Overview
Product Information on Microsoft Dynamics 365 Customer Service
Updated 13th October 2025
What is Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service Pricing
Overall experience with Microsoft Dynamics 365 Customer Service
Operations Associate
50M - 250M USD, RetailFAVORABLE
“AI Features Enhance Customer Service but Information Silos Create Initial Challenges”
Microsoft Dynamics 365 Customer Service Portal has helped my team improve our customer service relationships which has helped us to grow our business. In a nutshell, Microsoft has helped my medium sized company stay connected to our customers and streamline a very high intensity customer service call-center
Customer Service & Support Associate
1B - 3B USD, Healthcare and BiotechCRITICAL
“Analytical Reporting Is Convenient But Automation Issues Result In Workflow Disruption”
The program allows you to easily pull reports and analytical data. With one click it allows tracking of emails from Outlook into the program, however, it can be slow and sometimes take multiple attempts.
About Company
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Company Details
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
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- Operations Associate50M-1B USDRetailReview Source
AI Features Enhance Customer Service but Information Silos Create Initial Challenges
Microsoft Dynamics 365 Customer Service Portal has helped my team improve our customer service relationships which has helped us to grow our business. In a nutshell, Microsoft has helped my medium sized company stay connected to our customers and streamline a very high intensity customer service call-center - Manager, Customer Service And Support<50M USDIT ServicesReview Source
Hidden Costs and Complexity May Hinder Adoption in Smaller Companies
Microsoft is a good distributor, but many of its services depend on other services to function correctly. The service itself is good and does what it needs to, but it has a long learning curve with many options and lots of clicks and calls for issues that seem basic. - Operations Manager<50M USDMediaReview Source
Complex Implementation Of Dynamics 365 May Challenge Rapidly Scaling Businesses
Enterprise ready and very Robust, Dynamics 365 is great for structured support via the CRM but it can be a bit heavy and complex when integrated into faster moving businesses that are scaling. - Manager, Customer Service And Support50M-1B USDConstructionReview Source
Your One Stop Shop For All Your Software Needs
A one stop shop to use the most powerful tools on the internet - BUSINESS PROCESS EXECUTIVE50M-1B USDInsurance (except health)Review Source
Dynamics 365 Simplifies Customer Interactions But Initial Setup May Require Effort
Dynamics 365 customer service is powerful and integrates well with Microsoft tools. It improves efficiency and customer interactions, though the setup and learning curve can be challenging at first.
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