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Product Information on Document360
Updated 10th March 2026
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Overall experience with Document360
BID MANAGER
50M - 250M USD, SoftwareFAVORABLE
“Document360: A high performance powerhouse for modern self service support”
Document360 acts as the specialized knowledge base for my organization. It helps in bridging the gap between technical documentation and customer self service. For me, as a user, it has helped me learn and gain expertise on our product portfolio through an easy to use interface. It has helped me find answers to questions that I may have regarding our capabilities swiftly. Overall, I believe it is a high-performance choice for SaaS companies that prioritize a clean, searchable, and professional support portal for both internal employees and c=its customers.
OPERATIONS MANAGER
250M - 500M USD, SoftwareCRITICAL
“Good team and good price, but not a smooth integration”
Cost was great, but the overall integration caused multiple issues and long term use is questionable. Difficulties in allowing access to documentation for our AI is going to hinder the usage of this product.
About Company
Company Details
Company type
Public
Year Founded
2017
Head office location
United Kingdom
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- BID MANAGER50M-1B USDSoftwareReview Source
Document360: A high performance powerhouse for modern self service support
Document360 acts as the specialized knowledge base for my organization. It helps in bridging the gap between technical documentation and customer self service. For me, as a user, it has helped me learn and gain expertise on our product portfolio through an easy to use interface. It has helped me find answers to questions that I may have regarding our capabilities swiftly. Overall, I believe it is a high-performance choice for SaaS companies that prioritize a clean, searchable, and professional support portal for both internal employees and c=its customers. - Manager, Project Management1B-10B USDSoftwareReview Source
Easy Setup and Editing Features Offset By Limited Reporting and Integration Challenges
Game changer for knowledge management - Very intuitive and easy to set up and adopt. Search functionality is strong and the editor makes publishing and editing very straightforward. Customer service is good - very approachable and helpful. - Manager, Customer Service And Support50M-1B USDHealthcare and BiotechReview Source
Reliable Knowledge Management for Customer Support Teams
Document360 offers a reliable and user-friendly knowledge base platform with strong authoring, version control and search capabilities. It is well suited for teams building structured documentation and self-service content, helping reduce support load while maintaining consistency and ease of use. - It Manager50M-1B USDTelecommunicationReview Source
A Great Knowledge Management Solution For Business
The platform centralizes documentation and comes with amazing AI features making it easy to search and discover helpful content. The AI features handle content creation, version control and integration, ensuring information is accessible and consistent. Document360 is the best I have used. - OPERATIONS MANAGER50M-1B USDSoftwareReview Source
Good team and good price, but not a smooth integration
Cost was great, but the overall integration caused multiple issues and long term use is questionable. Difficulties in allowing access to documentation for our AI is going to hinder the usage of this product.
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