Overview
Product Information on Guru
Updated 25th March 2026
What is Guru?
Guru Pricing
Overall experience with Guru
Customer Service & Support Associate
250M - 500M USD, Travel and HospitalityFAVORABLE
“Guru Streamlines Information Sharing But Card Format Limits Complex Documentation Access”
My overall experience with Guru has been very positive. It has significantly improved how our teams access, share, and trust information, especially in fast-paced environments like support and sales. The ability to surface verified knowledge directly within workflows has saved time, reduced errors, and helped new employees ramp up quickly.
That said, its effectiveness depends on active content management—search can get cluttered as the knowledge base grows, and complex or long-form documentation can feel limited in the card-based format. Despite these minor challenges, Guru’s speed, reliability, and in-the-flow accessibility make it an invaluable tool for keeping team knowledge organized and actionable.
Business Development Associate
<50M USD, SoftwareCRITICAL
“Overall good system, similar to others in the space and user friendly! ”
Overall a good experience - it's pretty user friendly for the admins (minus some feedback we have for the team) and when teams leverage this they are finding what they need.
About Company
Company Description
Guru connects your team to the knowledge they need to stay aligned and productive. Guru helps teams find, document, and share information. Share important updates, document critical info, and instantly find what you need without leaving your workflow. End repeat questions once and for all.
Company Details
Company type
Private
Year Founded
2013
Head office location
Philadelphia, United States
Website
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- Customer Service & Support Associate50M-1B USDTravel and HospitalityReview Source
Guru Streamlines Information Sharing But Card Format Limits Complex Documentation Access
My overall experience with Guru has been very positive. It has significantly improved how our teams access, share, and trust information, especially in fast-paced environments like support and sales. The ability to surface verified knowledge directly within workflows has saved time, reduced errors, and helped new employees ramp up quickly. That said, its effectiveness depends on active content management—search can get cluttered as the knowledge base grows, and complex or long-form documentation can feel limited in the card-based format. Despite these minor challenges, Guru’s speed, reliability, and in-the-flow accessibility make it an invaluable tool for keeping team knowledge organized and actionable. - Operations Associate<50M USDSoftwareReview Source
A customizable, AI-driven knowledge base that unified our company's information and gave us a single source of truth.
Guru has been transformative for our company. We did not have any unified knowledge system before we implemented Guru, and with Guru we have an easy way to create and manage our knowledge base, and get connected to all sources of information so that Guru can truly be the first place you look for any and all information at work. - Customer Service & Support Associate<50M USDTelecommunicationReview Source
Advisor's overview
Guru is the best and quickest option to reach out when an advisor like myself has to check the troubleshooting steps or the correct workflow to solve a customer's issue in real-time support chat. AI integrated search helps find the correct card easily and the workflow can be detailed with screenshots, videos and anything we need to solve the customer issue. - Customer Service & Support Associate1B-10B USDConsumer GoodsReview Source
Easy Information Access With Guru Contrasted By Challenges in Keeping Content Current
Using Guru is easy, both as a reader and as the admin in charge of documentation, it allows to keep documentation alive, updated and verifiable. Teams across our company are able to create specific Guru cards related to their roles, and Guru also makes it easy to determine who can see what, which is great for teams with sensitive content. They're easy to share and even export, the Chrome extension works great, it's not annoying and is fairly accurate when it tries to guess what Guru card you'll need for specific topics, which saves time and helps standardise processes. - Business Development Associate<50M USDSoftwareReview Source
Overall good system, similar to others in the space and user friendly!
Overall a good experience - it's pretty user friendly for the admins (minus some feedback we have for the team) and when teams leverage this they are finding what they need.
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