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  3. Oracle Fusion Knowledge Management
Logo of Oracle Fusion Knowledge Management

Oracle Fusion Knowledge Management

byOracle
in Customer Service Knowledge Management Systems
4.6

Overview

Product Information on Oracle Fusion Knowledge Management

Updated 13th October 2025

What is Oracle Fusion Knowledge Management?

Oracle Fusion Knowledge Management is a software designed to facilitate the creation, organization, and retrieval of knowledge assets within enterprises. The software enables users to develop and manage articles, FAQs, and documentation, supporting a structured knowledge base for internal teams and customer support functions. It enhances information sharing by integrating with other Oracle enterprise applications, helping users access relevant content directly within their workflows. Features include advanced search capabilities, content authoring tools, version control, and analytics to monitor usage and content effectiveness. This software aims to improve productivity by reducing information silos and supporting consistent responses to business inquiries, thereby addressing the need for efficient knowledge distribution and retrieval across the organization.

Oracle Fusion Knowledge Management Pricing

Oracle Fusion Knowledge Management software uses a subscriptionbased pricing model structured by user and feature access tiers The software is typically offered as part of the Oracle Cloud suite with pricing that can vary based on the number of users required and the level of functionality selected Additional fees may apply for extended storage advanced analytics or integrations with other Oracle applications

Overall experience with Oracle Fusion Knowledge Management

DIRECTOR OF CUSTOMER SERVICE AND SUPPORT
10B - 30B USD, Telecommunication
FAVORABLE

“Product Integration and Usability Appreciated, Price Remains a Major Concern”

4.0
Jan 12, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 6th March 2025

Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

Company Details

Updated 13th March 2024
Company type
Public
Year Founded
1977
Head office location
Redwood Shores, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.oracle.com

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Key Insights

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Peer Discussions

Oracle Fusion Knowledge Management Reviews and Ratings

4.6

(7 Ratings)

Rating Distribution

5 Star
57%
4 Star
43%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • DIRECTOR OF CUSTOMER SERVICE AND SUPPORT
    10B+ USD
    Telecommunication
    Review Source

    Product Integration and Usability Appreciated, Price Remains a Major Concern

    4.0
    Jan 12, 2026
    the product assists providing 1 place for knowledge, integrating well with other products for single source
  • DIRECTOR OF CUSTOMER SERVICE AND SUPPORT
    10B+ USD
    Telecommunication
    Review Source

    Product Integration and Usability Appreciated, Price Remains a Major Concern

    4.0
    Jan 12, 2026
    the product assists providing 1 place for knowledge, integrating well with other products for single source
  • Read All 7 Reviews

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  • Market Guide for Customer Service Knowledge Management Systems
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Oracle Fusion Knowledge Management Likes & Dislikes

Like

UI - easy to navigate and use, well liked by our team vs. other tools in the past

Like

UI - easy to navigate and use, well liked by our team vs. other tools in the past

Like

UI - easy to navigate and use, well liked by our team vs. other tools in the past

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Oracle Fusion Knowledge Management