My overall experience with Guru has been very positive. It has significantly improved how our teams access, share, and trust information, especially in fast-paced environments like support and sales. The ability to surface verified knowledge directly within workflows has saved time, reduced errors, and helped new employees ramp up quickly. That said, its effectiveness depends on active content management—search can get cluttered as the knowledge base grows, and complex or long-form documentation can feel limited in the card-based format. Despite these minor challenges, Guru’s speed, reliability, and in-the-flow accessibility make it an invaluable tool for keeping team knowledge organized and actionable.

Overall a good experience - it's pretty user friendly for the admins (minus some feedback we have for the team) and when teams leverage this they are finding what they need.