Overview
Product Information on Microsoft Dynamics 365 Customer Service
What is Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service Pricing
Overall experience with Microsoft Dynamics 365 Customer Service
“Steep Learning Curve Challenges Adoption Despite Seamless Microsoft Integration Experience”
“Support Simplifies Daily Tasks But Some Functions Remain Challenging To Use”
About Company
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Microsoft Dynamics 365 Customer Service
Reviewer Insights for: Microsoft Dynamics 365 Customer Service
Deciding Factors: Microsoft Dynamics 365 Customer Service Vs. Market Average
Performance of Microsoft Dynamics 365 Customer Service Across Market Features
Microsoft Dynamics 365 Customer Service Likes & Dislikes
The best part of this program is its ability to work seamlessly with other Microsoft branded products, allowing easy cross platform usage. Microsoft Dynamics 365 Customer service also offers great team customer support systems and innovative AI-powered features that our team loved.
Read Full ReviewThe system is easy to work with, and I can manage it along with other Microsoft applications.
Read Full ReviewSeamless integration: works perfectly with other Microsoft tools like Teams, Outlook and Power BI for smooth collaboration and reporting Omnichannel: Support: Handles customer interactions across email, chat, social media and voice. AI-powered: Provides sentiment analysis, predictive suggestions, and automation to speed up responses and improve customer satisfaction
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Microsoft Dynamics 365 customer service does have a pretty steep learning curve when implementing this program. This alone could discourage customers when onboarding this program. High cost is another drawback for our company, though the service is strong enough that this could be worth the cost for some.
Read Full ReviewSteep learning curve: It takes time to get familiar with the system, especially for new users without prior CRM experience. Complex customization: Customizing the workflows and dashboards often requires technical expertise or developer support. High cost: pricing can be expensive compared to simpler CRM solutions, making it less ideal for smaller businesses.
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Peer Discussions
Microsoft Dynamics 365 Customer Service Reviews and Ratings
- QUALITY SPECIALIST<50M USDRetailReview Source
Steep Learning Curve Challenges Adoption Despite Seamless Microsoft Integration Experience
Microsoft Dynamics 365 Customer Service provides a breadth of services integral in daily operations. This program allows seamless integration with other Microsoft products and a great support line for customer service. - BUSINESS PROCESS EXECUTIVE50M-1B USDInsurance (except health)Review Source
Dynamics 365 Simplifies Customer Interactions But Initial Setup May Require Effort
Dynamics 365 customer service is powerful and integrates well with Microsoft tools. It improves efficiency and customer interactions, though the setup and learning curve can be challenging at first. - Director Of Administrative Systems - CloGov't/PS/EdEducationReview Source
Centralized Case Management and Dashboard Organization in Dynamics 365 Customer Service
My work with Microsoft Dynamics 365 Customer Service has been great. It is a strong platform if you want structured case management, customer support tracking and a proper system for handling tickets across channels. It connects with sales and CRM. - MANAGER, CUSTOMER SERVICE AND SUPPORT<50M USDConstructionReview Source
Connectivity Across Multiple Users Enhanced Through Dynamics 365 Cloud-Based Features
Dynamics 365 has been a great program to use. It makes running a company with a lot of different users stay connected. - MANAGER, CUSTOMER SERVICE AND SUPPORT<50M USDServices (non-Government)Review Source
Dynamics 365 Enhances Workflow With Compatibility Yet Faces Occasional Performance Delays
The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow among different processes, which enhances collaboration and work productivity.