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Logo of Document360

Document360

byDocument360
in
4.1
Market Presence: Knowledge Management (KM) Software (Transitioning to Generative AI Knowledge Management Apps/General Productivity), Customer Service Knowledge Management Systems

Overview

Product Information on Document360

Updated 10th March 2026

What is Document360?

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing. Key features include: AI Search, AI Writing Agent, AI Chatbot, SEO Automation, Markdown and WYSIWYG editors, Step-by-Step Guides, Category Manager, Interactive Demos, Custom Workflow Builder, Pro Analytics, Brand Customization.

Document360 Pricing

Document360 Product Images

AI Writing Agent
AI Writing Agent
Eddy AI Chatbot
Eddy AI Chatbot
Interactive Demo
Interactive Demo

Overall experience with Document360

Manager, Customer Service And Support
250M - 500M USD, Healthcare and Biotech
FAVORABLE

“Reliable Knowledge Management for Customer Support Teams ”

4.0
Feb 7, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
OPERATIONS MANAGER
250M - 500M USD, Software
CRITICAL

“Good team and good price, but not a smooth integration”

3.0
Jan 29, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Details

Updated 1st October 2024
Company type
Public
Year Founded
2017
Head office location
United Kingdom

Do You Manage Peer Insights at Document360?

Access Vendor Portal to update and manage your profile.

Peer Discussions

Document360 Reviews and Ratings

4.1

(47 Ratings)

Rating Distribution

5 Star
30%
4 Star
53%
3 Star
17%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Manager, Customer Service And Support
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Reliable Knowledge Management for Customer Support Teams

    4.0
    Feb 7, 2026
    Document360 offers a reliable and user-friendly knowledge base platform with strong authoring, version control and search capabilities. It is well suited for teams building structured documentation and self-service content, helping reduce support load while maintaining consistency and ease of use.
  • Manager, Customer Service And Support
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Reliable Knowledge Management for Customer Support Teams

    4.0
    Feb 7, 2026
    Document360 offers a reliable and user-friendly knowledge base platform with strong authoring, version control and search capabilities. It is well suited for teams building structured documentation and self-service content, helping reduce support load while maintaining consistency and ease of use.
  • Read All 47 Reviews

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Reviewer Insights for: Document360
Deciding Factors: Document360 Vs. Market Average
Performance of Document360 Across Market Features

Document360 Likes & Dislikes

Like

Clean, intuitive UI for authors and readers. Powerful search and categorization. Good analytics and access controls.

Like

Clean, intuitive UI for authors and readers. Powerful search and categorization. Good analytics and access controls.

Like

Clean, intuitive UI for authors and readers. Powerful search and categorization. Good analytics and access controls.

Dislike

It is not as flexible in integrations with other services that use AI. Would like a much smoother way to allow our AI to access documentation.

Dislike

It is not as flexible in integrations with other services that use AI. Would like a much smoother way to allow our AI to access documentation.

Dislike

It is not as flexible in integrations with other services that use AI. Would like a much smoother way to allow our AI to access documentation.