Overview
Product Information on Microsoft Dynamics 365 Customer Service
What is Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service Pricing
Overall experience with Microsoft Dynamics 365 Customer Service
“Steep Learning Curve Challenges Adoption Despite Seamless Microsoft Integration Experience”
“Account Management and Forecasting Features Praised While Navigation Remains Challenging”
About Company
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Microsoft Dynamics 365 Customer Service
Reviewer Insights for: Microsoft Dynamics 365 Customer Service
Deciding Factors: Microsoft Dynamics 365 Customer Service Vs. Market Average
Performance of Microsoft Dynamics 365 Customer Service Across Market Features
Microsoft Dynamics 365 Customer Service Likes & Dislikes
The best part of this program is its ability to work seamlessly with other Microsoft branded products, allowing easy cross platform usage. Microsoft Dynamics 365 Customer service also offers great team customer support systems and innovative AI-powered features that our team loved.
Read Full Reviewthe accountability of the product being able to manage your clients fully from account management marketing, quotes and forecasting
Read Full ReviewThe unified view of customer interactions regarding our case management and the ability to add AI to gain further insights to improve agent productivity and customer experience.
Read Full Review
Microsoft Dynamics 365 customer service does have a pretty steep learning curve when implementing this program. This alone could discourage customers when onboarding this program. High cost is another drawback for our company, though the service is strong enough that this could be worth the cost for some.
Read Full Reviewthe ease of use could be alot better, being a sales person we want this part of our job to be smooth and fast
Read Full Review1. The UI can feel cluttered at times. 2. The ability to control windows for updates is difficult to manage in a global company. 3. Load times can lag depending on geographic location
Read Full ReviewTop Microsoft Dynamics 365 Customer Service Alternatives
Peer Discussions
Microsoft Dynamics 365 Customer Service Reviews and Ratings
- QUALITY SPECIALIST<50M USDRetailReview Source
Steep Learning Curve Challenges Adoption Despite Seamless Microsoft Integration Experience
Microsoft Dynamics 365 Customer Service provides a breadth of services integral in daily operations. This program allows seamless integration with other Microsoft products and a great support line for customer service. - Senior IT Manager1B-10B USDManufacturingReview Source
A scalable platform that enables AI and maximizes Microsoft's investment into AI
Our overall experience with Microsoft D365 Customer Services has been positive. It's part of our broader suite of MS Modules, which work seamlessly together to support our business requirements. The integration across modules has streamlined our implementation and provided a solid foundation to implement AI-driven capabilities quickly and effectively. - office Manager<50M USDTransportationReview Source
Remote Access and Supply Chain Tools Valued Despite Corporate Cost Issues
The main reason behind the truly exceptional rating is because this cloud based suite is great for finance and supply chain - MANAGER, CUSTOMER SERVICE AND SUPPORT<50M USDConstructionReview Source
Connectivity Across Multiple Users Enhanced Through Dynamics 365 Cloud-Based Features
Dynamics 365 has been a great program to use. It makes running a company with a lot of different users stay connected. - CUSTOMER SUPPORT REPRESENTATIVE50M-1B USDServices (non-Government)Review Source
Centralized Customer Interactions and AI Suggestions Enhance Response Efficiency
The overall experience with Microsoft Dynamics 365 has been pretty good. The dashboard is super clean which provides me a clear image of customer satisfactions.