and reviews for CXone Mpower

Where Oracle Fusion Knowledge Management Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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4. Shelf

5

Using Shelf has been a great and transformative experience for the company. Shelf's built-in tools, reporting, and functions helped our team identify redundant, outdated, or trivial documents. We were able to slim our library down from a bloated 30k of obsolete and repetitive documents to around 10k of relevant, effective, and organized documents. Shelf's reporting and admin functions were critical for us to parse data, assign permissions, judge content, and deliver the best information to our entire company. Shelf's support team is also top tier. If an answer couldn't be found in Shelf's published resources, our account manager and the technical team were always quick to respond, communicated clearly, and delivered positive results. In the rare instance that an answer wasn't immediately obvious, the team worked to deliver a solution expeditiously. Submitting feature requests/ideas was simple and met with enthusiasm. The Shelf team realized that any feature requests would likely benefit their platform overall and, if they could be implemented, were. Shelf helped us turn the company's frustrated user base into enthusiastic adopters thanks to the optimized product and service offered.Read all insights and reviews for Shelf

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5. Wolken Customer ServiceDesk

By Wolken Software

4

Overall I would say that my experience has been positive. It's a flexible and affordable solution that works well for mid-to-large organizations looking to modernize their service operations. The UI is intuitive, automation options are solid, and ethe platform integrates well with other tools. While there's still some room for improvement in reporting and advanced analytics, Wolken provides exellent value. Read all insights and reviews for Wolken Customer ServiceDesk

Where Oracle Fusion Knowledge Management Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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6. YourGPT AI

4.3

It's straight forward and really easy to use. It helps me find the answers without having to look through a bunch of documents. Read all insights and reviews for YourGPT AI

Where Oracle Fusion Knowledge Management Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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7. Salesforce Unified Knowledge

4.3

The Main reason will be the quality overall experience i had using this, the platform provides a centralized and structured way to manage organizational kb and makes it easy for us as engg to access and understand and also helps other end users the integration with salesforce seamlessly also helps in improving the consistency in customer response and the search functionality is reliable i get in the search at top what i generally want Read all insights and reviews for Salesforce Unified Knowledge

Where Oracle Fusion Knowledge Management Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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8. Zendesk for customer service

4.5

Zendesk remains the gold find for scalability and centralization, especially with the CAL integration now. It's a powerhouse that brings order to chaos by unifying email, chat, and social media into one view. Also it allows integrations with Salesforce, Shopify, Slack, Jira among others. Read all insights and reviews for Zendesk for customer service

Where Oracle Fusion Knowledge Management Scored Higher

Better at service and support
Better evaluation and contracting

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