Overview
Product Information on Salesforce Unified Knowledge
What is Salesforce Unified Knowledge?
Salesforce Unified Knowledge Pricing
Overall experience with Salesforce Unified Knowledge
“A Powerfull well-Integrated knowledge management soulution with Accurate Search Functionality that Benefits Engineers”
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Salesforce Unified Knowledge
Salesforce Unified Knowledge Likes & Dislikes
The most i like is the deep integration of this with the Salesforce service cloud allowing all engineers / agents to access relevant kb fastly from their workflows also making it easy to create and maintain and publish content across channels also its search i svery powerful which helps in quickly finding out accurate informations
Great student information system integration, low learning curve, solid integration with CRM communication platform. It is easy to train customer-facing staff on looking up information from our knowledge base compared to other platforms we have used that were not as flexible as this software.
Visually friendly, quick & easy to learn and gets the job done in a simple but effective manner.
The product is very stable and overall great but the initial setup and config can be complex and time consuming especially for orgs new to Salesforce
Some features cannot be customized (like some formatting options for knowledge base articles) which makes editing challenging. High cost of the product is also a barrier, but this is offset by the extensive user support community.
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Salesforce Unified Knowledge Reviews and Ratings
- Customer Service & Support Associate1B-10B USDSoftwareReview Source
A Powerfull well-Integrated knowledge management soulution with Accurate Search Functionality that Benefits Engineers
The Main reason will be the quality overall experience i had using this, the platform provides a centralized and structured way to manage organizational kb and makes it easy for us as engg to access and understand and also helps other end users the integration with salesforce seamlessly also helps in improving the consistency in customer response and the search functionality is reliable i get in the search at top what i generally want - DATA AUTOMATION LEAD ADJUNCT INSTRUCTOGov't/PS/EdEducationReview Source
Software Platform Offers Strong Integrations but Limited Customization and High Cost
A world-class software platform that has its quirks, but none that can't be easily resolved; the extensive user community is a valuable resource. - Customer Service & Support Associate50M-1B USDIT ServicesReview Source
Visually Friendly Design Enhances Ease of Learning and Overall Usage Experience
The system is extremely intuitive and user friendly making day to day use simple.