Overview
Product Information on Guru
What is Guru?
Guru Pricing
Overall experience with Guru
“Customizable AI Agents and Responsive Support”
“Overall good system, similar to others in the space and user friendly! ”
About Company
Company Description
Guru connects your team to the knowledge they need to stay aligned and productive. Guru helps teams find, document, and share information. Share important updates, document critical info, and instantly find what you need without leaving your workflow. End repeat questions once and for all.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Guru
Reviewer Insights for: Guru
Deciding Factors: Guru Vs. Market Average
Performance of Guru Across Market Features
Guru Likes & Dislikes
I appreciate how Guru continues to improve the quality and speed of the AI. The AI has evolved from just one default agent to customizable ones, and I'm especially happy that we are completely free to write the prompts so that the agents function as we want them to. I also welcome Guru's efforts by investing in Guru Learn, so that users can learn about updates through tutorials at any time. However, I am most appreciative of Guru's customer servicethey have so far always been able to reply within 24 hours, even during busier times of the year, like Christmas and New Year's
It's visually great - it looks clean and put together. For example, we can connect this to Slack for that integration since we are heavy Slack users.
Ease of use and intuitive feel for content creation and management. Breadth of sources it connects to and how customizable the AI search is/ability to correct the AI answers. It is also extremely easy to migrate content into Guru when you're first getting set up - the process of initially migrating our knowledge base into Guru took about 1 hour.
I highly recommend creating a user hub, where one's personal bio, the organization chart, drafts, tasks, etc. can live on a single page. Right now, these features are spread over multiple buttons, which might confuse users. Having so many buttons makes Guru's features seem more complicated than they are. I also suggest enlarging the Create a Card button and placing it directly to the left of the search bar.
Wish we could customize even more - there are certain limitations with fonts and things on card content. Additionally, for some of the page functionality (that is similar to pages you may see in other tools in this space) wish this would pull into searches - for example we might build out a full product page but if someone is searching they won't be directed to that full page. Lastly, wish the analytics were a bit more user friendly and robust.
Some UI quirks, like the fact that Guru cards all appear as pop-ups and don't open into their own page. I also wish there were more ways to customize the AI and knowledge agents, like setting a source priority.
Top Guru Alternatives
Peer Discussions
Guru Reviews and Ratings
- Content Developer<50M USDConsumer GoodsReview Source
Customizable AI Agents and Responsive Support
The initial learning curve was pretty tough as our team's admins needed to understand the granular permissions settings fairly quickly. It took us quite some time to simplify Guru's concept and structure for the rest of the team, but everyone did gradually become more comfortable with Guru the more frequently they used it. I am glad that the Guru team did provide us with quite a comprehensive tutorial package and the option to video call them. - Operations Associate<50M USDSoftwareReview Source
A customizable, AI-driven knowledge base that unified our company's information and gave us a single source of truth.
Guru has been transformative for our company. We did not have any unified knowledge system before we implemented Guru, and with Guru we have an easy way to create and manage our knowledge base, and get connected to all sources of information so that Guru can truly be the first place you look for any and all information at work. - Artist Support1B-10B USDIT ServicesReview Source
Guru; a contemporary knowledge base platform. Easy-to-access design fit for agents of yesterday, today and tomorrow.
A sleek and compact knowledge base platform that exceeded source file expectations in terms of adaptability, availability and reliability in real-time updates and formal process discussions. A design worth paying attention to in the future of outsource corporations and the like. - Customer Service & Support Associate<50M USDTelecommunicationReview Source
Advisor's overview
Guru is the best and quickest option to reach out when an advisor like myself has to check the troubleshooting steps or the correct workflow to solve a customer's issue in real-time support chat. AI integrated search helps find the correct card easily and the workflow can be detailed with screenshots, videos and anything we need to solve the customer issue. - Business Development Associate<50M USDSoftwareReview Source
Overall good system, similar to others in the space and user friendly!
Overall a good experience - it's pretty user friendly for the admins (minus some feedback we have for the team) and when teams leverage this they are finding what they need.